Upmc
200 Lothrop St.,
Pittsburgh, 15213-2582, PA,
United States
Pittsburgh, 15213-2582, PA,
United States
1 412-647-8762
Healthcare
Upmc Technographics
Upmc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Upmc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100000 Upmc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Upmc has purchased the following applications: Paymentus Payveris for Payment Processing in 2021, Avature CRM for Candidate Relationship Management in 2013, EPIC EHR for Electronic Health Record in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Upmc is running and its propensity to invest more and deepen its relationship with Paymentus , Avature , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Upmc revenues, which have grown to $26.00 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Upmc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Upmc Tech Stack and Enterprise Applications
Upmc ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Paymentus | Legacy | Paymentus Payveris | Payment Processing | ERP | n/a | 2021 | 2021 |
In 2021 UPMC deployed Paymentus Payveris on its public website to provide Payment Processing for patient billing and online payments. The initial deployment focused on embedding customer-facing payment flows and secure payment capture within web-based bill presentment pages.
Paymentus Payveris was configured to deliver hosted payment pages and a web payment gateway, supporting card and ACH acceptance, tokenization for stored payment methods, and automated confirmation and receipt workflows. The implementation concentrated on online bill presentment, payment authorization, and capture workflows consistent with Payment Processing functional modules.
Operational scope emphasizes patient collections and revenue cycle access originating from the UPMC website, with the solution embedded in site checkout and payment flows. Governance centered on centralized control of payment pages and transaction routing to Paymentus Payveris, with operational ownership by patient financial services and billing teams across UPMC sites.
|
Upmc HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avature | Legacy | Avature CRM | Candidate Relationship Management | HCM | n/a | 2013 | 2013 |
In 2013, UPMC implemented Avature CRM for Candidate Relationship Management to centralize the clinical student educational experience request process for the Office of Advanced Practice Providers. The Avature CRM deployment served as an applicant tracking and onboarding platform and was used to manage onboarding and vetting for over 2,500 students in calendar year 2019. Operational scope included coordination of job shadow and externship opportunities across the UPMC system, fielding requests, processing applications, conducting interviews, assigning participants to sites, and coordinating communications among participating parties.
Configuration emphasized applicant tracking workflows, onboarding and vetting pipelines, and communications orchestration with university partners. UPMC used Avature applicant tracking software to source a diverse pipeline of candidates and to support recruitment workflows intended to reduce time to fill open positions. The program included design and implementation of training, strategies and communications plans, creation of educational and training materials, and management of web pages to improve candidate and university stakeholder experience.
Integrations and operational coverage focused on bringing newly acquired facilities and hospital systems into shared candidate intake, scheduling, and site assignment workflows, enabling cross-site coordination between recruitment, clinical education administration, and site operations. Regular reporting was executed in Avature and Excel to track customers, collect operational data, and calculate ROI as part of ongoing program evaluation.
Governance and process work included assisting management in establishing policies and procedures, new program development, in-service training, and evaluation of employee performance to improve customer satisfaction. Avature CRM functioned as the institutional Candidate Relationship Management platform linking recruitment, clinical education administration, and operational site assignment processes within UPMC.
|
|
|
|
|
Core HR | HCM |
|
2018 | 2019 |
|
|
|
|
|
Employee Experience | HCM |
|
2019 | 2019 |
|
|
|
|
|
HR Compliance | HCM |
|
2017 | 2017 |
|
|
|
|
|
Learning and Development | HCM |
|
2023 | 2023 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2010 | 2010 |
|
|
|
|
|
Workforce Management | HCM |
|
2012 | 2012 |
|
|
|
|
|
Workforce Management | HCM |
|
2017 | 2018 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2015 | 2015 |
|
Upmc ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epic Systems | Legacy | EPIC EHR | Electronic Health Record | ERP Services and Operations | n/a | 2023 | 2026 |
In 2023, UPMC initiated an enterprise program to consolidate clinical data into a single EPIC EHR provided by Epic Systems. UPMC will transfer six million patient medical records to a single Epic EHR by mid-2026 to drive health data interoperability and improve access to patient data across the UPMC enterprise.
The deployment emphasizes core Electronic Health Record capabilities, including unified patient records, clinical documentation, and interoperability orchestration to support longitudinal patient views and care coordination. Configuration work centers on data normalization, record deduplication, and role based access controls aligned with enterprise security policies.
The single Epic EHR is being provisioned across UPMC hospitals and ambulatory sites, aligning clinical and administrative workflows under a common platform. Integration effort focuses on enabling existing clinical workflows and health data exchange interfaces so that patient data flows across sites and care settings.
Rollout is staged toward a mid-2026 completion date with centralized data stewardship and standardization to support the interoperability objective. Governance changes shift operational ownership toward enterprise level record management and standardized clinical data models to improve consistent access to patient data.
