Union Savings Bank - CT
226 Main St,,
Danbury, 06810, CT,
United States
Danbury, 06810, CT,
United States
1 866-872-1866
Banking and Financial Services
Union Savings Bank - CT Technographics
Union Savings Bank - CT Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Union Savings Bank - CT and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 357 Union Savings Bank - CT employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Union Savings Bank - CT has purchased the following applications: Fiserv Cleartouch Bank Platform for Core Banking in 2011, LiveHelpNow Live Chat for Chatbots and Conversational AI in 2016, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Union Savings Bank - CT is running and its propensity to invest more and deepen its relationship with Fiserv , FIS Global , LiveHelpNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Union Savings Bank - CT revenues, which have grown to $62.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Union Savings Bank - CT intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Union Savings Bank - CT Tech Stack and Enterprise Applications
Union Savings Bank - CT ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Cleartouch Bank Platform | Core Banking | ERP Services and Operations | n/a | 2011 | 2012 |
In 2011, Union Savings Bank - CT implemented Fiserv Cleartouch Bank Platform as its Core Banking application to underpin account processing and security workflows. The Danbury, Conn.-based bank, reporting $2.5 billion in assets at the time, positioned the Cleartouch solution to centralize account posting, transaction processing, and exception handling within a single core ledger and processing engine.
The deployment emphasized account processing modules and transaction monitoring capabilities within Fiserv Cleartouch Bank Platform, configured to support automated alerting and case creation for suspicious activity. The bank paired the Cleartouch account processing platform with an intelligent surveillance system to extend fraud detection and to automate evidence collection and workflow handoffs between systems.
Integration work connected surveillance outputs to the core transaction stream and case management workflows, operationalizing alerts for fraud operations, risk management, and compliance teams. The integrated architecture enabled the bank to route surveillance events into investigative workflows inside the Cleartouch processing environment, reducing manual reconciliation between systems.
Governance changes centralized incident handling and reporting under combined Cleartouch and surveillance system processes, aligning security operations with Core Banking transaction controls. The configuration and operational integration were recognized with a Model Bank designation in Security and Risk Management, and the initiative produced a considerable reduction in total fraud losses alongside a 75 percent decrease in time spent monitoring fraud.
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Digital Banking | ERP Services and Operations |
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2024 | 2024 |
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Union Savings Bank - CT AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Union Savings Bank implemented LiveHelpNow Live Chat on its public website. The LiveHelpNow Live Chat instance operates as a Chatbots and Conversational AI front end for the bank, providing a web channel for retail customer service and real-time engagement between online visitors and support staff.
The deployment is implemented as a web-embedded chat widget delivering category-typical capabilities including visitor monitoring, real-time agent-assisted chat, canned response workflows and chat transcript capture, configured to handle customer inquiries on the corporate site. Operational scope is focused on the bank's customer-facing website and the customer support function, with governance and operational ownership positioned within digital channels and customer support teams to manage response scripts, agent availability and escalation workflows. The implementation narrative centers on front-end web deployment and agent-facing conversational workflows rather than back-office system integrations.
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Union Savings Bank - CT Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Union Savings Bank - CT implemented Microsoft 365 to standardize Collaboration across its organization. Public site references indicate Microsoft 365 assets are present on the bank's website, confirming the Microsoft 365 tenant is used in external-facing contexts, and the cloud-first SaaS deployment is sized to support roughly 357 employees across corporate and branch staff.
The Microsoft 365 deployment centers on core Collaboration capabilities, including cloud email, real-time messaging, document co-authoring, and cloud file synchronization and sharing. Configuration activities emphasized tenant-level provisioning, role-based access controls, multifactor authentication and conditional access controls, and the setup of shared intranet content and centralized document libraries to support team workspaces and coordinated workflows.
Operational coverage includes retail banking, operations, and back-office business functions, with Microsoft 365 used for internal communications, document management, and workflow coordination. Governance concentrated on centralized administration, policy-driven data protection and compliance controls appropriate for the banking sector, and the Microsoft 365 tenant is referenced within the bank's public web presence, indicating linkage between external content delivery and the bank's collaboration platform.
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Union Savings Bank - CT CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Union Savings Bank - CT ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2012 | 2012 |
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Union Savings Bank - CT PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Union Savings Bank - CT IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Union Savings Bank - CT CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Union Savings Bank - CT
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Union Savings Bank - CT Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Union Savings Bank - CT IT executives and key decision makers. This section highlights Union Savings Bank - CT's latest recorded technology evaluations, including COCC Digital Banking for Digital Banking on 2024-09-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Union Savings Bank - CT digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Union Savings Bank - CT Technographics
Union Savings Bank - CT is a Banking and Financial Services organization based in United States,
with around 357 employees and annual revenues of $62.0 million.
Union Savings Bank - CT operates a diverse technology stack with applications such as
Fiserv Cleartouch Bank Platform, LiveHelpNow Live Chat and Microsoft 365,
covering areas like Core Banking, Chatbots and Conversational AI and Collaboration.
Union Savings Bank - CT has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, LiveHelpNow and Microsoft.
Union Savings Bank - CT recently adopted applications including
FIS Digital One in 2024, Microsoft 365 in 2021 and Adobe Marketo in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Union Savings Bank - CT’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Union Savings Bank - CT’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Union Savings Bank - CT technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.