Trunk Club
Trunk Club Technographics
Trunk Club Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Trunk Club and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Trunk Club employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Trunk Club has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011, Genesys Cloud CX for Call Center in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Trunk Club is running and its propensity to invest more and deepen its relationship with Ruby , Google , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Trunk Club revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Trunk Club intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Trunk Club Tech Stack and Enterprise Applications
Trunk Club AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Ruby | Legacy | Ruby Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Trunk Club deployed Ruby Live Chat on its public website. Ruby Live Chat is used as a Chatbots and Conversational AI solution to deliver a web-based conversational interface for online shoppers. The deployment is oriented to Trunk Club's e-commerce customer engagement on its United States site and supports digital customer service touchpoints.
The implementation leverages a client-side chat widget that connects to Ruby's hosted conversational platform, providing real-time messaging, agent handoff, conversation logging, and automated response capabilities consistent with Chatbots and Conversational AI functionality. Operational coverage focuses on customer service and sales assistance, routing live contacts to Trunk Club agents and preserving session transcripts for follow-up within agent workflows. Governance and operational controls include standardized conversational scripts, escalation policies for agent takeover, and privacy controls for handling customer data during chat interactions.
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Trunk Club Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, Trunk Club implemented Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment is referenced on Trunk Club's website and provides domain-hosted email and collaboration services that support corporate communication workflows. Trunk Club Google Workspace (Formerly Google G-Suite) Collaboration is positioned to support core business functions including corporate email, document collaboration, calendaring, and team communication.
The implementation centers on standard Google Workspace modules, including Gmail, Google Drive, Google Docs, Sheets, Slides, Google Calendar, and Google Meet, with administration performed through the Google Admin console. Configuration includes centralized user and group provisioning, shared drives for team content, and real-time co-editing workflows used by product and merchandising teams. The deployment uses domain-level email hosting and DNS configuration to route site contact and corporate mail through Gmail.
Operational coverage spans Trunk Club's United States operations and focuses on corporate functions that depend on collaboration tooling, including merchandising, customer service, and engineering where shared calendars and video conferencing are core to daily operations. Administrative controls emphasize role-based access, group email aliases for customer-facing workflows, and structured shared drive organization to support cross-functional projects. The rollout aligns with centralized account management and typical provisioning patterns for organizations of this size.
Governance is implemented via the Google Admin console with user lifecycle management, sharing policies in Google Drive, and calendar and meeting controls to standardize collaboration. Google Meet and Google Calendar are embedded into scheduling and customer engagement workflows surfaced on the corporate site. This configuration establishes Google Workspace as the primary Collaboration layer for Trunk Club's corporate communications and content collaboration.
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Trunk Club CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2019 | 2019 |
In 2019, Trunk Club deployed Genesys Cloud CX as its cloud contact center platform, implementing the Genesys Customer Experience Platform on the company website to centralize customer engagement in the Call Center category. The deployment targeted Trunk Club customer service operations and web-facing interaction surfaces, positioning Genesys Cloud CX as the primary channel for web chat and digital customer experience flows.
The Genesys Cloud CX implementation leveraged core Call Center capabilities common to the category, including omnichannel routing, automatic call distribution, interactive voice response and interaction analytics to standardize agent workflows and contact routing. Configuration focused on cloud-hosted contact center architecture and agent desktop instrumentation, with Genesys Cloud CX serving as the operational hub for real-time interaction handling and reporting.
Integrations concentrated on embedding the Genesys Customer Experience Platform into Trunk Club website touchpoints to capture digital inquiries and escalate to voice when required, while directing inbound interactions into the Genesys Cloud CX routing fabric. The architecture emphasized cloud telephony connectivity and web channel integration, enabling unified session management across voice and digital channels within the Call Center environment.
Operational governance for Genesys Cloud CX was structured around centralized cloud configuration and contact center management, aligning routing policies and agent queueing with customer service processes. The implementation narrative centers on Genesys Cloud CX as the platform unifying website-based customer engagement and traditional contact center functions for Trunk Club in the Call Center category.
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Customer Data Platform | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Trunk Club ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2011 | 2011 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2019 | 2019 |
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Trunk Club PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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API Management | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Trunk Club IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2007 | 2007 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Trunk Club CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Trunk Club
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior VP of Sales | VP | Sales | |
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VP of Sales | VP | Sales | |
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Head of Sales | Director | Finance | |
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Senior Director Of Operations | Director | Operations | |
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Director of Custom Operations | Director | Finance | |
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Chief Operating Officer | CXO | Finance | |
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VP of Sales Operations | VP | Sales | |
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Senior Director of Human Resources | Director | HR | |
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HR Manager | Manager | HR | |
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Sales Director | Director | Sales | |
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Apps Being Evaluated by Trunk Club Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Trunk Club IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Trunk Club digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Trunk Club Technographics
Trunk Club is a Retail organization based in United States,
with around 1000 employees and annual revenues of $500.0 million.
Trunk Club operates a diverse technology stack with applications such as
Ruby Live Chat, Google Workspace (Formerly Google G-Suite) and Genesys Cloud CX,
covering areas like Chatbots and Conversational AI, Collaboration and Call Center.
Trunk Club has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Ruby, Google and Genesys.
Trunk Club recently adopted applications including
Ruby Live Chat in 2021, Fastly in 2021 and Fortra Agari Phishing Defense in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Trunk Club’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Trunk Club’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Trunk Club technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.