United Community
200 East Camperdown Way,
Greenville, 29601, SC,
United States
Greenville, 29601, SC,
United States
1 800-822-2651
Banking and Financial Services
United Community Technographics
United Community Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United Community and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2979 United Community employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United Community has purchased the following applications: Bottomline ePay for Payment Processing in 2019, ADP Workforce Now for Core HR in 2020, Fiserv Premier Bank Platform for Core Banking in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United Community is running and its propensity to invest more and deepen its relationship with Bottomline Technologies , Jack Henry & Associates , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United Community revenues, which have grown to $901.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Community intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United Community Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline ePay | Payment Processing | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, United Community implemented Bottomline ePay for Payment Processing on its website to capture customer initiated payments. The deployment of Bottomline ePay is web hosted and focuses on digital payment capture and hosted checkout workflows exposed through the bank's site. The implementation scope centers on online payment acceptance, transaction capture, and routing into bank payment operations. Operational coverage is concentrated on the bank's digital channel and customer payment touchpoints.
Configuration reflects typical Payment Processing modules including a hosted payment gateway, tokenization for card data, transaction reporting, and reconciliation feeds to support operational settlement and auditability. Bottomline ePay is integrated with the bank's online customer portal and downstream payment operations through payment network routing and reporting feeds, supporting payments operations, treasury, and customer service functions. Governance was structured to centralize payment handling with segregated duties, defined approval workflows, and reconciliation procedures to support operational control.
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2020 | 2020 |
In 2020 United Community implemented ADP Workforce Now as its Core HR application. ADP Workforce Now is visible on United Community's public website, indicating a deployed HRIS instance and employee access touchpoint that supports HR and payroll business functions. The deployment aligns with a cloud delivered SaaS model common to ADP Workforce Now and centralizes HR administration for the banking organization.
The ADP Workforce Now deployment addresses Core HR capabilities including HR administration, payroll processing, benefits administration, time and attendance management, and workforce reporting, using functional terminology consistent with Core HR. Operational scope centers on HR and payroll teams at United Community, providing an enterprise HRIS layer for employee lifecycle management across the organization. Governance for the Core HR implementation follows typical HRIS practices, with role based access controls and administrative segregation of duties to manage workflows and data access.
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Workforce Scheduling | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Premier Bank Platform | Core Banking | ERP Services and Operations | n/a | 2013 | 2013 |
In 2013 United Community Banks, Inc. expanded its deployment of the Fiserv Premier Bank Platform. The bank renewed its account processing relationship and extended a portfolio of integrated Fiserv products across its more than 100 locations in Georgia, North Carolina and Tennessee while continuing to process accounts in house.
Centered on the Fiserv Premier Bank Platform, a Core Banking solution, the implementation covered account processing and a broad set of functional modules. United implemented Business Process Manager for new account and process management, CheckFree RXP for bill payment, Popmoney for person to person payments, Retail Online and Business Online for online banking, Merchant Source Capture for remote check deposits, Director for electronic content management, and business intelligence plus customer and channel management solutions. The bank also added card services and debit card capabilities integrated with online banking and bill payment, along with item processing and remote check capture.
Fiserv supported deployment of EFT Processing for electronic funds transfer and connection to the ACCEL/Exchange Network to provide cardholder ATM and point of sale access. The program emphasized enterprise wide integration across online banking, card processing, bill pay, remote deposit capture and content management while preserving an in house processing model. Premier was positioned as an integrated and scalable community and regional bank platform to meet United's operational needs.
Governance and process changes included workflow automation and standardization using Business Process Manager to centralize new account workflows and process management across retail and business channels. United cited innovation, integration and scalability as the primary decision factors for the expanded relationship and positioned the Fiserv Premier Bank Platform to support ongoing customer satisfaction and operational objectives.
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Digital Banking | ERP Services and Operations |
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2020 | 2021 |
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Digital Banking | ERP Services and Operations |
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2016 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2025 | 2025 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2025 | 2025 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2023 | 2024 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2012 | 2012 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Robotic Process Automation | PaaS |
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2023 | 2024 |
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2000 | 2000 |
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Servers, Storage and Networking | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at United Community
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by United Community Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from United Community IT executives and key decision makers. This section highlights United Community's latest recorded technology evaluations, including Fiserv Premier Bank Platform for Core Banking on 2026-02-03, Alkami for Digital Banking on 2026-01-28, and nCino Bank Operating System for Core Banking on 2025-11-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the United Community digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD United Community Technographics
United Community is a Banking and Financial Services organization based in United States,
with around 2979 employees and annual revenues of $901.0 million.
United Community operates a diverse technology stack with applications such as
Bottomline ePay, ADP Workforce Now and Fiserv Premier Bank Platform,
covering areas like Payment Processing, Core HR and Core Banking.
United Community has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Bottomline Technologies, ADP and Fiserv.
United Community recently adopted applications including
NewgenONE AI and Data Science in 2025, NextgenONE Contextual Content Services in 2025 and Pindrop Pulse in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of United Community’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates United Community’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete United Community technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.