United Rentals
100 First Stamford Place Suite 700,
Stamford, 6902, CT,
United States
Stamford, 6902, CT,
United States
1 203-622-3131
Professional Services
United Rentals Technographics
United Rentals Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United Rentals and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 26300 United Rentals employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United Rentals has purchased the following applications: FIS GETPAID for AR Automation in 2018, Sterling Background Check for BackGround Screening in 2016, LogMeIn BoldChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United Rentals is running and its propensity to invest more and deepen its relationship with FIS Global , Infor , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United Rentals revenues, which have grown to $14.33 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Rentals intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United Rentals Tech Stack and Enterprise Applications
United Rentals ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2018 | 2018 |
In 2018 United Rentals implemented FIS GETPAID. FIS GETPAID was deployed as an AR Automation solution to centralize credit and collections management for accounts receivable and billing operations across an interstate territory.
The deployment emphasized web based credit and collections management capabilities within FIS GETPAID, including customer account administration, structured collections workflows, dispute escalation and a control point for identifying and escalating uncollectible accounts. Operational detail from collections staff shows management and administration of a $12 million customer portfolio and active servicing of construction and industrial customers, utilities, and municipal, state and federal entities.
Operational processes paired FIS GETPAID credit and collections workflows with day to day liaison activities between internal and external customers to balance accurate, timely billing and maximized collection of receipts. Teams supporting the application were also proficient in RentalMan, an ERP platform used by large equipment rental companies, indicating cross functional familiarity between accounts receivable operations and rental ERP processes.
FIS GETPAID was used to increase cash flow and drive operational efficiencies, while collections governance centered on escalation rules and control point ownership for account resolution. The implementation positioned United Rentals accounts receivable and collections teams to standardize customer account management and formalize escalation and dispute handling within an AR Automation framework.
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ERP Financial | ERP |
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2009 | 2009 |
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Expense Management | ERP |
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2009 | 2009 |
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United Rentals HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2016 | 2016 |
United Rentals implemented Sterling Background Check in 2016 as part of an employee data consolidation and recruitment workflow integration initiative. The Sterling Background Check deployment was positioned within the company’s BackGround Screening tooling set and aligned to applicant screening and assessment result workflows tied to recruiting and onboarding processes. This work was executed using Dell Boomi as the primary integration and orchestration layer, with SuccessFactors RCM and SF onboarding as the HR application endpoints and SAP ERP HCM present in the broader HR landscape.
The implementation included custom inbound and outbound integration processes to exchange Job Application, Job Requisition, and Assessment Report data, leveraging SuccessFactors APIs and OData where appropriate. Sterling Background Check was configured to receive candidate and applicant data from SuccessFactors and to return adjudicated background check results into recruiting records. Integration logic used Boomi process shapes such as route, branch and exception, and handled flat file and API payloads including CSV, TSV and XLSX formats via FTP and SFTP operations.
Integrations explicitly tied Sterling Background Check to SuccessFactors RCM, SF onboarding, People Answers assessment services, SAP ERP HCM interfaces and ancillary systems including Microsoft Dynamics and SAP PI. The technical architecture involved SOAP and REST web service connectors, JMS and JDBC endpoints for asynchronous messaging and database interaction, and file based exchanges for bulk transfer. Operational coverage centered on talent acquisition, assessment result orchestration and onboarding handoffs, impacting recruiting and HR operations teams.
Program governance emphasized integration requirements and data mapping documentation, end to end validation with People Answers and Sterling BGC teams, and cut over activities followed by hyper care. Testing and validation used SOAP UI test suites, and Boomi administration included connector configuration and extension components to support the Sterling Background Check data flows. The narrative reflects a systems integration focused implementation of Sterling Background Check within United Rentals BackGround Screening processes in 2016.
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Core HR | HCM |
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2012 | 2012 |
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Digital Adoption | HCM |
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2019 | 2019 |
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Employee Experience | HCM |
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2019 | 2019 |
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Recruiting Chatbot | HCM |
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2022 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2013 | 2013 |
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Workforce Management | HCM |
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2013 | 2013 |
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United Rentals AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoTo (formerly LogMeIn) | Legacy | LogMeIn BoldChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 United Rentals deployed LogMeIn BoldChat on its public website to provide Chatbots and Conversational AI capabilities for customer facing interactions. LogMeIn BoldChat is embedded in the site to enable real time messaging, automated conversational flows, and live agent handoff. The implementation captures chat transcripts, session context, and canned response libraries consistent with web chat installations.
