Vienna House
Dresdner StraAŸe 87,
Vienna, 1200,
Austria
Vienna, 1200,
Austria
43 1 333 73 73-0
Leisure and Hospitality
Vienna House Technographics
Vienna House Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vienna House and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 Vienna House employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vienna House has purchased the following applications: Infor Hospitality Management for Hospitality ERP in 2017, Microsoft 365 for Collaboration in 2015, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vienna House is running and its propensity to invest more and deepen its relationship with Infor , SABRE , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vienna House revenues, which have grown to $214.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vienna House intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vienna House Tech Stack and Enterprise Applications
Vienna House ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Hospitality Management | Hospitality ERP | ERP Services and Operations | Direct from vendor | 2017 | 2018 |
In 2017, Vienna House implemented Infor Hospitality Management across its 35 properties to automate front office processes and to provide perfect service to guests. Infor Hospitality Management is deployed as a hotel property management system and is positioned within the Hospitality ERP category, described by the vendor as a fully integrated service hub supporting property operations and guest-facing workflows.
The implementation focused on front office automation and digital guest services, including mobile check-in and checkout, guest folders, and restaurant reservations as core functional capabilities of Infor Hospitality Management. This deployment complemented Vienna House's existing Infor footprint, coexisting with Infor d EPM for business analytics and Infor EzRMS for revenue optimization and yield management, forming a linked operational stack for revenue and operations teams.
A pilot project at the Limburg hotel validated the Infor Hospitality Management interface, functionality, and technology before group rollout. The solution was extended to address broader language requirements for Eastern European locations, and a seamless integration with Gustaffo.com, an Infor partner providing digital concierge services, was a decisive factor in vendor selection. The implementation was procured direct from vendor and rolled out to cover front office operations across the hotel group's estate.
Governance followed a pilot then evaluation model, where Infor responded to Vienna House requirements for expanded language support and integration capability, after which the contract was awarded. The vendor noted that the Infor Hospitality Management functionality and partner integration proved highly capable during evaluation, supporting the groupwide rollout plan.
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Reservation and Booking Management | ERP Services and Operations |
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2020 | 2020 |
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Vienna House Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Vienna House implemented Microsoft 365 to centralize Collaboration across its hospitality operations and corporate offices. The implementation was provisioned for a workforce of approximately 2400 employees and aligns the Microsoft 365 application with day to day communication and document workflows across guest services and corporate functions.
The deployment leverages core Microsoft 365 capabilities including Exchange Online for email and calendaring, SharePoint Online for intranet and document management, Microsoft Teams for unified communications and meetings, OneDrive for Business for file sync and sharing, and the Office productivity applications for staff productivity. Microsoft 365 was configured to support typical Collaboration workflows such as shared team sites, centralized document libraries, meeting and presence management, and cross property communication and content publishing.
Operational architecture reflects a tenant level Microsoft 365 model with identity and access managed through the Microsoft identity stack, and governance focused on role based access, information classification, and centralized compliance controls consistent with a hospitality operator. The Microsoft 365 footprint is also exposed on Vienna House public web properties, indicating integration points between external web presence and the vendor managed Collaboration estate, and the rollout emphasized standardization of communication, document control, and intranet services across front office, reservations, marketing, and corporate administrative functions.
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Vienna House CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, Vienna House implemented Hotjar on its public website viennahouse.com. The deployment positions Hotjar as a Customer Experience tool to capture on-site user behavior across the company web presence and to inform digital experience initiatives.
The Hotjar implementation was executed via a client-side JavaScript tag installed site-wide, enabling session recordings, heatmaps, and on-site feedback widgets to instrument critical user journeys. Instrumentation is consumed by digital marketing, UX, and web operations teams to guide design and content decisions, and the Hotjar data flows into existing web analytics workflows and reporting processes. Deployment and ongoing use are structured around web property tagging and consent controls to align the Customer Experience implementation with privacy and site governance practices.
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Data Management Platform | CRM |
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2016 | 2016 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Vienna House TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2014 | 2014 |
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Vienna House IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Vienna House
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of IT | Director | IT | |
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Chief Finacial Officer | CXO | Finance | |
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Apps Being Evaluated by Vienna House Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vienna House IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vienna House digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Vienna House Technographics
Vienna House is a Leisure and Hospitality organization based in Austria,
with around 2400 employees and annual revenues of $214.0 million.
Vienna House operates a diverse technology stack with applications such as
Infor Hospitality Management , Microsoft 365 and Hotjar,
covering areas like Hospitality ERP, Collaboration and Customer Experience.
Vienna House has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Microsoft and Contentsquare.
Vienna House recently adopted applications including
Hotjar in 2021, SABRE Synxis Guest Connect in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vienna House’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vienna House’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vienna House technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.