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Vibrant Credit Union
Location
6600 44th Ave,
Moline, 61265, IL,
United States
Website
https://www.vibrantcreditunion.org/
Phone
1 800-323-5109
Artw industry
Banking and Financial Services
Employee
Revenue

Vibrant Credit Union Technographics

Vibrant Credit Union Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Vibrant Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 Vibrant Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Vibrant Credit Union has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2021, New Relic APM for Application Performance Management in 2015, Sharpen Empower for Call Center in 2018 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Vibrant Credit Union is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Microsoft , Rackspace Technology or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Vibrant Credit Union revenues, which have grown to $29.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vibrant Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Vibrant Credit Union Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Amazon Web Services (AWS) Legacy Amazon EC2 Application Hosting and Computing Services IaaS n/a 2021 2021
Application Hosting and Computing Services IaaS 2018 2018
Application Hosting and Computing Services IaaS 2020 2020
Content Delivery Network IaaS 2021 2021
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2015 2015
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Sharpen Legacy Sharpen Empower Call Center CRM n/a 2018 2018 In 2018, Vibrant Credit Union implemented Sharpen Empower as its Call Center platform, centralizing phone and video contact handling to support member service across its branch network. The deployment targeted omnichannel contact operations and was positioned to streamline inbound routing and agent handling across both phone and video channels. Configuration work focused on standard Call Center capabilities, including omnichannel routing, automatic call distribution, agent desktop configuration, and analytics for queue and service monitoring. The Sharpen Empower implementation emphasized unified handling of voice and video interactions and included workforce management style scheduling and reporting capabilities to align agent availability with demand. Operational coverage extended across the credit union contact center and branch-facing service teams, consolidating phone and video queues so agents handled both modalities. The rollout supported the organization as it doubled branch count from eight to 16 while keeping contact handling centralized. Governance changes included headcount rationalization and workflow centralization tied to the platform configuration, with full-time employee counts moving from 25 to 13. Outcomes reported after the Sharpen Empower deployment included an average wait time of one minute across phone and video channels, and an annual labor savings of $840,000.
CRM CRM 2016 2016
Customer Experience CRM 2020 2020
Digital Advertising Platform CRM 2020 2020
Marketing Analytics CRM 2020 2020
Marketing Analytics CRM 2015 2015
Marketing Automation CRM 2021 2021
Marketing Automation CRM 2021 2021
Tag Management CRM 2019 2019
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2015 2015
ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Core Banking ERP Services and Operations 2018 2018
Loan Management ERP Services and Operations 2021 2021
EPM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
EPM EPM 2015 2016
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Secure Email Gateways (SEGs) CyberSecurity 2021 2021
Content Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Web Content Management Content Management 2021 2021
IT Decision Makers and Key Stakeholders at Vibrant Credit Union
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Vibrant Credit Union Executives
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Vibrant Credit Union Technographics

Vibrant Credit Union is a Banking and Financial Services organization based in United States, with around 220 employees and annual revenues of $29.0 million.

Vibrant Credit Union operates a diverse technology stack with applications such as Amazon EC2, New Relic APM and Sharpen Empower, covering areas like Application Hosting and Computing Services, Application Performance Management and Call Center.

Vibrant Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Amazon Web Services (AWS), New Relic and Sharpen.

Vibrant Credit Union recently adopted applications including Amazon EC2 in 2021, Amazon CloudFront in 2021 and Acquia Campaign Studio (ex Mautic) in 2021, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Vibrant Credit Union’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Vibrant Credit Union’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Vibrant Credit Union technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.