Paradise Valley, 85253, AZ,
United States
Town of Paradise Valley Technographics
Town of Paradise Valley Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Town of Paradise Valley and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 112 Town of Paradise Valley employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Town of Paradise Valley has purchased the following applications: Caselle Clarity for Government ERP in 2013, CivicEngage for Citizen Engagement in 2015, Microsoft Azure Monitor for Application Performance Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Town of Paradise Valley is running and its propensity to invest more and deepen its relationship with Caselle , CivicPlus , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Town of Paradise Valley revenues, which have grown to $43.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Town of Paradise Valley intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Town of Paradise Valley Tech Stack and Enterprise Applications
Town of Paradise Valley ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Caselle | Legacy | Caselle Clarity | Government ERP | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013, Town of Paradise Valley implemented Caselle Clarity as its Government ERP to centralize utility billing and municipal accounting functions. The deployment concentrated on the finance and customer service teams that manage utility accounts and billing operations.
Work centered on billing and utility modules, where water consumption averages were updated for 2,000 accounts to enable individualized sewer billing, and a new Fire Service billing stream was implemented with the addition of 4,000 customer records. The project included redesign of the billing statement and targeted configuration improvements to the Caselle billing setup to support differentiated charge types and statement presentation. Caselle Clarity was used as the core application for these billing and statement workflows.
Process automation was introduced with a newly designed intent to lien workflow, moving lien initiation from manual steps into an automated sequence within the billing process. Operational coverage included performing billing and customer service tasks during a permanent position vacancy, and training a newly hired Accounting Specialist to sustain day to day operations. Governance changes emphasized documented billing procedures and handover training to preserve continuity of municipal revenue collections.
|
Town of Paradise Valley CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CivicPlus | Legacy | CivicEngage | Citizen Engagement | CRM | n/a | 2015 | 2015 |
In 2015 the Town of Paradise Valley deployed CivicEngage as its Citizen Engagement application on the municipal website. CivicEngage functions as the town's public facing citizen engagement platform, driving web content publishing, resident communications, and online access to municipal services.
The deployment is embedded in the municipal web presence and implements standard Citizen Engagement modules such as news and alerts, event calendars, online forms and service request workflows, and subscription based notifications. Operational coverage spans municipal communications and constituent services across town departments, with administrative roles and content approval workflows configured to govern publishing and service request handling, positioning CivicEngage as the primary citizen engagement layer for the Town of Paradise Valley.
|
|
|
|
|
Citizen Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
Town of Paradise Valley ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2018 | 2018 |
In 2018, the Town of Paradise Valley implemented Microsoft Azure Monitor. The deployment leverages Microsoft Application Insights to instrument the municipality's public website, establishing an Application Performance Management capability for web operations.
Town of Paradise Valley uses Microsoft Azure Monitor for Application Performance Management of its public website and related digital services. Implementation emphasizes Application Insights telemetry collection, including client side browser performance telemetry, server request and dependency tracking, and centralized dashboards and alerting configured in Azure Monitor, with operational coverage assigned to the town IT and digital services teams and governance focused on monitoring and incident detection workflows.
|
Town of Paradise Valley IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2018 | 2018 |
|
Town of Paradise Valley CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Town of Paradise Valley
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Town of Paradise Valley Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||