Umnia Bank Morocco
397 University Road,
Casablanca, 20250,
Morocco
Casablanca, 20250,
Morocco
212 600-020137
Banking and Financial Services
Umnia Bank Morocco Technographics
Umnia Bank Morocco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Umnia Bank Morocco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Umnia Bank Morocco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Umnia Bank Morocco has purchased the following applications: Temenos T24 for Core Banking in 2016, Zendesk Chat for Chatbots and Conversational AI in 2017, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Umnia Bank Morocco is running and its propensity to invest more and deepen its relationship with Temenos , Zendesk , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Umnia Bank Morocco revenues, which have grown to $27.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Umnia Bank Morocco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Umnia Bank Morocco Tech Stack and Enterprise Applications
Umnia Bank Morocco ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016 Umnia Bank Morocco implemented Temenos T24 as its Core Banking application to centralize and standardize core account and transaction processing. The Temenos T24 deployment at Umnia Bank Morocco targeted core retail and commercial banking workloads, positioning Temenos T24 as the primary system for deposit, loan and payment processing across the institution.
The implementation included configuration and parameterization of typical Core Banking functional modules, including customer information management, deposit accounts, loan lifecycle management, transaction processing, general ledger posting and basic product configuration. A technico-fonctionnel T24 consultant supported requirements translation, template design, business rule configuration, unit and integration testing, and user acceptance activities, aligning application configuration with banking product definitions and operational procedures.
Operational integration focused on connecting Temenos T24 with front-office channels and back-office accounting and reconciliation processes using standard adapters and API-based interfaces, while interfacing with interbank payment networks and compliance reporting feeds where required. The rollout covered core banking operations, retail and corporate banking functions, finance and IT teams within Umnia Bank Morocco, with deployment and cutover tasks coordinated to maintain transaction continuity.
Governance was structured around configuration controls, release windows, business acceptance gates and role-based access to Temenos T24, and the technico-fonctionnel role extended into training, operational runbooks and first-line support handoff. Temenos T24 served as the bank’s central Core Banking platform, enabling standardized product configuration and consistent transaction handling across affected business functions.
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Umnia Bank Morocco AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Umnia Bank Morocco implemented Zendesk Chat on its public website. Zendesk Chat, used as the bank's Chatbots and Conversational AI solution, provides a web-embedded chat widget and an agent-facing console for real-time customer engagement. The deployment surfaces on-site visitor engagement capabilities and routes web-originated inquiries to the bank's customer service team.
Implementation scope centers on online customer support and contact center workflows, with configuration focused on conversational routing, canned responses, visitor session tracking, and chat transcript capture as typical Chatbots and Conversational AI functionality. Operational governance emphasizes agent workflow configuration, response template standards and escalation rules to align chat handling with retail banking service processes. The Zendesk Chat application name is present in the bank's site code, indicating a web-centric, embedded architecture for front-line digital engagement.
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Umnia Bank Morocco CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020 Umnia Bank Morocco deployed Hotjar on its public website. Umnia Bank Morocco implemented Hotjar as a Customer Experience application to capture on‑site user behavior and support web UX analytics and digital experience workflows.
The implementation is a client side deployment of the Hotjar tracking snippet embedded in site pages, enabling session recordings, heatmaps, click and scroll tracking, conversion funnel visualization, and on‑site feedback widgets typical of Customer Experience tooling. Collected instrumentation data is positioned to inform product and UX decision making, prioritize usability improvements, and integrate into existing web analytics governance and optimization processes.
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Customer Support | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics, Data Management Platform | CRM |
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2017 | 2017 |
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Umnia Bank Morocco PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Umnia Bank Morocco IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Umnia Bank Morocco
| First Name | Last Name | Title | Function | Department | Phone | |
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Banking Information System Developer | Manager | IT | |
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IT infrastructure Manager | Manager | Finance | |
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Apps Being Evaluated by Umnia Bank Morocco Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Umnia Bank Morocco IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Umnia Bank Morocco digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Umnia Bank Morocco Technographics
Umnia Bank Morocco is a Banking and Financial Services organization based in Morocco,
with around 250 employees and annual revenues of $27.0 million.
Umnia Bank Morocco operates a diverse technology stack with applications such as
Temenos T24, Zendesk Chat and Hotjar,
covering areas like Core Banking, Chatbots and Conversational AI and Customer Experience.
Umnia Bank Morocco has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, Zendesk and Contentsquare.
Umnia Bank Morocco recently adopted applications including
Hotjar in 2020, Zendesk Service in 2020 and Pathwire MailJet in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Umnia Bank Morocco’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Umnia Bank Morocco’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Umnia Bank Morocco technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.