Glen Carbon, 62034, IL,
United States
Village of Glen Carbon, IL Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Village of Glen Carbon, IL and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 66 Village of Glen Carbon, IL employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Village of Glen Carbon, IL has purchased the following applications: Tyler Incode ERP for Government ERP in 2010, Tyler Content Manager for Document Management in 2010, Tyler Notify for Citizen Engagement in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Village of Glen Carbon, IL is running and its propensity to invest more and deepen its relationship with Tyler Technologies , AudioEye , Granicus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Village of Glen Carbon, IL revenues, which have grown to $7.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Village of Glen Carbon, IL intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Incode ERP | Government ERP | ERP Services and Operations | n/a | 2010 | 2010 |
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Permitting and Licensing | ERP Services and Operations |
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2010 | 2010 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Content Manager | Document Management | Content Management | n/a | 2010 | 2010 |
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Web Content Management | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tyler Technologies | Legacy | Tyler Notify | Citizen Engagement | CRM | n/a | 2010 | 2010 |
In 2010, the Village of Glen Carbon, IL implemented Tyler Notify as part of its Citizen Engagement stack. The village, a Tyler client since 2008, operates a highly centralized municipal organization supporting finance, utility billing, court, building and zoning services for a population of about 13,000, and integrated Tyler Notify into that centralized service model.
The Tyler Notify application was configured to deliver automated citizen communications, with use cases focused on past due payment reminders, shutoff notifications, and broader resident alerts. Implementation emphasized notification workflows and templates to support both automated, event-driven messages and administrative outreach, aligning communications with existing utility billing and customer service processes.
Integration was executed against the village’s existing Tyler suite, including Incode ERP, Incode Utility Billing, Incode Court, EnerGov, and Tyler Content Manager, enabling event triggers from utility billing actions and permitting workflows to launch targeted notifications. Operational coverage included village hall service desks, finance and utility billing staff, and the broader resident population, with the integration supporting 24/7/365 online payment notifications through Incode Utility Billing Online.
Governance and process changes concentrated on centralizing citizen communication tasks, reducing manual outreach, and freeing staff time to focus on in-person service and other operational priorities. The village reported that one of the primary benefits of the implementation was freeing staff time and allowing reallocation of labor to other areas, supporting sustained citizen service across multiple generations.
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Citizen Engagement | CRM |
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2022 | 2022 |
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Citizen Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2022 | 2022 |
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Utilities Customer Care and Billing | CRM |
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2010 | 2010 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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