Toronto District School Board
5050 Yonge St 5Th Fl,
North York, M2N 5N8, ON,
Canada
North York, M2N 5N8, ON,
Canada
1 416-397-3000
Education
Toronto District School Board Technographics
Toronto District School Board Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Toronto District School Board and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 24958 Toronto District School Board employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Toronto District School Board has purchased the following applications: ServiceNow Workplace Service Delivery for Facility Management in 2023, Rocket.chat for Chatbots and Conversational AI in 2021, Zoom for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Toronto District School Board is running and its propensity to invest more and deepen its relationship with ServiceNow , Rocket.chat , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Toronto District School Board revenues, which have grown to $2.54 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Toronto District School Board intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Toronto District School Board Tech Stack and Enterprise Applications
Toronto District School Board ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceNow | Legacy | ServiceNow Workplace Service Delivery | Facility Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Toronto District School Board implemented ServiceNow Workplace Service Delivery in the Digital Workspace category to create a unified service platform across its education estate. The deployment targeted 583 schools and the board’s population of approximately 247,000 students and 42,000 staff, with requirements for handheld device access and location-agnostic service delivery.
TDSB configured ServiceNow Workplace Service Delivery alongside core IT Service Management and Governance, Risk, and Compliance workflows to centralize incident handling, service catalog access, and automated resolution routing. The implementation included automation of routine remediation paths and service-request orchestration, and it supported an internally established KPI of resolving 90 percent of urgent issues within five hours, a target set in 2013 that the board has achieved since adopting the platform.
The program integrated a pandemic-era health-screening application developed in collaboration with Toronto Health, enabling parents and staff to submit daily health statuses via smartphones for the entire student and staff population. Risk management workflows were reimplemented on the ServiceNow platform to replace manual spreadsheets and document-based processes, introducing hyper-automation for real-time data collection and reducing dependency on error-prone manual steps.
Governance and operational rollout emphasized transforming IT from reactive firefighting to a business-partner role, using ServiceNow Workplace Service Delivery as a backbone for cross-departmental process standardization. The multi-year rollout expanded platform use beyond IT into risk and operational functions, providing centralized service orchestration, evidence-based reporting, and mobile-first access for educators, administrators, students, and parents.
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Toronto District School Board AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Toronto District School Board deployed Rocket.chat on its website. Rocket.chat is used as a Chatbots and Conversational AI application embedded on tdsb.on.ca to provide a web-based conversational interface for public-facing communications.
The implementation centers on a web-embedded chat interface and conversational messaging functionality. Typical Chatbots and Conversational AI capabilities deployed include automated response workflows, live operator handoff and threaded message histories to support ongoing conversations, and configurable UI placement on public pages. Rocket.chat was configured to route visitors into chat sessions from the public site without requiring separate client software.
Operational coverage is focused on the public website, supporting interactions with students, parents and staff through the tdsb.on.ca domain. The deployment sits within web engagement and helpdesk communication functions, with central IT and communications expected to govern content and access given the site-level scope. No specific back-end integrations or implementation partners were disclosed in the source.
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Toronto District School Board Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, Toronto District School Board implemented Zoom for Audio Video and Web Conferencing, embedding Zoom functionality directly on its public website. The deployment places Audio Video and Web Conferencing capability at the web access layer to support remote instruction, staff meetings and school-to-family communications.
The implementation uses typical Audio Video and Web Conferencing modules, including scheduled meetings and webinar style sessions, real time audio and video, screen sharing, in-session chat and cloud recording for on-demand access. Zoom meeting links and join flows are surfaced via site pages and landing links to enable browser-based participation without separate desktop client navigation.
Operational coverage includes teachers, administrative staff, students and caregivers across the Toronto District School Board, using the website as the primary access point for virtual sessions. Governance is implemented through meeting access management and session moderation workflows to align conferencing use with educational delivery and community engagement.
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Toronto District School Board Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2013 | 2013 |
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Web Content Management | Content Management |
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2013 | 2013 |
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Toronto District School Board CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2021 | 2021 |
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Toronto District School Board ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2023 | 2023 |
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Toronto District School Board TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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Toronto District School Board PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Toronto District School Board IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Toronto District School Board CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Toronto District School Board
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Toronto District School Board Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Toronto District School Board IT executives and key decision makers. This section highlights Toronto District School Board's latest recorded technology evaluations, including ServiceNow Public Sector Digital Services for Citizen Engagement on 2026-02-23, ServiceNow HR for HR Service Delivery on 2026-02-23, and IFS Cloud ERP for ERP Financial on 2025-05-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Toronto District School Board digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-23 | Toronto District School Board | Evaluated | ServiceNow | ServiceNow Public Sector Digital Services | Citizen Engagement | CRM |
| 2026-02-23 | Toronto District School Board | Evaluated | ServiceNow | ServiceNow HR | HR Service Delivery | HCM |
| 2025-05-09 | Toronto District School Board | Evaluated | IFS | IFS Cloud ERP | ERP Financial | ERP |
| 2024-08-22 | Toronto District School Board | Evaluated |
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Apps Development | PaaS |
FAQ - APPS RUN THE WORLD Toronto District School Board Technographics
Toronto District School Board is a Education organization based in Canada,
with around 24958 employees and annual revenues of $2.54 billion.
Toronto District School Board operates a diverse technology stack with applications such as
ServiceNow Workplace Service Delivery, Rocket.chat and Zoom,
covering areas like Facility Management, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Toronto District School Board has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ServiceNow, Rocket.chat and Zoom Video Communications.
Toronto District School Board recently adopted applications including
ServiceNow Workplace Service Delivery in 2023, ServiceNow ITSM in 2023 and ServiceNow Governance, Risk, and Compliance (GRC) in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Toronto District School Board’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Toronto District School Board’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Toronto District School Board technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.