TSB Bank New Zealand
Level 5, Tsb Centre,
New Plymouth, x,
New Zealand
New Plymouth, x,
New Zealand
64 4696 83700
Banking and Financial Services
TSB Bank New Zealand Technographics
TSB Bank New Zealand Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TSB Bank New Zealand and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 TSB Bank New Zealand employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TSB Bank New Zealand has purchased the following applications: Temenos Infinity for Digital Banking in 2019, Cloudcase Platform for Intelligent Process Automation in 2016, Microsoft 365 for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TSB Bank New Zealand is running and its propensity to invest more and deepen its relationship with Temenos , Cloudcase Software Solutions , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TSB Bank New Zealand revenues, which have grown to $35.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TSB Bank New Zealand intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TSB Bank New Zealand Tech Stack and Enterprise Applications
TSB Bank New Zealand ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos Infinity | Digital Banking | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, TSB Bank New Zealand went live with Temenos Infinity for online account opening and onboarding, completing the deployment in nine weeks as part of its Digital Banking initiative. The implementation focused on customer acquisition through a website application process that aimed to accelerate growth and deliver a consistent customer journey.
TSB implemented the Temenos Infinity digital front office product to provide online account opening, end-to-end onboarding, and save and resume capabilities across channels. Configuration emphasized customer-facing workflows and self-service functionality, with Temenos Infinity’s API-first architecture used to orchestrate application state, validation, and channel continuity.
Integrations included API-based connectivity for workflow integration directly with TSB’s existing Microsoft Dynamics CRM system, enabling the completed digital application to be inserted into TSB back office processes. Operational coverage concentrated on retail banking customer acquisition, front-office servicing, and downstream operations that consume onboarding data.
Governance and process changes centered on standardizing onboarding workflows to shorten application completion times and to provide a consistent high-quality customer experience. The go-live delivered shorter application handling, persistent save and resume across channels, and expanded self-service options without changes to previously named implementation partners.
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TSB Bank New Zealand AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cloudcase Software Solutions | Legacy | Cloudcase Platform | Intelligent Process Automation | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, TSB Bank New Zealand implemented the Cloudcase Platform, an Intelligent Process Automation application, to deliver a new home-loan origination solution. The October 2016 deployment by Cloudcase Software Solutions was scoped to cover roughly 70% of TSB Bank New Zealand's residential loan book across its New Zealand operations.
The Cloudcase Platform implementation included customer information capture, workflow and case management, and document generation capabilities. The solution orchestrated end to end loan origination workflows, from customer data intake through case routing and automated document production, aligning with standard Intelligent Process Automation functional patterns for lending processes.
The implementation integrated with the bank's core banking systems to support loan decisioning and account provisioning, enabling operational continuity across loan processing functions. The rollout focused on lending operations and loan processing workflows, and delivered improved internal process efficiency and faster home-loan processing times as reported by the bank.
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TSB Bank New Zealand Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, TSB Bank New Zealand implemented Microsoft 365 as its Collaboration platform. Microsoft 365 is observable in use on the bank's website and functions as the primary suite for corporate productivity, internal communication, and document collaboration across the bank's New Zealand operations.
The deployment centered on a cloud-hosted Microsoft 365 tenant configured to deliver core Collaboration services, including Exchange Online email, Microsoft Teams for real-time chat and meetings, SharePoint intranet sites, OneDrive file sync and the Office web and desktop applications to support document workflows. Operational coverage targeted corporate functions and branch staff, with centralized administration, role based access controls and retention policy configuration to meet financial services governance and information management requirements.
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TSB Bank New Zealand CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
|
Customer Experience | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2016 | 2016 |
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TSB Bank New Zealand ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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TSB Bank New Zealand PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2019 | 2019 |
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TSB Bank New Zealand IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at TSB Bank New Zealand
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by TSB Bank New Zealand Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TSB Bank New Zealand IT executives and key decision makers. This section highlights TSB Bank New Zealand's latest recorded technology evaluations, including Oracle Flexcube for Core Banking on 2025-09-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TSB Bank New Zealand digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-24 | TSB Bank New Zealand | Evaluated | Oracle | Oracle Flexcube | Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD TSB Bank New Zealand Technographics
TSB Bank New Zealand is a Banking and Financial Services organization based in New Zealand,
with around 200 employees and annual revenues of $35.0 million.
TSB Bank New Zealand operates a diverse technology stack with applications such as
Temenos Infinity, Cloudcase Platform and Microsoft 365,
covering areas like Digital Banking, Intelligent Process Automation and Collaboration.
TSB Bank New Zealand has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Cloudcase Software Solutions and Microsoft.
TSB Bank New Zealand recently adopted applications including
Zapier Automation Platform in 2022, Akamai CDN in 2021 and Adobe Marketo in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TSB Bank New Zealand’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TSB Bank New Zealand’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TSB Bank New Zealand technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.