Touch'n Go
Tower 6, Avenue 5 The Horizon, Bangsar South No. 8, Jalan Kerinchi,
Kuala Lumpur, 59200,
Malaysia
Kuala Lumpur, 59200,
Malaysia
603-2714 8000
Professional Services
Touch'n Go Technographics
Touch'n Go Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Touch'n Go and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Touch'n Go employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Touch'n Go has purchased the following applications: Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2020, Orisoft HCM for Core HR in 2014, My Live Chat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Touch'n Go is running and its propensity to invest more and deepen its relationship with Sage , Orisoft Technology Berhad , My Live Chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Touch'n Go revenues, which have grown to $162.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Touch'n Go intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Touch'n Go Tech Stack and Enterprise Applications
Touch'n Go ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Microsoft Dynamics GP | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP | n/a | 2020 | 2020 |
In 2020, Touch'n Go implemented Sage Business Cloud X3 (ex Sage ERP X3) as its ERP Financial platform. The deployment migrated transactional and procurement workloads from Microsoft Dynamics GP and centralized procurement controls under the corporate ERP.
The implementation concentrated on procurement-centered capabilities within Sage Business Cloud X3, including vendor master management, purchase order workflows, contract management, inbound logistics coordination, and procurement reporting. Configuration prioritized automation of sourcing approvals, requisition to purchase order lifecycles, vendor performance reporting, and controls to enforce the company’s Procurement Policy and Standard Operating Procedures.
Operational coverage encompassed the central Procurement department and its touchpoints with business units and support teams such as Admin, HR, Legal and Finance across Touch'n Go Malaysia. The rollout integrated procurement transaction flows with corporate finance and treasury processes to support accounts payable reconciliation, corporate card custody controls, budgeting oversight and procurement-led financial reporting.
Governance and process restructuring embedded compliance and audit controls, aligning procurement workflows with internal and external audit findings and requirements under the Malaysian Anti-Corruption Commission Act 2009 and company anti-bribery policies. The program institutionalized vendor management governance, supplier proposal evaluation workflows and recurring vendor performance reporting to meet established SLAs and control objectives.
|
Touch'n Go HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Orisoft Technology Berhad | Legacy | Orisoft HCM | Core HR | HCM | n/a | 2014 | 2018 |
In 2014, Touch'n Go implemented Orisoft HCM, deploying a Core HR application to support HR operations for its 1,000-employee professional services organization in Malaysia. The deployment is listed by Orisoft Technology Berhad on the vendor website as a customer reference for Orisoft HCM.
Orisoft HCM was configured to centralize employee master data and organization management, standardize HR workflows and enable employee self-service and manager approval flows typical of Core HR systems. Configuration scope included personnel records, position and org structure management, time off and attendance tracking, benefits administration and interfaces to payroll processing, aligning the application to HR and talent management functions across the company.
Governance centered on role-based access controls, centralized HR data stewardship and consolidated HR process ownership, with a phased rollout to HR and line management stakeholders. Orisoft HCM functions as the Core HR platform for Touch'n Go, supporting ongoing HR operations, payroll handoffs and manager-driven workforce processes.
|
Touch'n Go AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Touch'n Go implemented My Live Chat on its corporate website, deploying the application as part of its Chatbots and Conversational AI tooling. Touch'n Go is a Malaysia-based professional services company and the My Live Chat deployment was provisioned to handle online customer interactions on touchngo.com.my.
The My Live Chat implementation centers on an embedded web chat widget paired with an agent dashboard, message templates and conversation transcripts, reflecting standard Chatbots and Conversational AI functional modules. Configuration included automated greetings and canned responses to streamline initial engagement and handoffs to live agents for more complex inquiries.
Integration was realized through the website front end using the My Live Chat embed model, enabling real-time messaging without an additional backend integration noted in source data. Operational coverage targets customer service and online sales inquiry workflows, with the platform serving as the primary digital channel for synchronous customer engagement.
Governance and rollout were managed through digital channels and customer support processes, with scripted response libraries and escalation workflows established to align chat handling with existing support procedures. The deployment is scoped to the public website and supports online customer engagement through My Live Chat.
|
Touch'n Go Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2019 | 2019 |
|
Touch'n Go Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2014 | 2014 |
|
Touch'n Go CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
Touch'n Go PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Touch'n Go IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Touch'n Go
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Senior Executive, Talent Acquisition | Director | HR | |
|
|
|
Head, Human Resources & Administration Division | Director | HR | |
|
|
|
Head of Learning and Development | Director | HR | |
|
Apps Being Evaluated by Touch'n Go Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Touch'n Go IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Touch'n Go digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Touch'n Go Technographics
Touch'n Go is a Professional Services organization based in Malaysia,
with around 1000 employees and annual revenues of $162.0 million.
Touch'n Go operates a diverse technology stack with applications such as
Sage Business Cloud X3 (ex Sage ERP X3), Orisoft HCM and My Live Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Touch'n Go has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Orisoft Technology Berhad and My Live Chat.
Touch'n Go recently adopted applications including
StackPath CDN in 2022, Hotjar in 2021 and AppsFlyer Marketing Analytics in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Touch'n Go’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Touch'n Go’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Touch'n Go technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.