UFG Insurance
118 Second Avenue SE,
Cedar Rapids, 52401, IA,
United States
Cedar Rapids, 52401, IA,
United States
1 319-399-5700
Insurance
UFG Insurance Technographics
UFG Insurance Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by UFG Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 UFG Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that UFG Insurance has purchased the following applications: Duck Creek Claims for Insurance Claims Management in 2021, Telerik Sitefinity CMS for Web Content Management in 2016, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems UFG Insurance is running and its propensity to invest more and deepen its relationship with Duck Creek Technologies , Wolters Kluwer , Progress Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing UFG Insurance revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for UFG Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
UFG Insurance Tech Stack and Enterprise Applications
UFG Insurance ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Claims | Insurance Claims Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 UFG Insurance implemented Duck Creek Claims as its Insurance Claims Management platform to support centralized claims processing and reporting across its claims organization. The deployment was positioned within enterprise claims operations and involved formal collaboration with the Project Management Office and business analysts to define requirements and acceptance criteria.
Duck Creek Claims was configured to support core Insurance Claims Management workflows including claims intake, workflow automation, adjudication orchestration, and reporting and analytics. Business analysts employed Microsoft SQL Server Management Studio to analyze source data and produce data maps that informed configuration, system enhancements, and developer requirements for new code supporting claim processing logic.
Integrations and testing coverage explicitly included data exchanges with Guidewire PolicyCenter and Guidewire BillingCenter, with testing activities pulling data from Guidewire PolicyCenter, Guidewire BillingCenter, and Duck Creek Claims. Cognos reports and dashboards were used to validate data and to run demos with business stakeholders, indicating an integrated reporting layer tied to claims and policy data.
Operational governance for the Duck Creek Claims rollout was managed through the PMO using user stories and formal testing cycles, with application administrators responsible for lifecycle administration including configuration, enhancement, security management, change communication, application licensing, training material development, and regular data quality audits. The implementation narrative emphasizes structured requirements gathering, developer collaboration, testing and demo cycles, and application administration as the primary governance mechanisms.
|
|
|
|
|
Legal Practice Management | ERP Services and Operations |
|
2021 | 2021 |
|
UFG Insurance Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Progress Software | Legacy | Telerik Sitefinity CMS | Web Content Management | Content Management | n/a | 2016 | 2016 |
In 2016, UFG Insurance implemented Telerik Sitefinity CMS for Web Content Management on its corporate public website. The deployment centralized content authoring and publication for the corporate site, positioning Telerik Sitefinity CMS as the primary Web Content Management platform for marketing and communications functions.
The implementation relied on standard Web Content Management capabilities, configured to provide WYSIWYG page authoring, template-driven page construction, content scheduling, media asset management, and form handling. Telerik Sitefinity CMS was used to create and manage page templates and modular content blocks to accelerate campaign page production and maintain consistent site presentation.
Operational ownership rested with marketing and corporate communications teams, which used Telerik Sitefinity CMS to control editorial calendar, approve published content, and coordinate digital content updates across the public site. The rollout emphasized centralized editorial control and role-based publishing, enabling designated authors, editors, and approvers to manage content lifecycles within the Web Content Management environment.
Governance measures included establishing editorial roles, version control and approval workflows, and operational processes for content staging and publication. The implementation of Telerik Sitefinity CMS formalized web content governance and standardized content delivery practices for UFG Insurance on its primary customer-facing site.
|
UFG Insurance CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021 UFG Insurance implemented Hotjar on its corporate website, deploying the Hotjar client-side tracking script to capture user interactions. Hotjar is a Customer Experience application used to collect session recordings, heatmaps, and qualitative feedback to support web experience analysis.
The implementation configured Hotjar modules for session replay, heatmapping, on-page feedback widgets, funnel analysis, and targeted surveys through the Hotjar admin console. Deployment was accomplished by embedding the Hotjar script in site templates and configuring page targeting and sampling rules to scope data capture to priority customer journeys on the site.
Operational ownership was placed within digital experience and web analytics functions, using Hotjar data to inform UX design, digital marketing, and product decisions for UFG Insurance web properties. Data flows originate from client browsers to Hotjar cloud services, and implementation governance included configuring privacy controls and sampling to limit sensitive data capture and align with enterprise privacy requirements.
|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2022 | 2022 |
|
UFG Insurance SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Incentive Compensation Management | SPM |
|
2018 | 2018 |
|
UFG Insurance TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at UFG Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by UFG Insurance Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from UFG Insurance IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the UFG Insurance digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD UFG Insurance Technographics
UFG Insurance is a Insurance organization based in United States,
with around 1100 employees and annual revenues of $1.10 billion.
UFG Insurance operates a diverse technology stack with applications such as
Duck Creek Claims, Telerik Sitefinity CMS and Hotjar,
covering areas like Insurance Claims Management, Web Content Management and Customer Experience.
UFG Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Duck Creek Technologies, Progress Software and Contentsquare.
UFG Insurance recently adopted applications including
FullStory in 2022, Salesforce Sales Cloud in 2022 and Duck Creek Claims in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of UFG Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates UFG Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete UFG Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.