Tim Hortons
130 King St. W., Suite 300,
Toronto, M5X 1E1, ON,
Canada
Toronto, M5X 1E1, ON,
Canada
1 905-845-6511
Consumer Packaged Goods
Tim Hortons Technographics
Tim Hortons Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tim Hortons and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100000 Tim Hortons employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tim Hortons has purchased the following applications: Serrala FinanceSuite Accounts Payable for AP Automation in 2015, TotalHire ATS for Applicant Tracking System in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tim Hortons is running and its propensity to invest more and deepen its relationship with Serrala , SAP , Fiserv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tim Hortons revenues, which have grown to $4.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tim Hortons intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tim Hortons Tech Stack and Enterprise Applications
Tim Hortons ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Serrala | Legacy | Serrala FinanceSuite Accounts Payable | AP Automation | ERP | n/a | 2015 | 2015 |
In 2015, Tim Hortons implemented Serrala FinanceSuite Accounts Payable, deploying a dedicated AP Automation application to standardize invoice processing across its finance organization. The implementation uses the Serrala FS2 Accounts Payable solution and focused on centralizing invoice intake, automated validation, and workflow driven approvals for the Accounts Payable function.
Configuration emphasized invoice capture and data extraction, automated invoice validation and matching, configurable approval routing, exception handling, and electronic archival to support auditability. The Serrala FinanceSuite Accounts Payable deployment leveraged workflow automation and role based controls to enforce policy and reduce manual routing in daily AP operations.
Operational ownership is held by corporate finance and accounts payable teams, where the system manages supplier invoices, approval chains, and audit trails across Tim Hortons' finance organization. The Serrala FinanceSuite Accounts Payable implementation has been running successfully for more than five years.
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AP Automation | ERP |
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2018 | 2018 |
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ERP Financial | ERP |
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2013 | 2013 |
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Payment Processing | ERP |
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2017 | 2017 |
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Tim Hortons HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TotalHire | Legacy | TotalHire ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, Tim Hortons implemented TotalHire ATS, deploying TotalHire ATS Applicant Tracking System to centralize recruiting for its Canadian operations. The implementation addressed talent acquisition for corporate functions and restaurant-level hiring across Canada, supporting an organization with approximately 100000 employees and $4,000,000,000 in revenue.
Configuration work focused on requisition management, job posting and distribution, candidate tracking and resume parsing, interview scheduling, assessment capture, and offer workflow. Standard candidate pipeline stages, hiring manager approvals, automated candidate communications, and compliance reporting capabilities were configured to align with typical Applicant Tracking System functional workflows.
Governance emphasized standardized hiring templates, role based access controls for HR, hiring managers, and store recruiters, and structured approval chains to enforce consistent recruiting practices across corporate and field HR teams. The implementation narrative is consistent with TotalHire ATS deployment patterns listed on the vendor site, reflecting centralized orchestration of recruiting workflows and operational alignment with Tim Hortons hiring policies.
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Benefits Administration | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Recruiting | HCM |
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2020 | 2020 |
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Tim Hortons Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Tim Hortons implemented Cisco Webex Meetings. The deployment places Cisco Webex Meetings as the primary Audio Video and Web Conferencing solution surfaced on the company website, enabling browser-based meeting joins for internal teams and external participants. Tim Hortons Cisco Webex Meetings supports corporate communications and cross-functional collaboration across the enterprise.
The implementation leverages core Cisco Webex Meetings capabilities such as HD audio and video, screen sharing, host controls, meeting recording, and participant management to support scheduled and ad hoc meeting workflows. The application is embedded on Tim Hortons website to simplify guest access and to surface meeting join flows without requiring dedicated client installations. Governance and operational policies are aligned to standard conferencing controls and web-based access management to manage participant access and meeting moderation.
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Collaboration | Collaboration |
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2020 | 2020 |
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Event Management | Collaboration |
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2018 | 2018 |
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Tim Hortons Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2019 | 2019 |
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Tim Hortons eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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eCommerce Fraud Protection | eCommerce |
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2021 | 2021 |
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Tim Hortons CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2023 | 2024 |
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Customer Engagement, Customer Loyalty | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2024 | 2024 |
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Customer Loyalty | CRM |
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2022 | 2023 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tim Hortons ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Tim Hortons PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Tim Hortons PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Tim Hortons IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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Tim Hortons CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Tim Hortons
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO & Head of Retail | Director | Finance | |
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Head of Finance | Director | Finance | |
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Manager Corporate IT | Manager | Finance | |
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Head Of Human Resources | Director | HR | |
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Manager - Talent Acquisition & Development | Manager | HR | |
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Human Resources Lead (Director) | Director | HR | |
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Human Resources Manager | Manager | HR | |
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Apps Being Evaluated by Tim Hortons Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tim Hortons IT executives and key decision makers. This section highlights Tim Hortons's latest recorded technology evaluations, including Descartes WinRoute for Logistics Management on 2025-10-21 and SAP S/4 HANA for ERP Financial on 2024-08-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tim Hortons digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-10-21 | Tim Hortons | Evaluated | Descartes Systems | Descartes WinRoute | Logistics Management | SCM |
| 2024-08-08 | Tim Hortons | Evaluated | SAP | SAP S/4 HANA | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Tim Hortons Technographics
Tim Hortons is a Consumer Packaged Goods organization based in Canada,
with around 100000 employees and annual revenues of $4.00 billion.
Tim Hortons operates a diverse technology stack with applications such as
Serrala FinanceSuite Accounts Payable, TotalHire ATS and Cisco Webex Meetings,
covering areas like AP Automation, Applicant Tracking System and Audio Video and Web Conferencing.
Tim Hortons has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Serrala, TotalHire and Cisco Systems.
Tim Hortons recently adopted applications including
DynamicCXS CXBeacons in 2024, DynamicCXS CXExpedite in 2023 and Reciproci Loyalty in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tim Hortons’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tim Hortons’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tim Hortons technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.