|
|
|
|
|
Electronic Health Record | ERP Services and Operations |
|
2019 | 2020 |
|
|
|
|
|
Electronic Health Record | ERP Services and Operations |
|
2019 | 2020 |
|
|
|
|
|
Electronic Health Record | ERP Services and Operations |
|
2022 | 2023 |
|
|
|
|
|
Electronic Health Record | ERP Services and Operations |
|
2022 | 2023 |
|
|
|
|
|
Electronic Health Record | ERP Services and Operations |
|
2010 | 2011 |
|
|
|
|
|
Laboratory Management | ERP Services and Operations |
|
2009 | 2009 |
|
|
|
|
|
Legal Practice Management | ERP Services and Operations |
|
2015 | 2015 |
|
|
|
|
|
Patient Management | ERP Services and Operations |
|
2018 | 2018 |
|
Upmc AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2021 | 2021 |
|
Upmc Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2016 | 2018 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2014 | 2014 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2019 | 2020 |
|
Upmc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Upmc Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Web Content Management | Content Management |
|
2016 | 2016 |
|
Upmc SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Inventory Management | SCM |
|
2011 | 2011 |
|
Upmc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Engagement | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Data Management Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Tag Management | CRM |
|
2021 | 2021 |
|
Upmc ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2012 | 2012 |
|
|
|
|
|
IT Service Management | ITSM |
|
2012 | 2012 |
|
Upmc SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Sales Performance Management | SPM |
|
2020 | 2020 |
|
Upmc TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Payment Integrity | TRM |
|
2024 | 2024 |
|
Upmc PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Robotic Process Automation | PaaS |
|
2024 | 2024 |
|
|
|
|
|
Transactional Email | PaaS |
|
2021 | 2021 |
|
Upmc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2011 | 2011 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2011 | 2011 |
|
|
|
|
|
Data Warehouse Appliance | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Database Management | IaaS |
|
2006 | 2008 |
|
|
|
|
|
Network Management and Monitoring | IaaS |
|
2012 | 2012 |
|
|
|
|
|
SD-WAN | IaaS |
|
2017 | 2017 |
|
Upmc CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Endpoint Detection and Response (EDR), Network Management and Monitoring | CyberSecurity |
|
2012 | 2012 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at Upmc
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Director, Marketing Intelligence | Director | Marketing | |
|
|
|
Director, Enterprise Business Services | Director | Finance | |
|
|
|
Director of Decision Support and Data Analytics | Director | IT | |
|
|
|
Director, Human Resources | Director | HR | |
|
|
|
Vice President, Compensation & Payroll | VP | HR | |
|
|
|
Chief Financial Officer | CXO | Finance | |
|
|
|
Chief Human Resources Officer | CXO | HR | |
|
|
|
VP HR | VP | HR | |
|
|
|
CHRO | CXO | HR | |
|
|
|
Vice President of Human Resources | VP | HR | |
|
|
|
System Vice President, Talent Acquisition and Employee Relations | VP | HR | |
|
|
|
Senior Vice President and Chief Information Officer | CXO | IT | |
|
|
|
Vice President Information Technology | VP | IT | |
|
|
|
Vice President of Human Resources | VP | HR | |
|
|
|
Manager of Contract Administration | Manager | Finance | |
|
|
|
VP, Learning & Development/HR Compliance | VP | Legal | |
|
|
|
Senior Vice President, Information Technology Division , Chief Technology Officer | CXO | IT | |
|
|
|
Director, IT Operations - Office of the CIO | Director | IT | |
|
|
|
Vice President and CIO, Information Services Division | VP | IT | |
|
|
|
Chief Legal Officer | CXO | Legal | |
|
|
|
Director - Payor Contract Services - Decision Support System | Director | IT | |
|
|
|
Chief Audit and Compliance Officer | CXO | Risk | |
|
|
|
Senior Vice President, Chief Information Officer | CXO | IT | |
|
|
|
Executive Vice President, Chief Strategic and Transformation Officer | CXO | Finance | |
|
|
|
Senior Director, Network Engineering and Operations | Director | R&D | |
|
|
|
Senior Director, Information Technology | Director | IT | |
|
|
|
Salesforce Administrator (volunteer) | Manager | Marketing | |
|
Apps Being Evaluated by Upmc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Upmc IT executives and key decision makers. This section highlights Upmc's latest recorded technology evaluations, including Cognizant TriZetto Facets for Core Admin Processing System on 2026-03-26, Traumasoft EMS for Healthcare ERP on 2026-02-26, and PointClickCare EHR for Electronic Health Record on 2026-02-18. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Upmc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-26 | Upmc | Evaluated | Cognizant | Cognizant TriZetto Facets | Core Admin Processing System | ERP Services and Operations |
| 2026-02-26 | Upmc | Evaluated | Traumasoft | Traumasoft EMS | Healthcare ERP | ERP Services and Operations |
| 2026-02-18 | Upmc | Evaluated | PointClickCare | PointClickCare EHR | Electronic Health Record | ERP Services and Operations |
| 2025-11-10 | Upmc | Evaluated |
|
|
Supplier Relationship Management | Procurement |
| 2025-10-20 | Upmc | Evaluated |
|
|
Analytics and BI | Analytics and BI |
| 2025-09-06 | Upmc | Evaluated |
|
|
Treasury Management | TRM |
| 2025-07-27 | Upmc | Evaluated |
|
|
Electronic Health Record | ERP Services and Operations |
| 2025-07-16 | Upmc | Evaluated |
|
|
Customer Experience | CRM |
| 2025-03-19 | Upmc | Evaluated |
|
|
Medical Care Management | ERP Services and Operations |
| 2025-02-19 | Upmc | Evaluated |
|
|
Electronic Health Record | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Upmc Technographics
Upmc is a Healthcare organization based in United States,
with around 100000 employees and annual revenues of $26.00 billion.
Upmc operates a diverse technology stack with applications such as
Paymentus Payveris, Avature CRM and EPIC EHR,
covering areas like Payment Processing, Candidate Relationship Management and Electronic Health Record.
Upmc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Paymentus, Avature and Epic Systems.
Upmc recently adopted applications including
Rialtic Payment Integrity in 2024, SS&C Blue Prism in 2024 and Cezanne HR Learning Management System in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Upmc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Upmc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Upmc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.