Vidyo
Vidyo Technographics
Vidyo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vidyo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 Vidyo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vidyo has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, TeamSupport SnapEngage for Chatbots and Conversational AI in 2015, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vidyo is running and its propensity to invest more and deepen its relationship with Oracle , TeamSupport , LiveChat, Inc. or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vidyo revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vidyo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vidyo Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Vidyo implemented Oracle NetSuite ERP as its primary ERP Financial solution. The deployment moved core financial management to Oracle NetSuite ERP, positioning a cloud-native, SaaS architecture to centralize accounting and finance for a 300-employee media company.
The implementation focused on standard ERP Financial capabilities, including configuration of the general ledger, accounts payable, accounts receivable, billing and invoicing, fixed asset tracking, and financial reporting workflows. Configurations emphasized a standardized chart of accounts, automated billing schedules and period-close orchestration, with role-based access controls to enforce financial segregation of duties.
Operational scope covered finance, accounting and revenue operations, with rollout governance centered on process documentation, formal change control for chart of accounts and accounting rules, and staged user enablement for finance teams. Vidyo Oracle NetSuite ERP ERP Financial supported consolidation of transactional finance workflows and enterprise reporting processes, while governance practices were established to maintain accounting controls and auditability.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Vidyo deployed TeamSupport SnapEngage on its website. TeamSupport SnapEngage is a Chatbots and Conversational AI application embedded in Vidyo's public web properties to provide conversational engagement with visitors and prospective customers.
The implementation concentrated on customer-facing engagement across the Vidyo website, enabling automated conversation flows and real-time human agent handoffs for support intake and lead capture. Configuration centered on the embedded chat widget, proactive messaging, and routing logic to direct conversations to appropriate internal queues.
Functional capabilities implemented included conversational bot flows, proactive triggers, live chat transfer to agents, and transcript capture for internal review, leveraging TeamSupport SnapEngage to manage visitor interactions. These capabilities support customer service and sales enablement workflows by instrumenting website conversations and storing session text for follow up.
Operational ownership was positioned within support and customer experience functions, with workflow rules governing escalation to human agents and transcript retention for case handling. Governance emphasized web channel management and conversational workflow configuration, keeping the application focused on website-driven customer engagement rather than backend system transformation.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Vidyo implemented Adobe Connect for Audio Video and Web Conferencing on its corporate website. The deployment uses Adobe Connect to embed browser-based meeting rooms and webinar sessions directly into site pages, enabling external participants to join without separate client installs. This configuration positions Adobe Connect as the customer-facing virtual meeting layer on Vidyo's public web properties.
Deployed functional capabilities include meeting and webinar rooms, screen and content sharing, participant management, and session recording and playback aligned with Adobe Connect feature sets. Operational control is handled through Adobe Connect administration, with web content owners and event coordinators responsible for room provisioning, access settings, and session scheduling to support customer engagement workflows.
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2023 | 2023 |
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Account Based Marketing, Sales Engagement | CRM |
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2015 | 2015 |
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Customer Data Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Vidyo
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Vidyo Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vidyo IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vidyo digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Vidyo Technographics
Vidyo is a Media organization based in United States,
with around 300 employees and annual revenues of $60.0 million.
Vidyo operates a diverse technology stack with applications such as
Oracle NetSuite ERP, TeamSupport SnapEngage and Adobe Connect,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Vidyo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, TeamSupport and Adobe Systems.
Vidyo recently adopted applications including
Zoominfo Platform in 2023, Hushly ABM Campaign Pages in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vidyo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vidyo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vidyo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.