About the Customer
Vienna House is all about endless exploration, the European zeitgeist, and modern hospitality. Austria’s largest hotel group owns and manages hotels with a focus on business travel and city breaks. The individual city hotels of the Vienna House line are operated in the upscale design segment and combine timeless design with a natural classiness.
Scope and Challenges
The company is deploying Infor Hospitality Management Solution (HMS) at its 35 properties to automate front office processes, and to provide perfect service to guests. Infor HMS is a hotel property management system that exists as a fully integrated service hub. The addition of this product marks the third Infor solution to be implemented by Vienna House, the company currently utilizes Infor d/EPM for business analytics and Infor EzRMS for revenue optimization and yield management.
Outcome and Implications
Vienna House has leveraged the flexibility of the Infor HMS user interface to tailor their own specialized workflow template for the roll-out, with which all houses will now be equipped. The tasks are then handled in the front office, ranging from ad-hoc bookings and reservations for individual guests and groups to check-in and check-out as well as housekeeping processes. As soon as a guest logs into the hotel WLAN, they are automatically forwarded to the Gustaffo.com web app, where all services mapped in Infor HMS are available.
"Digitization, our special design and a deeply rooted understanding of what it means to be great hosts play an important role in differentiating us from our competitors. Especially digitization enables us to make all touchpoints as simple as possible for our guests. The automated processes in Infor HMS streamline operations, freeing our staff to focus on their role as hosts." said Stefan Urdl, Head of IT at Vienna House.
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|Infor||Legacy Applications||Infor Hospitality Management||Hospitality Management||ERP Financial Management||n/a||Direct from vendor||2017||2018|
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