Operational coverage centers on customer service and sales support channels, with agent queues and routing rules configured to channel inbound web conversations into established workflows. Governance for the LogMeIn BoldChat deployment included defined agent usage policies, transcript retention procedures, and phased rollout across site pages to control exposure and training. Configuration emphasized conversational scripting, escalation paths, and monitoring instrumentation to align the Chatbots and Conversational AI deployment with existing service operations.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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United Rentals Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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United Rentals Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2020 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2021 | 2021 |
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United Rentals eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Information Management | eCommerce |
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2018 | 2018 |
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United Rentals SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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United Rentals CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2025 | 2025 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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United Rentals ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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United Rentals SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2021 | 2021 |
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United Rentals TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2018 | 2018 |
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United Rentals PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2019 | 2020 |
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Apps Development | PaaS |
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2017 | 2017 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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United Rentals IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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United Rentals CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at United Rentals
| First Name | Last Name | Title | Function | Department | Phone | |
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Director, Human Resources Field Operations | Director | HR | |
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Director, Compensation & Benefits | Director | HR | |
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Director HRIS | Director | HR | |
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Director, Talent Management | Director | HR | |
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VP Operations Finance | VP | Finance | |
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CIO | CXO | IT | |
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Director, Finance | Director | Finance | |
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VP, Financial Planning & Analysis | VP | Finance | |
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Region Finance Director | Director | Finance | |
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Senior Manager, Corporate Accounting | Manager | Finance | |
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Executive Vice President and Chief Operating Officer | CXO | Finance | |
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Director, Financial Planning and Analysis | Director | Finance | |
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Senior Strategic Sourcing Manager | Manager | Procurement | |
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Executive Vice President and Chief Financial Officer | CXO | Finance | |
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Senior Vice President Operations | VP | Operations | |
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Director, Human Resources | Director | HR | |
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HR Director | Director | HR | |
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Senior Payroll Manager | Manager | HR | |
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Director Of Credit/Billing | Director | Finance | |
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Credit Manager | Manager | Finance | |
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Director, Human Resources | Director | HR | |
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Human Resources Director | Director | HR | |
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HR Director | Director | HR | |
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Senior Recruitment Manager | Manager | HR | |
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Director, Human Resources-Corporate Operations | Director | HR | |
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Senior Sales Operations Analyst | Manager | Sales | |
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Vice President, Sales Operations | VP | Sales | |
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Sr Sales Operations Manager | Manager | Sales | |
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Chief Administrative Officer | CXO | Finance | |
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Recruitment Manager | Manager | HR | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Chief Technology Officer | CXO | IT | |
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Manager IT Infrastructure | Manager | IT | |
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Apps Being Evaluated by United Rentals Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from United Rentals IT executives and key decision makers. This section highlights United Rentals's latest recorded technology evaluations, including Tricentis Tosca for Test Automation Platform on 2026-01-21, Acquia Cloud for Web Content Management on 2025-07-24, and SoundHound Houndify AI Platform for Cognitive Computing on 2025-02-25. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the United Rentals digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-01-21 | United Rentals | Evaluated | Tricentis | Tricentis Tosca | Test Automation Platform | PaaS |
| 2025-07-24 | United Rentals | Evaluated | Acquia | Acquia Cloud | Web Content Management | Content Management |
| 2025-02-25 | United Rentals | Evaluated | SoundHound Inc. | SoundHound Houndify AI Platform | Cognitive Computing | AI-Powered Application |
FAQ - APPS RUN THE WORLD United Rentals Technographics
United Rentals is a Professional Services organization based in United States,
with around 26300 employees and annual revenues of $14.33 billion.
United Rentals operates a diverse technology stack with applications such as
FIS GETPAID, Sterling Background Check and LogMeIn BoldChat,
covering areas like AR Automation, BackGround Screening and Chatbots and Conversational AI.
United Rentals has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Sterling Talent Solutions and GoTo (formerly LogMeIn).
United Rentals recently adopted applications including
Talkdesk Customer Experience Automation (CXA) in 2025, Paradox Olivia Chatbot in 2022 and Salesforce Chat (formerly Salesforce Live Agent) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of United Rentals’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates United Rentals’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete United Rentals technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.