Porto Salvo, 2740-122,
Portugal
Visionway Portugal Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Visionway Portugal and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 25 Visionway Portugal employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Visionway Portugal has purchased the following applications: Broadcom CA Business Service Insight for IT Service Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Visionway Portugal is running and its propensity to invest more and deepen its relationship with Broadcom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Visionway Portugal revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Visionway Portugal intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | Broadcom CA Business Service Insight | IT Service Management | ITSM | n/a | 2012 | 2012 | In 2012, Visionway Portugal implemented Broadcom CA Business Service Insight to provide real-time dashboards, SLA monitoring and service-performance reporting for its service-provider customers. The deployment targeted IT Service Management use cases, positioning Broadcom CA Business Service Insight as the primary platform for visibility and SLA governance across Visionway’s managed service offerings in Portugal. The implementation focused on the service-level management and ITSM for a service provider modules, configuring real-time dashboards, SLA monitoring and scheduled service-performance reporting as core functional capabilities. Configurations emphasized automated SLA alerting and customer-facing reporting workflows to surface service health and compliance with contracted service levels. Broadcom CA Business Service Insight was aligned with Visionway’s service delivery and incident management workflows to enable operational teams to correlate incidents to service impact and to generate consistent customer reports. Operational coverage centered on Visionway’s professional services and service delivery teams supporting service-provider customers in Portugal. Governance adjustments formalized SLA measurement and reporting processes, and established escalation paths based on monitored thresholds. According to the cited case study, the rollout increased transparency and customer satisfaction for Visionway’s service-provider customers. |
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