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● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

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● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

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● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

Tim Hortons
Location
130 King St. W., Suite 300,
Toronto, M5X 1E1, ON,
Canada
Website
https://www.timhortons.ca/
Phone
1 905-845-6511
Artw industry
Consumer Packaged Goods
Employee
Revenue

Tim Hortons Technographics

Tim Hortons Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Tim Hortons and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100000 Tim Hortons employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Tim Hortons has purchased the following applications: Serrala FinanceSuite Accounts Payable for AP Automation in 2015, TotalHire ATS for Applicant Tracking System in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Tim Hortons is running and its propensity to invest more and deepen its relationship with Serrala , SAP , Fiserv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Tim Hortons revenues, which have grown to $4.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tim Hortons intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Tim Hortons Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Serrala Legacy Serrala FinanceSuite Accounts Payable AP Automation ERP Financial Management n/a 2015 2015
AP Automation ERP Financial Management 2018 2018
ERP Financial ERP Financial Management 2013 2013
Payment Processing ERP Financial Management 2017 2017
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
TotalHire Legacy TotalHire ATS Applicant Tracking System HCM n/a 2018 2018
In 2018, Tim Hortons implemented TotalHire ATS, deploying TotalHire ATS Applicant Tracking System to centralize recruiting for its Canadian operations. The implementation addressed talent acquisition for corporate functions and restaurant-level hiring across Canada, supporting an organization with approximately 100000 employees and $4,000,000,000 in revenue. Configuration work focused on requisition management, job posting and distribution, candidate tracking and resume parsing, interview scheduling, assessment capture, and offer workflow. Standard candidate pipeline stages, hiring manager approvals, automated candidate communications, and compliance reporting capabilities were configured to align with typical Applicant Tracking System functional workflows. Governance emphasized standardized hiring templates, role based access controls for HR, hiring managers, and store recruiters, and structured approval chains to enforce consistent recruiting practices across corporate and field HR teams. The implementation narrative is consistent with TotalHire ATS deployment patterns listed on the vendor site, reflecting centralized orchestration of recruiting workflows and operational alignment with Tim Hortons hiring policies.
Benefits Administration HCM 2017 2017
Core HR HCM 2017 2017
Payroll HCM 2017 2017
Recruiting HCM 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Cisco Systems Legacy Cisco Webex Meetings Audio Video and Web Conferencing Collaboration n/a 2018 2018
Collaboration Collaboration 2020 2020
Event Management Collaboration 2018 2018
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Content Management Content Management 2019 2019
eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce Fraud Protection eCommerce 2021 2021
eCommerce Fraud Protection eCommerce 2021 2021
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Customer Data Platform CRM 2019 2019
Customer Engagement CRM 2023 2024
Customer Engagement, Customer Loyalty CRM 2019 2019
Customer Experience CRM 2024 2024
Customer Loyalty CRM 2022 2023
Customer Support CRM 2018 2018
Digital Advertising Platform CRM 2014 2014
Marketing Analytics CRM 2019 2019
Marketing Automation CRM 2020 2020
Sales Automation, CRM, Sales Engagement CRM 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
IT Service Management ITSM 2021 2021
PPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Project Portfolio Management PPM 2021 2021
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2017 2017
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2011 2011
Application Hosting and Computing Services IaaS 2020 2020
Cloud Storage IaaS 2020 2020
Content Delivery Network IaaS 2016 2016
Content Delivery Network IaaS 2020 2020
Content Delivery Network IaaS 2011 2011
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Email Gateways (SEGs) CyberSecurity 2019 2019
IT Decision Makers and Key Stakeholders at Tim Hortons
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Tim Hortons Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Tim Hortons Technographics

Tim Hortons is a Consumer Packaged Goods organization based in Canada, with around 100000 employees and annual revenues of $4.00 billion.

Tim Hortons operates a diverse technology stack with applications such as Serrala FinanceSuite Accounts Payable, TotalHire ATS and Cisco Webex Meetings, covering areas like AP Automation, Applicant Tracking System and Audio Video and Web Conferencing.

Tim Hortons has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Serrala, TotalHire and Cisco Systems.

Tim Hortons recently adopted applications including DynamicCXS CXBeacons in 2024, DynamicCXS CXExpedite in 2023 and Reciproci Loyalty in 2022, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Tim Hortons’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Tim Hortons’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Tim Hortons technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.