VCA
12401 W Olympic Blvd,
Los Angeles, 90064-1022, CA,
United States
Los Angeles, 90064-1022, CA,
United States
1 310-571-6500
Retail
VCA Technographics
VCA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by VCA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25000 VCA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that VCA has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2017, DocuSign eSignature for Digital Signing in 2021, Salesforce Sales Cloud for Sales Automation, CRM, Sales Engagement in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems VCA is running and its propensity to invest more and deepen its relationship with Adobe Systems , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing VCA revenues, which have grown to $2.97 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for VCA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
VCA Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, VCA implemented Adobe Connect, deploying Adobe Connect for Audio Video and Web Conferencing on their public website to support live and on-demand web sessions. The deployment emphasized embedding meeting rooms and webinar entry points within the web experience, enabling content sharing, synchronized media playback, participant controls, and registration workflows. This configuration positioned Adobe Connect to serve customer engagement and employee training use cases in VCA's retail services environment.
Configuration work included creation of standardized virtual room templates, role-based host and participant permissions, and scheduling and registration modules consistent with Audio Video and Web Conferencing platforms. Operational coverage was centered on customer-facing teams and training administrators who provision sessions through the corporate website, while governance focused on session moderation, access controls, and standardized recording and registration processes.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, VCA implemented DocuSign eSignature as a Digital Signing solution on its public website. The deployment embeds DocuSign eSignature into web-based customer flows to capture electronic signatures for forms and agreements, establishing an online signature capture layer for customer-facing interactions. This positions VCA DocuSign eSignature Digital Signing as the primary mechanism for website-based document execution.
The implementation aligns with common Digital Signing functional modules including embedded signing sessions, envelope lifecycle management, and audit trail capabilities consistent with DocuSign eSignature. Operational coverage is focused on web forms and customer consent workflows rather than internal ERP or HR processes, concentrating on online document execution and verification. Governance considerations typically include signature authentication levels, auditability of signed documents, and retention policies to support compliance for website-driven agreements.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Sales Cloud | Sales Automation, CRM, Sales Engagement | CRM | n/a | 2021 | 2021 |
In 2021, VCA implemented Salesforce Sales Cloud to centralize Sales Automation,CRM,Sales Engagement within its commercial organization. Using Salesforce Sales Cloud on their website, the company established a front end for direct lead capture and customer interaction that feeds CRM records into the system.
The implementation configured core Salesforce Sales Cloud capabilities including lead and opportunity management, account and contact data modeling, pipeline management and forecasting. It also implemented workflow automation, reporting and dashboards, and sales engagement features such as activity tracking and templated communications to support consistent sales motions.
Architecturally the deployment surfaces CRM records through the corporate website for web-based lead capture and customer forms, synchronizing those records into the Salesforce Sales Cloud data model. Operational scope spans VCA's sales organization and revenue operations within the 25,000 employee retail company, consolidating pipeline visibility and activity capture across field and inside selling teams.
Governance centered on centralized CRM administration, standardized opportunity stages and record ownership rules, plus configuration of automated workflows to enforce sales process steps and data quality. Rollout focused on the website integration layer and in-system configuration to align Sales Automation,CRM,Sales Engagement with existing commercial workflows.
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2021 | 2021 |
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Project Portfolio Management | PPM |
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2022 | 2022 |
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Project Portfolio Management | PPM |
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2017 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Container Service | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at VCA
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by VCA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from VCA IT executives and key decision makers. This section highlights VCA's latest recorded technology evaluations, including SAP Concur Expense for Expense Management on 2025-07-29 and See Tickets for Reservation and Booking Management on 2025-07-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the VCA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD VCA Technographics
VCA is a Retail organization based in United States,
with around 25000 employees and annual revenues of $2.97 billion.
VCA operates a diverse technology stack with applications such as
Adobe Connect, DocuSign eSignature and Salesforce Sales Cloud,
covering areas like Audio Video and Web Conferencing, Digital Signing and Sales Automation, CRM, Sales Engagement.
VCA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Adobe Systems, DocuSign and Salesforce.
VCA recently adopted applications including
Slack Connect in 2022, Citrix Wrike in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of VCA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates VCA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete VCA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.