Vinod Patel Group
1 Ratu Dovi Road, Laucala Beach Estate,
Suva, x,
Fiji
Suva, x,
Fiji
679 339 3111
Retail
Vinod Patel Group Technographics
Vinod Patel Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vinod Patel Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Vinod Patel Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vinod Patel Group has purchased the following applications: Epicor ERP for ERP Financial in 2015, Zendesk Chat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vinod Patel Group is running and its propensity to invest more and deepen its relationship with Epicor , SAP , Sterland Computing or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vinod Patel Group revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vinod Patel Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vinod Patel Group Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Epicor | Legacy | Epicor ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Vinod Patel Group implemented Epicor ERP as its core ERP Financial platform. The deployment targeted the companys retail operations across Fiji and Timor and focused on centralizing finance and HR processing. The implementation included Epicor ERP with an HRIS module, configured to support core financial management and HR workflows. Functional configuration emphasized general ledger, accounts payable, accounts receivable, inventory control consistent with ERP Financial category capabilities, and employee record management through the HRIS module. The program used an Agile implementation methodology with a lead business analyst coordinating requirements gathering, iterative configuration, testing, and user acceptance across business units. Rollout planning addressed staged configuration, data preparation, end user training, and phased cutover for sites in Fiji and Timor. Operational scope covered finance and HR departments across the retail estate, aligning Epicor ERP to transactional posting, financial control workflows, and consolidated HR records. Epicor ERP is the central ERP Financial application supporting Vinod Patel Groups finance and HR operational functions.
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ERP Financial | ERP Financial Management |
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2007 | 2007 |
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ERP Financial | ERP Financial Management |
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2012 | 2013 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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Payment Processing | ERP Financial Management |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Vinod Patel Group implemented Zendesk Chat. The deployment of Zendesk Chat is embedded on the company website https://www.vinodpatel.com.fj/ to provide real-time customer engagement for retail customers in Fiji. This implementation places Zendesk Chat in the Chatbots and Conversational AI category supporting online customer service and e-commerce inquiry handling.
Zendesk Chat was configured as an on-page chat widget delivering live chat sessions, proactive messaging triggers, transcript capture, and chat routing to customer service agents, reflecting typical Chatbots and Conversational AI capabilities. The architecture centers on browser-based client widget integration with the website and SaaS-hosted session management provided by Zendesk Chat. Operational coverage is focused on the online channel and the customer service function, where chat interactions feed agent workflows and support procedures. Governance appears to be managed within the corporate customer support organization to align chat handling with existing service processes.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Vinod Patel Group implemented Microsoft 365 as its Collaboration platform to support corporate and store level communication and productivity across the organization. The deployment positioned Microsoft 365 to serve core business functions including corporate communications, merchandising coordination, store operations and back office productivity.
The implementation centered on core Microsoft 365 capabilities, with Exchange Online for enterprise email, Microsoft Teams for real time collaboration and conferencing, SharePoint Online and OneDrive for document management and content collaboration, and Azure Active Directory for identity and single sign on. Tenant level administration and centralized configuration were used to provision users and enforce security and sharing policies across those modules.
Operational coverage included the companywide user population of roughly 2000 employees based in Fiji, spanning retail locations and corporate offices. Vinod Patel Group publicly references Microsoft 365 on its website, indicating the platform is both operationally visible and part of the company technology footprint, while governance focused on centralized tenant controls, role based access and external sharing policies to manage collaboration risk.
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce Fraud Protection | eCommerce |
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2020 | 2020 |
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eCommerce | eCommerce |
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2013 | 2013 |
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eCommerce | eCommerce |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Vinod Patel Group
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Apps Being Evaluated by Vinod Patel Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vinod Patel Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vinod Patel Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Vinod Patel Group Technographics
Vinod Patel Group is a Retail organization based in Fiji,
with around 2000 employees and annual revenues of $200.0 million.
Vinod Patel Group operates a diverse technology stack with applications such as
Epicor ERP, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
Vinod Patel Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Zendesk and Microsoft.
Vinod Patel Group recently adopted applications including
StackPath CDN in 2023, Zoho SalesIQ in 2021 and Reamaze Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vinod Patel Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vinod Patel Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vinod Patel Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.