TOTAL UK LIMITED
183 Eversholt Street,
London, NW1 1BU,
United Kingdom
London, NW1 1BU,
United Kingdom
44 20 7339 8000
Oil, Gas and Chemicals
TOTAL UK LIMITED Technographics
TOTAL UK LIMITED Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TOTAL UK LIMITED and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 TOTAL UK LIMITED employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TOTAL UK LIMITED has purchased the following applications: Infor SunSystems for ERP Financial in 2017, LiveChat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TOTAL UK LIMITED is running and its propensity to invest more and deepen its relationship with Infor , LiveChat, Inc. , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TOTAL UK LIMITED revenues, which have grown to $3.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TOTAL UK LIMITED intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TOTAL UK LIMITED Tech Stack and Enterprise Applications
TOTAL UK LIMITED ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor SunSystems | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, TOTAL UK LIMITED deployed Infor SunSystems. Infor SunSystems served as the ERP Financial platform for the UK entity, providing core accounting and intercompany financial controls for the company.
The implementation centered on SUN Accounting capabilities and an upgrade pathway to SUN 6.3, with a formal testing plan created to validate the upgrade. The testing plan encompassed functional and regression tests, and the project governance required the local finance team to meet all test exit criteria before the scheduled upgrade date.
Configuration work included intercompany tax settlement workflows, specifically consumption tax calculations between group entities and settlement posting to the correct country. The implementation supported reconciliation and settlement processes across group intercompany relationships, and it was used to assist internal and external audit activities for TOTAL Group.
Governance and operational workflows were adjusted to formalize upgrade testing and to centralize intercompany tax calculation responsibilities within finance. Audit readiness was reinforced through system-configured transaction trails and the coordinated testing approach led by the finance team, aligning Infor SunSystems with statutory tax and audit procedures.
|
TOTAL UK LIMITED AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, TOTAL UK LIMITED deployed LiveChat on its public website. LiveChat is implemented as the company’s Chatbots and Conversational AI solution to provide real time web chat, visitor monitoring and conversational workflows for digital customer engagement.
The implementation centers on a web embedded chat widget, agent console, canned responses and transcript logging, supporting customer service and digital engagement functions across TOTAL UK LIMITED’s site. Configuration emphasis included chat routing, queue management and scripted conversational flows, with operational ownership and governance aligned to customer service and digital teams to manage chat handling and record retention procedures.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
TOTAL UK LIMITED Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, TOTAL UK LIMITED deployed Microsoft 365 as its Collaboration platform across its United Kingdom operations. The Microsoft 365 implementation was positioned to deliver enterprise email, real time chat, video conferencing, and document collaboration for a workforce of approximately 8,000 employees, focusing on corporate functions and business support teams.
Configuration centered on core Microsoft 365 capabilities such as Exchange Online for email, Microsoft Teams for meetings and chat, SharePoint Online for intranet and document libraries, OneDrive for personal file storage, and the Office productivity suite for document authoring and co authoring. The deployment emphasized cloud hosted collaboration services, tenant level configuration, and role based provisioning aligned to departmental needs.
Operational coverage targeted Collaboration across corporate business functions in the United Kingdom, with site level access to shared workspaces and centralized document libraries. The Microsoft 365 environment included the typical APIs and connectors for Collaboration platforms to support content sharing and workflow automation with existing line of business systems.
Governance focused on centralized identity and access provisioning, information governance for document lifecycle and retention, and standardized collaboration workflows to reduce siloed content. Rollout practices included staged user onboarding and tenant governance policies to manage external sharing and compliance controls.
|
TOTAL UK LIMITED Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2020 | 2020 |
|
TOTAL UK LIMITED CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Analytics, Lead Generation | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2017 | 2017 |
|
TOTAL UK LIMITED IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at TOTAL UK LIMITED
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
VP - Head of Corporate Finance | VP | Finance | |
|
|
|
Head of European IT | Director | Finance | |
|
Apps Being Evaluated by TOTAL UK LIMITED Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TOTAL UK LIMITED IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TOTAL UK LIMITED digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD TOTAL UK LIMITED Technographics
TOTAL UK LIMITED is a Oil, Gas and Chemicals organization based in United Kingdom,
with around 8000 employees and annual revenues of $3.90 billion.
TOTAL UK LIMITED operates a diverse technology stack with applications such as
Infor SunSystems, LiveChat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
TOTAL UK LIMITED has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, LiveChat, Inc. and Microsoft.
TOTAL UK LIMITED recently adopted applications including
Hubspot Marketing Automation in 2021, Cloudflare CDN in 2021 and Hubspot Live Chat in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TOTAL UK LIMITED’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TOTAL UK LIMITED’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TOTAL UK LIMITED technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.