AI Buyer Insights:

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

UK Civil Service
Location
70 Whitehall,
London, SW1A 2AS,
United Kingdom
Website
https://www.gov.uk/government/organisations/civil-service/
Phone
44 20 7276 1234
Artw industry
Government
Employee
Revenue

UK Civil Service Technographics

UK Civil Service Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by UK Civil Service and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 445480 UK Civil Service employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that UK Civil Service has purchased the following applications: Ruby Live Chat for Chatbots and Conversational AI in 2021, Oracle OBIEE for Analytics and BI in 2016, Intuit Mailchimp for Marketing Automation in 2017 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems UK Civil Service is running and its propensity to invest more and deepen its relationship with Ruby , Oracle , Intuit or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing UK Civil Service revenues, which have grown to $25.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UK Civil Service intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

UK Civil Service Tech Stack and Enterprise Applications

UK Civil Service AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Ruby Legacy Ruby Live Chat Chatbots and Conversational AI AI-Powered Application n/a 2021 2021
In 2021, UK Civil Service deployed Ruby Live Chat on its public website to provide an embedded conversational interface for citizen engagement. Ruby Live Chat, classified as Chatbots and Conversational AI, was implemented as a web-based live chat widget to handle front-line inquiries and route conversations to appropriate service teams through configured routing rules. The deployment focuses on public-facing digital engagement on gov.uk and is positioned to support customer service and citizen support functions through real-time messaging and session capture. Configuration work centered on conversational session management, live agent handoff workflows, and administrative controls for routing and monitoring. The implementation included conversational logging and transcript retention to support auditability and service quality review, and administrators can adjust routing rules and staffing windows through the Ruby Live Chat console. Governance changes emphasized operationalizing agent escalation paths and standardizing chat handling procedures across service teams, aligning the Ruby Live Chat deployment with existing citizen support workflows.
UK Civil Service Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Oracle Legacy Oracle OBIEE Analytics and BI Analytics and BI n/a 2016 2016
In 2016, the UK Civil Service implemented Oracle OBIEE as its enterprise Analytics and BI platform. The deployment leveraged Oracle Business Intelligence Applications together with Oracle OBIEE versions 11.x and 12.x to establish a centralized reporting and analytics capability across Civil Service reporting domains. Configuration focused on the canonical OBIEE architecture, including a semantic layer for subject area modeling, prebuilt OBIA ETL flows and analytical subject areas, and dashboard and ad hoc reporting stacks. Oracle OBIEE was used to expose governed subject areas to business analysts, provide scheduled reporting and publishable interactive dashboards, and support semantic security and row level access controls. Operational scope was aligned to central Civil Service reporting requirements and scaled across departmental reporting domains rather than a single functional silo. The implementation emphasized integration with enterprise data warehouse sources and staged ETL ingestion through OBIA patterns to create consistent analytical data models and accelerate report reuse. Governance centered on centralized metadata management and a data steward council to enforce naming, subject area definitions, and reporting approval workflows. The program included an OBIEE 11.x baseline with an upgrade path to OBIEE 12.x for ongoing platform maintenance, version compatibility and long term support.
UK Civil Service CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Intuit Legacy Intuit Mailchimp Marketing Automation CRM n/a 2017 2017
In 2017, the UK Civil Service implemented Intuit Mailchimp on its public website. The deployment used Intuit Mailchimp as a Marketing Automation platform to manage email outreach, subscriber list segmentation, template-driven newsletters, and automated campaign workflows supporting government communications and constituent engagement. Modules and configuration reflect core Marketing Automation capabilities, including campaign scheduling, audience segmentation, template management, A/B testing, and basic automation sequences for welcome and reengagement flows. The Intuit Mailchimp implementation was centered on website subscription forms and public-facing content flows, integrating sign-up capture with distribution channels to manage opt-in consent and segmented delivery. Operational ownership is described against central communications teams and departmental digital communicators, with governance focused on list hygiene, consent management, editorial approvals, and scheduled cadence controls for subscriber lifecycle management using Intuit Mailchimp.
UK Civil Service IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2021 2021

IT Decision Makers and Key Stakeholders at UK Civil Service

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by UK Civil Service Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from UK Civil Service IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the UK Civil Service digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD UK Civil Service Technographics
UK Civil Service is a Government organization based in United Kingdom, with around 445480 employees and annual revenues of $25.00 billion.
UK Civil Service operates a diverse technology stack with applications such as Ruby Live Chat, Oracle OBIEE and Intuit Mailchimp, covering areas like Chatbots and Conversational AI, Analytics and BI and Marketing Automation.
UK Civil Service has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Ruby, Oracle and Intuit.
UK Civil Service recently adopted applications including Ruby Live Chat in 2021, Fastly in 2021 and Intuit Mailchimp in 2017, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UK Civil Service’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates UK Civil Service’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UK Civil Service technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.