Muncheberg, 15374,
Germany
innerwise Institute Technographics
innerwise Institute Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by innerwise Institute and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 innerwise Institute employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that innerwise Institute has purchased the following applications: Slack Connect for Collaboration in 2023, Joomla 3.9 for Web Content Management in 2014, Help Scout for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems innerwise Institute is running and its propensity to invest more and deepen its relationship with Salesforce , Joomla , Help Scout or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing innerwise Institute revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for innerwise Institute intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
innerwise Institute Tech Stack and Enterprise Applications
innerwise Institute Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Slack Connect | Collaboration | Collaboration | n/a | 2023 | 2023 |
In 2023, innerwise Institute deployed Slack Connect from Salesforce as a Collaboration application. The small healthcare organization provisioned a cloud-hosted Slack Connect workspace and exposes Slack functionality on its website to enable external engagement and client messaging.
The implementation centers on channel-based external collaboration, multi-party messaging, file sharing, and guest user management, reflecting standard Collaboration capabilities. Workspace configuration emphasized role-based access controls, channel provisioning, and administrative controls scaled to a 10 person organization.
Slack Connect is used organization-wide to support internal team communication and client facing interactions initiated via the website, covering clinical support and administrative functions. Governance follows a centralized workspace administrator model for channel governance and external partner approvals, with a lightweight rollout and provisioning approach matched to the company size.
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innerwise Institute Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Joomla | Legacy | Joomla 3.9 | Web Content Management | Content Management | n/a | 2014 | 2014 |
In 2014, innerwise Institute implemented Joomla 3.9 for its public website. The deployment used Joomla 3.9 as the Web Content Management platform to centralize content authoring, templating and publishing of patient-facing information for the Germany-based healthcare organization.
The implementation emphasized core Web Content Management capabilities, including article-based content management, template theming, extension management and role-based access control to support editorial and administrative separation of duties. Operational responsibility appears sized for a small organization, with a compact team managing site updates, user accounts and configuration via the Joomla administration interface, supporting marketing and patient information business functions. Governance relied on Joomla 3.9 native user groups and ACL to enforce publishing workflows and content approvals, while extension management and template overrides provided customization without altering core code.
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innerwise Institute CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Help Scout | Legacy | Help Scout | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022, innerwise Institute deployed Help Scout to manage Customer Support interactions served directly through its website. innerwise Institute implemented Help Scout as the primary web-facing support channel for a 10-employee healthcare organization headquartered in Germany, centralizing inbound inquiries from site visitors into a single SaaS platform.
The Help Scout deployment uses an embedded web support beacon and a cloud-hosted conversations inbox to capture email and on-site messages, coupled with a lightweight knowledge base to surface self-service content. Configuration focuses on shared inbox ownership and a simple tag and workflow taxonomy to route requests to customer-facing staff, with customer profiles and conversation history used to maintain context across interactions. Governance emphasizes inbox triage rules and agent assignment practices to formalize support handling and preserve continuity in small team operations, aligning Help Scout Customer Support with customer service and account management workflows.
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Marketing Automation | CRM |
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2022 | 2022 |
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innerwise Institute IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at innerwise Institute
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by innerwise Institute Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-05 | innerwise Institute | Evaluated | SAP | SAP S/4 HANA | ERP Financial | ERP |