Tutum Tech
Av. Insurgentes Sur No. 1811 Piso 2,
Mexico City, 1020,
Mexico
Mexico City, 1020,
Mexico
52 5 5862 0660
Professional Services
Tutum Tech Technographics
Tutum Tech Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tutum Tech and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 Tutum Tech employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tutum Tech has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2022, Microsoft 365 for Collaboration in 2016, Zendesk Service for Customer Support in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tutum Tech is running and its propensity to invest more and deepen its relationship with Zendesk , Microsoft , ComScore or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tutum Tech revenues, which have grown to $8.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tutum Tech intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tutum Tech Tech Stack and Enterprise Applications
Tutum Tech AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, Tutum Tech implemented Zendesk Chat on its public website, embedding the vendor's web chat widget to support real-time client interactions. The deployment is centered on customer-facing digital engagement, positioning Zendesk Chat within the Chatbots and Conversational AI category for Tutum Tech's service delivery channels.
Zendesk Chat was configured with standard conversational capabilities, including a site-embedded chat widget, proactive chat triggers, canned responses for common queries, and chat transcript capture to support asynchronous follow up. The implementation emphasizes live agent handoff and routing rules to route incoming conversations to designated support and client engagement staff, reflecting functional priorities typical of Chatbots and Conversational AI deployments.
Operational coverage focuses on Tutum Tech's customer support and client engagement teams servicing the Mexico market, with the chat system running on the company website front end. The deployment leverages client-side JavaScript integration to surface the Zendesk Chat interface across targeted pages, enabling visitor identification and session continuity during web interactions.
Governance and workflow adjustments include formalized chat handling procedures, routing criteria for escalation to subject matter staff, and agent shift scheduling to maintain coverage. The rollout centers on embedding Zendesk Chat into existing support workflows, standardizing response templates, and instrumenting chat transcripts for ongoing quality review and process refinement.
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Tutum Tech Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, Tutum Tech deployed Microsoft 365 in the Collaboration category. The implementation is referenced on their public website, indicating a company-level Microsoft 365 tenancy serving a 200-employee professional services firm headquartered in Mexico and tied to the tutum.com.mx domain.
Microsoft 365 was configured to provide core collaboration capabilities including hosted email, document collaboration, real-time conferencing, and cloud file storage, reflecting typical Collaboration category functionality. The deployment follows a centralized tenant administration model with role-based access controls and standardized user provisioning to support corporate communications and client delivery workflows. Tutum Tech Microsoft 365 Collaboration is positioned to unify internal collaboration and external touchpoints visible on the company website.
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Tutum Tech CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Tutum Tech deployed Zendesk Service as its Customer Support platform. The implementation places Zendesk Service on the Tutum Tech public website to capture customer inquiries and route them into a centralized cloud ticketing environment for the Mexico based professional services firm.
The deployment focuses on core Customer Support capabilities, including ticketing workflows, web widget and contact form capture, email ticket ingestion, automated routing and workflow macros, and a searchable knowledge base to support self service. Configuration emphasis included role based permissions, queue segmentation aligned to client engagement teams, and SLA rule sets to standardize response pathways.
Integration surface is primarily the company website where Zendesk Service handles frontline intake, with downstream visibility for customer support and client success teams across the organization. Governance was implemented through policy driven ticket routing, standardized ticket fields and reporting dashboards to support operational monitoring and case assignment across Tutum Tech in Mexico.
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Tutum Tech IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Tutum Tech
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Tutum Tech Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tutum Tech IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tutum Tech digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Tutum Tech Technographics
Tutum Tech is a Professional Services organization based in Mexico,
with around 200 employees and annual revenues of $8.0 million.
Tutum Tech operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and Zendesk Service,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Support.
Tutum Tech has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk and Microsoft.
Tutum Tech recently adopted applications including
Zendesk Chat in 2022, comScore Activation in 2022 and Zendesk Service in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tutum Tech’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tutum Tech’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tutum Tech technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.