Tivo Technographics
Tivo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tivo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Tivo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tivo has purchased the following applications: SAP Concur Expense for Expense Management in 2013, Visier People Analytics for Workforce Analytics in 2017, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tivo is running and its propensity to invest more and deepen its relationship with SAP , Visier , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tivo revenues, which have grown to $220.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tivo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tivo Tech Stack and Enterprise Applications
Tivo ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2013 | 2013 |
In 2013, Tivo implemented SAP Concur Expense as its Expense Management solution. The deployment centralized orchestration of candidate travel, the collection and processing of candidate expense reimbursements, and supported ongoing management and updates of expense and invoice reports using SAP Concur Expense.
Configuration emphasized expense reporting workflows, reimbursement processing, invoice report capture, and approval routing aligned to corporate expense policies. The implementation leveraged standard Expense Management capabilities such as receipt capture, mobile expense entry, configurable approval chains, and automated expense report validation to support recruiter and hiring manager submissions. Modules were configured to handle candidate-facing travel expense scenarios and invoice level tracking.
Operational ownership spanned recruiting teams organizing candidate travel, HR coordinating candidate logistics, and finance and accounts payable validating and processing reimbursements and invoices. Governance was established through approval workflows and policy enforcement rules within SAP Concur Expense to ensure consistent processing of candidate expenses and to enable regular expense and invoice report updates. The solution was used across Tivo operations in the United States.
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Tivo HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visier | Legacy | Visier People Analytics | Workforce Analytics | HCM | n/a | 2017 | 2017 |
In 2017, TiVo implemented Visier People Analytics to centralize Workforce Analytics and provide People Operations and HR leaders with a single source for workforce reporting and strategic planning. TiVo Visier People Analytics Workforce Analytics supports HR decision making by enabling structured, repeatable analysis for directors and VPs across HR and business lines.
The deployment focused on a robust suite of reports and dashboards, real time analytics workflows, and survey and research result delivery to technical and non-technical audiences. Core capabilities implemented include headcount and turnover analysis, recruiting and talent metrics, dashboarding and storytelling for executives, and automated report distribution to support day to day people decisions.
Visier People Analytics was integrated into TiVo s HR data ecosystem, ingesting data feeds from Oracle HRIS and BI extracts from Birst, supplemented by Excel-based sources to consolidate headcount, turnover, recruiting and other people metrics. Operational coverage centered on People Operations, HR Technology, and Center of Excellence teams who collaborated to validate data models and standardize metric definitions for enterprise reporting.
Governance and operating model changes emphasized internal consultancy, project scoping, and prioritized backlog management, with the People Operations Workforce Insights Analyst role partnering with Directors, VPs and IT to scope requests, synthesize insights, and automate or streamline data collection processes. The implementation aimed to improve data integrity and produce high quality, actionable data and metrics for HR and business stakeholders.
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Tivo AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Tivo implemented Salesforce Chat (formerly Salesforce Live Agent) on its public website. The deployment aligns with the Chatbots and Conversational AI category and brings vendor-hosted cloud SaaS conversational tooling to web-based customer engagement.
Salesforce Chat was configured to provide real-time web chat, proactive chat invitations, pre-chat data capture, session transcripts, and queue-based agent routing into a centralized agent console. Configuration emphasized conversational workflows, scripted response templates, and routing rules to support customer service and digital support use cases. The implementation leverages conversational AI capabilities to standardize web interaction handling and streamline agent interactions.
Operational coverage focuses on Tivo’s customer support and digital experience channels on the corporate site, governed by chat routing policies, staffing models, and escalation workflows. The cloud deployment model enables centralized configuration, iterative updates to conversation flows, and reduced on-premise infrastructure footprint. Salesforce Chat (formerly Salesforce Live Agent) is described in the public site source as the primary web chat layer for Tivo.
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Tivo Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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Tivo Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2021 | 2021 |
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Tivo Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Contract Lifecycle Management | Content Management |
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2016 | 2016 |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Tivo CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tivo ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Incident Management | ITSM |
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2021 | 2021 |
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Tivo IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Domain Name System (DNS) | IaaS |
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2010 | 2010 |
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SD-WAN | IaaS |
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2017 | 2018 |
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Tivo CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Tivo
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Senior Director, Analytics Operations | Director | IT | |
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Director Analytics & Insights | Director | Finance | |
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Senior Vice President & CIO | VP | IT | |
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Director - IT Architecture | Director | IT | |
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Corporate Purchasing Manager | Manager | Procurement | |
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COO, EVP Engineering & Services | Manager | Finance | |
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Vice President of Finance | VP | Finance | |
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Director Financial Planning | Director | Finance | |
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Director of revenue, operations | Director | Finance | |
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CFO | CXO | Finance | |
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Chief Accounting Officer | CXO | Finance | |
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Senior Director, Information Technology Administration | Director | IT | |
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Senior Manager, Enterprise Security and Compliance | Manager | Legal | |
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Senior Director of Operations | Director | Operations | |
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Senior Director of Operations | Director | Operations | |
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Global Operations Manager | Manager | Finance | |
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Apps Being Evaluated by Tivo Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tivo IT executives and key decision makers. This section highlights Tivo's latest recorded technology evaluations, including Culture Amp for Employee Experience on 2025-06-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tivo digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-18 | Tivo | Evaluated | Culture Amp | Culture Amp | Employee Experience | HCM |
FAQ - APPS RUN THE WORLD Tivo Technographics
Tivo is a Media organization based in United States,
with around 2000 employees and annual revenues of $220.0 million.
Tivo operates a diverse technology stack with applications such as
SAP Concur Expense, Visier People Analytics and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Expense Management, Workforce Analytics and Chatbots and Conversational AI.
Tivo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Visier and Salesforce.
Tivo recently adopted applications including
Salesforce Chat (formerly Salesforce Live Agent) in 2021, Zoom in 2021 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tivo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tivo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tivo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.