About the Customer
Vibrant serves the entire Quad City community. Membership is open to anyone who lives or works within 50 miles of any Vibrant branch. Located along the beautiful Mississippi River bordered by Iowa and Illinois, the Quad Cities is home to one of the oldest member-owned financials in the area.
Scope and Challenges
Vibrant selected DNA to gain the advantages of an open, member-centered, core platform built on contemporary technology. The new platform enables Vibrant to deliver differentiated products and services and helps to create a distinct experience for its 41,000 members.
Outcome and Implications
The new platform enables Vibrant to deliver differentiated products and services and helps to create a distinct experience for its 41,000 members. A high-performing credit union with a unique vision of redefining what a credit union can be, Vibrant recently began transforming itself - from changing its brand to reflect the lively enthusiasm the credit union has for serving members' financial needs to overhauling its technology to offer a truly distinct and vibrant member experience. The implementation of DNA from Fiserv is an important step to help enable the technology capabilities needed to deliver on its vision.
“I can’t speak highly enough about the Fiserv team, their partnership and their level of commitment during our implementation of DNA. They proved they care as much about our business as we do, and that made the entire process a model conversion. With DNA, we’ve gained agility and flexibility, and can customize the platform in minutes compared to weeks or months with our old system."-said Matt McCombs, President, and CEO at Vibrant Credit Union.
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