Timex Digital Transformation Initiatives

About the Customer

Timex Group is one of the largest watch makers in the world. In addition to watches sold under the Timex brand, the company also manufacturers watches under other well-known brands such as Nautica, Guess, GC, Salvatore, Versace, Versus, Ferragamo, and Opex.

Scope and Challenges

Timex’s financial system, Hyperion Enterprise, did not have the flexibility in accounting and reporting to meet the company’s financial and information needs. When Oracle announced the sunset of Hyperion Enterprise, Timex’s team, knew they would need to find a replacement. The team took about a year to evaluate multiple vendors for a single solution that would meet the company’s needs for managing corporate budgeting and financials, along with detailed financial reporting.

The new system CCH Tagetik is able to handle diverse and complex reporting needs at multiple levels: corporate, regional, country, and business unit. System’s intended users are located worldwide and because of that, the system is relatively easy to use for regular and ad-hoc reporting without extensive training. The system also integrates with the range of source systems used throughout the Timex Group, including Oracle General Ledger. Approximately 80 people throughout the Timex Group use CCH Tagetik for reporting – from the CEO and corporate controller down to location users and uses also to create regular report packages for the company’s board of directors.

Outcome and Implications

Additionally, In 2016, Timex was also ready to implement a flexible and dynamic enterprise-level commerce platform that would position the company to quickly scale across brands and global markets, and deliver a dynamic new commerce experience better aligned to the Timex brand.

LYONSCG designed and developed a stunning new site on the Salesforce Commerce Cloud platform, capturing the timeless beauty and innovation of the Timex brand. The project included a multi-site architecture to facilitate the rollout of additional brands and geographies, and numerous complex integrations, including order management. Under budget and ahead of schedule, the new timex.com was live before the critical 2016 holiday shopping season, with revenue, conversion rates, and orders up over 200% in the months following launch.


“We’ve streamlined reporting immensely. Today, a single CCH Tagetik report can incorporate the data we previously presented in 30 different reports. A product or business change is made once and is automatically reflected everywhere.” - said Shelly Krpata, senior manager of financial reporting and consolidation at Timex.

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Enterprise Software and Cloud Applications Purchased by Timex

Vendor Old Product New Product Function Market Users VAR/SI When Live
ADP Legacy Applications ADP Payroll Payroll HCM n/a n/a 2013 2018
Subscribe Subscribe Subscribe Enterprise Resource Planning for Watch Industry ERP Financial Management Subscribe Subscribe 2017 2018
Subscribe Subscribe Subscribe Talent Management HCM Subscribe Subscribe 2014 2018
Subscribe Subscribe Subscribe eCommerce eCommerce Subscribe Subscribe 2016 2016
Subscribe Subscribe Subscribe Enterprise Performance Management EPM Subscribe Subscribe 2017 2017

IT Decision Makers and Key Stakeholders at Timex

First Name Last Name Title Email Phone
Subscribe Subscribe Benefits Manager Subscribe Subscribe
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Subscribe Subscribe Senior HR Manager Subscribe Subscribe
Subscribe Subscribe Sr Manager, Compensation & HRIS Subscribe Subscribe
Subscribe Subscribe VP HR Subscribe Subscribe
Subscribe Subscribe Director-Financial Planning & Analysis Subscribe Subscribe