U.S. Xpress
4080 Jenkins Rd.,
Chattanooga, 37421, TN,
United States
Chattanooga, 37421, TN,
United States
1 866-705-2910
Transportation
U.S. Xpress Technographics
U.S. Xpress Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by U.S. Xpress and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 U.S. Xpress employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that U.S. Xpress has purchased the following applications: FIS GETPAID for AR Automation in 2007, Paradox Olivia Chatbot for Recruiting Chatbot in 2020, Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) for Analytics and BI in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems U.S. Xpress is running and its propensity to invest more and deepen its relationship with FIS Global , Oracle , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing U.S. Xpress revenues, which have grown to $2.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for U.S. Xpress intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
U.S. Xpress Tech Stack and Enterprise Applications
U.S. Xpress ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2007 | 2007 |
In 2007 U.S. Xpress implemented FIS GETPAID as an AR Automation application to manage its accounts receivable collections and billing operations. The deployment focused on collections portfolio management and operationalizing invoice release and payment tracking workflows for the companys credit and billing teams.
FIS GETPAID was configured to support core AR Automation functions, including collections case management, releasing invoices for payment, dispute handling for billing errors, rate discrepancies and mileage variances, and generation and mailing of customer invoices. The environment supported verification workflows with sales to confirm contracts and required customer paperwork, and staff worked independently to resolve invoice exceptions before payment release.
Operational workstreams used FIS GETPAID in conjunction with AS400, Outlook and Excel, and teams pulled payment information from several external websites to reconcile statuses. Collections agents routinely called vendors to obtain payment status of invoices and coordinated with sales and billing to ensure contractual documentation aligned with invoice records, reflecting cross functional interaction between collections, billing and sales functions.
Governance was operationally oriented, centering on agent level ownership of case resolution and standardized steps for releasing invoices for payment, plus documented processes for escalating unresolved disputes. Daily activities emphasized telephone follow up, reconciliation using multiple data sources and maintaining audit trails within FIS GETPAID to support ongoing accounts receivable control and collections execution.
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ERP Financial | ERP |
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2021 | 2022 |
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U.S. Xpress HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Paradox Olivia Chatbot | Recruiting Chatbot | HCM | n/a | 2020 | 2020 |
In 2020, U.S. Xpress implemented Paradox Olivia Chatbot. Paradox Olivia Chatbot, a Recruiting Chatbot, was deployed on the company corporate careers site using ParadoxAI to drive conversational candidate engagement.
The deployment emphasized conversational screening, candidate Q&A, and interview scheduling automation. Configuration work focused on scripted screening flows, calendar coordination, and handoff triggers from automated chat to human recruiters to streamline early stage hiring workflows.
The implementation is embedded in the web front end of the corporate careers pages and supports the talent acquisition function across corporate recruiting teams. The solution operates alongside existing applicant tracking and hiring workflows, providing an automated first touch and structured candidate intake that feeds recruiter queues.
Governance centered on conversational content maintenance, consent capture on the careers site, and escalation rules for routing complex inquiries to recruiters. Operational changes included revised candidate triage processes and ownership for ongoing chatbot script updates by recruiting operations.
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U.S. Xpress Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) | Analytics and BI | Analytics and BI | n/a | 2014 | 2018 |
In 2014 U.S. Xpress implemented Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting) to provide database solutions supporting companywide operations, reporting, and data warehousing requirements. The deployment established core Analytics and BI capabilities across the organization, positioning Microsoft BI as the primary reporting and analysis platform for operational data consumers.
The implementation included SQL Server database platforms spanning SQL Server 2000 through SQL Server 2016, SSIS for extract transform and load orchestration, SSAS for analytical model and cube processing, and SSRS for enterprise reporting and scheduled delivery. A centralized data warehouse design supported by these components consolidated transactional feeds and enabled dimensional modeling workflows consistent with enterprise Analytics and BI practices.
The Microsoft BI stack was integrated with a heterogeneous data ecosystem that included Informatica, IBM DB2 for i, and BizTalk, reflecting multi-source ingestion and messaging patterns. Development and deployment processes used Visual Studio 2015, SQL Server Data Tools SSDT, and Team Foundation Server for source control and ALM, while RedGate Software supported database versioning and deployment automation.
Data governance and modeling were formalized through Erwin Data Modeler and consistent use of SSDT artifacts to enforce schema standards and data definitions. Operational scope of the implementation covered companywide reporting and data warehousing, with governance practices oriented around standardized data models, source control discipline, and repeatable ETL and cube processing workflows.
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U.S. Xpress Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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U.S. Xpress Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2023 | 2023 |
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U.S. Xpress eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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U.S. Xpress SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2018 | 2018 |
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Transportation Management | SCM |
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2020 | 2020 |
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U.S. Xpress CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2014 | 2014 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2022 | 2022 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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U.S. Xpress EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2021 | 2022 |
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EPM | EPM |
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2021 | 2022 |
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U.S. Xpress ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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U.S. Xpress Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2021 | 2021 |
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U.S. Xpress PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2021 | 2021 |
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U.S. Xpress IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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U.S. Xpress CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at U.S. Xpress
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by U.S. Xpress Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from U.S. Xpress IT executives and key decision makers. This section highlights U.S. Xpress's latest recorded technology evaluations, including Tableau for Analytics and BI on 2025-07-03 and C. H. Robinson Navisphere Vision Platform for Real-Time Transportation Visibility on 2024-06-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the U.S. Xpress digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD U.S. Xpress Technographics
U.S. Xpress is a Transportation organization based in United States,
with around 7000 employees and annual revenues of $2.20 billion.
U.S. Xpress operates a diverse technology stack with applications such as
FIS GETPAID, Paradox Olivia Chatbot and Microsoft BI (SSRS, SSAS, SSIS, SQL Server Reporting),
covering areas like AR Automation, Recruiting Chatbot and Analytics and BI.
U.S. Xpress has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Workday and Microsoft.
U.S. Xpress recently adopted applications including
DocuSign eSignature in 2023, FreshDesk Customer Support in 2022 and Oracle Cloud ERP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of U.S. Xpress’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates U.S. Xpress’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete U.S. Xpress technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.