Lubumbashi, x,
Democratic Republic of the Congo
Trust Merchant Bank Technographics
Trust Merchant Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Trust Merchant Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1468 Trust Merchant Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Trust Merchant Bank has purchased the following applications: Oracle Flexcube for Core Banking in 2015, Intuit Mailchimp for Marketing Automation in 2017, Network Solutions Email & Office for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Trust Merchant Bank is running and its propensity to invest more and deepen its relationship with Oracle , Intuit , Network Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Trust Merchant Bank revenues, which have grown to $85.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Trust Merchant Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Trust Merchant Bank Tech Stack and Enterprise Applications
Trust Merchant Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Flexcube | Core Banking | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015, Trust Merchant Bank implemented Oracle Flexcube to encode customer details on an internal computer system. The deployment anchored customer master data capture and customer information file creation as core functions of the bank's Core Banking operations, standardizing how personal and corporate customer records are entered and maintained.
Configuration work on Oracle Flexcube concentrated on customer master, account opening, and account lifecycle capabilities, with tailored data fields and validation rules aligned to local regulatory expectations. Oracle Flexcube was configured to support branch intake, teller workflows, and customer service interfaces, ensuring consistent capture of identification, contact, and KYC related attributes for each customer record.
Operational scope covered Trust Merchant Bank branches and customer service operations in the Democratic Republic of the Congo, with governance controls and process changes instituted to centralize customer record stewardship. The implementation established standardized data quality checks and role based access controls within Oracle Flexcube to ensure accurate encoding of customer details and to enable reliable downstream Core Banking functions.
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Trust Merchant Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Intuit | Legacy | Intuit Mailchimp | Marketing Automation | CRM | n/a | 2017 | 2017 |
In 2017, Trust Merchant Bank implemented Intuit Mailchimp to provide Marketing Automation capabilities on its corporate website. The deployment targeted the bank's customer communications and digital acquisition channels, using the website as the primary touchpoint for capture and engagement.
The Intuit Mailchimp implementation included core marketing automation modules common to the category, including email campaign management, audience and contact list management, embedded website signup forms, template-based messaging, and automated email workflows for subscription handling. Configuration work centered on embedding Mailchimp signup forms on the public site, organizing audiences for targeted sends, and establishing template and cadence controls for recurring communications.
Integrations were centered on the Trust Merchant Bank website where Intuit Mailchimp manages web signups, subscription flows, and list maintenance, enabling the marketing team to centralize contact capture and permission management within Mailchimp. Governance and operational ownership were oriented to marketing operations and digital channels, with processes established for subscription consent, content approval workflows, and ongoing list hygiene within the marketing automation environment.
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Trust Merchant Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Network Solutions | Legacy | Network Solutions Email & Office | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
In 2014 Trust Merchant Bank implemented Network Solutions Email & Office. The deployment is categorized as Application Hosting and Computing Services and the Network Solutions Email & Office instance is surfaced on the bank website for corporate contact handling.
Network Solutions Email & Office delivers hosted email and office capabilities typical of Application Hosting and Computing Services, including webmail access, mailbox hosting, calendar and contact management, and standard SMTP and IMAP routing for corporate addresses. Configuration signals indicate domain-based mailbox provisioning and web-facing mail handling tied to the bank domain.
Operational coverage emphasizes customer-facing communication channels on the Trust Merchant Bank website and internal corporate messaging workflows, aligning hosted email with site contact forms and public-facing mailto links. Governance and operational controls are consistent with hosted email implementations, focusing on DNS and domain management, administrative mailbox provisioning, and role-based account administration.
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IT Decision Makers and Key Stakeholders at Trust Merchant Bank
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Apps Being Evaluated by Trust Merchant Bank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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