US Legal Support
16825 Northchase Drive, Suite 900,
Houston, 77060, TX,
United States
Houston, 77060, TX,
United States
1 713-653-7100
Professional Services
US Legal Support Technographics
US Legal Support Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by US Legal Support and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 US Legal Support employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that US Legal Support has purchased the following applications: FIS GETPAID for AR Automation in 2016, LiveChat for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems US Legal Support is running and its propensity to invest more and deepen its relationship with FIS Global , LiveChat, Inc. , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing US Legal Support revenues, which have grown to $160.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for US Legal Support intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
US Legal Support Tech Stack and Enterprise Applications
US Legal Support ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2016 | 2016 |
In 2016 US Legal Support implemented FIS GETPAID as its AR Automation platform to centralize collections and billing workflows across National and Corporate billing accounts. The deployment focused on accounts receivable and collections functions, positioning FIS GETPAID to manage past due processes and statement generation for the organization.
Configuration work centered on LEDES uploading for legal billing, and on documenting past due accounts receivable that were over 30 days through a combined GETPAID and JDE transaction record process. The implementation produced open invoice statements and included an automated step to extract invoices and attach them to each statement, standardizing statement content and invoice linkage within FIS GETPAID.
Operational integration tied FIS GETPAID to JD Edwards for transaction documentation and leveraged the LEDES billing format for external invoice exchange. Collections and billing teams used the system to follow up with billing contacts, and the process included multi‑channel invoice delivery workflows sending statements by certified mail, by email, or both to accounts.
Governance and process changes emphasized centralized billing account management, documented procedures for handling AR over 30 days past due, and a repeatable statement and attachment workflow within FIS GETPAID. The narrative describes US Legal Support FIS GETPAID AR Automation implementation, its role connecting billing formats, ERP documentation, and accounts receivable operational routines.
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US Legal Support AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 US Legal Support implemented LiveChat as a primary client communication channel, deploying the LiveChat application to support frontline case management and regional training teams. The deployment falls under the Chatbots and Conversational AI category and was provisioned to support case intake, client inquiries, and real-time support for a Southeast region operation that manages 62 law firms from the Houston, TX hub.
Configuration focused on real-time chat workflows, canned responses and scripted routing to case managers and trainers, with persistent transcript logging to feed case status monitoring. LiveChat was used to capture client requests that align with legal operational tasks, including preparation and issuance of subpoenas and coordination of record retrieval, enabling chat-driven intake to enter existing case handling procedures.
Operational coverage included the case management group, training and quality teams, and staff responsible for national insurance accounts such as GEICO, Farmers, NARS, Amtrust and Fred Loya, reflecting cross functional use across legal intake, records retrieval and client support. Governance changes accompanied the rollout, with new training manuals created and enhanced for the Southeast region, structured coaching and monitoring of agent performance, and formalized processes to ensure departmental compliance and confidentiality of customer information.
Reported process work emphasized error reduction and time delay elimination, with LiveChat incorporated into quality checking, client inquiry handling and case status organization workflows. The implementation positioned LiveChat to support ongoing training, quality assurance and procedural consistency across US Legal Support, within the Chatbots and Conversational AI application context.
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US Legal Support Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, US Legal Support implemented Cisco Webex Meetings for Audio Video and Web Conferencing. Cisco Webex Meetings is embedded on the US Legal Support public website to provide client-facing meeting joins and to create a standardized virtual entry point for remote engagements. The rollout targeted legal services, client intake, and operations teams to support remote consultations and internal collaboration across the firm.
The implementation leverages core Audio Video and Web Conferencing capabilities, including scheduled meetings, real-time video and audio, screen sharing, session recording, host controls and attendee management, with browser-based join flows exposed through the website. Operational governance emphasized administrative controls and meeting policies to align conferencing use with client confidentiality requirements, and the technical design integrated web entry points with internal scheduling and calendar workflows to streamline session provisioning and consistent host configuration across departments.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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US Legal Support CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2013 | 2013 |
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Customer Support | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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US Legal Support ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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US Legal Support PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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US Legal Support IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Backup as a Service (BaaS) | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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US Legal Support CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at US Legal Support
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Accounts Receivable | Director | Finance | |
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Accounts Receivable Manager | Manager | Finance | |
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Corporate Controller | Director | Finance | |
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Customer Service Manager | Manager | Customer Service | |
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Client Support Manager | Manager | Customer Service | |
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Client Support Manager | Manager | Customer Service | |
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Director of Client Relations | Director | Customer Service | |
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Apps Being Evaluated by US Legal Support Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from US Legal Support IT executives and key decision makers. This section highlights US Legal Support's latest recorded technology evaluations, including Salesforce Experience Cloud for Customer Engagement, Customer Experience on 2025-01-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the US Legal Support digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-01-31 | US Legal Support | Evaluated | Salesforce | Salesforce Experience Cloud | Customer Engagement, Customer Experience | CRM |
FAQ - APPS RUN THE WORLD US Legal Support Technographics
US Legal Support is a Professional Services organization based in United States,
with around 1200 employees and annual revenues of $160.0 million.
US Legal Support operates a diverse technology stack with applications such as
FIS GETPAID, LiveChat and Cisco Webex Meetings,
covering areas like AR Automation, Chatbots and Conversational AI and Audio Video and Web Conferencing.
US Legal Support has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, LiveChat, Inc. and Cisco Systems.
US Legal Support recently adopted applications including
Zoominfo Platform in 2022, Lucky Orange in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of US Legal Support’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates US Legal Support’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete US Legal Support technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.