Apps Run The World

Vienna House Software Purchases and Digital Transformation Initiatives

Last updated on 2020-08-13 11:25:46

Discover the latest software purchases and digital transformation initiatives being undertaken by Vienna House and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 Vienna House employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Vienna House has purchased the following applications: Hotjar for Customer Experience in 2021, Cloudflare CDN for Content Delivery Network in 2020, SABRE Synxis Guest Connect for Reservation Management in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Vienna House is running and its propensity to invest more and deepen its relationship with Hotjar , Cloudflare , SABRE or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Vienna House revenues, which have grown to $214.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vienna House intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the Customer

Vienna House is all about endless exploration, the European zeitgeist, and modern hospitality. Austria’s largest hotel group owns and manages hotels with a focus on business travel and city breaks. The individual city hotels of the Vienna House line are operated in the upscale design segment and combine timeless design with a natural classiness.

Scope and Challenges

The company is deploying Infor Hospitality Management Solution (HMS) at its 35 properties to automate front office processes, and to provide perfect service to guests. Infor HMS is a hotel property management system that exists as a fully integrated service hub. The addition of this product marks the third Infor solution to be implemented by Vienna House, the company currently utilizes Infor d/EPM for business analytics and Infor EzRMS for revenue optimization and yield management.

Outcome and Implications

Vienna House has leveraged the flexibility of the Infor HMS user interface to tailor their own specialized workflow template for the roll-out, with which all houses will now be equipped. The tasks are then handled in the front office, ranging from ad-hoc bookings and reservations for individual guests and groups to check-in and check-out as well as housekeeping processes. As soon as a guest logs into the hotel WLAN, they are automatically forwarded to the web app, where all services mapped in Infor HMS are available.


"Digitization, our special design and a deeply rooted understanding of what it means to be great hosts play an important role in differentiating us from our competitors. Especially digitization enables us to make all touchpoints as simple as possible for our guests. The automated processes in Infor HMS streamline operations, freeing our staff to focus on their role as hosts." said Stefan Urdl, Head of IT at Vienna House. 

Dresdner StraAŸe 87
Vienna, 1200 , x
43 1 333 73 73-0
Industry Employees Revenue
Leisure and Hospitality 2400 $214.0M

Enterprise Software and Cloud Applications being used by Vienna House

Vendor Old Product New Product Category Market Users VAR/SI When Live
Vendor Old Product New Product Category Market Users VAR/SI When Live
Cloudflare Legacy Applications Cloudflare CDN Content Delivery Network IaaS n/a n/a 2020 2020
Vendor Old Product New Product Category Market Users VAR/SI When Live

IT Decision Makers and Key Stakeholders at Vienna House

First Name Last Name Title Email Phone
Subscribe Subscribe Chief Finacial Officer Subscribe Subscribe
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