List of Broadcom CA Business Service Insight Customers
Palo Alto, 94304, CA,
United States
Since 2010, our global team of researchers has been studying Broadcom CA Business Service Insight customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Broadcom CA Business Service Insight for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Broadcom CA Business Service Insight for IT Service Management include: AT&T, a United States based Communications organisation with 146040 employees and revenues of $122.43 billion, British Telecom, a United Kingdom based Communications organisation with 85300 employees and revenues of $26.83 billion, Visionway Portugal, a Portugal based Professional Services organisation with 25 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Broadcom CA Business Service Insight, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Broadcom CA Business Service Insight customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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AT&T | Communications | 146040 | $122.4B | United States | Broadcom | Broadcom CA Business Service Insight | IT Service Management | 2007 | n/a | In 2007, AT&T implemented Broadcom CA Business Service Insight for IT Service Management. The deployment reflects Oblicore Guarantee technology that was integrated and rebranded by CA and subsequently Broadcom, and contemporaneous reporting identifies AT&T as a customer of that product. AT&T’s implementation centered on the SLM capability of Broadcom CA Business Service Insight, with configuration focused on service level management, SLA monitoring and service performance monitoring. The implementation included reporting and dashboarding capabilities to track contractual SLAs and to surface compliance status to operations teams. Operational use was concentrated in the United States and supported service operations, network operations and IT operations functions. The platform acted as a centralized IT Service Management feed for service performance metrics and SLA status, ingesting operational metrics and enabling consolidated visibility across services. Governance around SLAs was structured through centralized reporting and escalation workflows within Broadcom CA Business Service Insight, aligning service performance monitoring to organizational SLA processes and operational incident handling. | |
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British Telecom | Communications | 85300 | $26.8B | United Kingdom | Broadcom | Broadcom CA Business Service Insight | IT Service Management | 2006 | n/a | In 2006 British Telecom implemented Broadcom CA Business Service Insight as an IT Service Management solution. British Telecom is cited in industry coverage as a customer of Oblicore Guarantee, the predecessor to Broadcom CA Business Service Insight, with documented use for SLA management and service-quality reporting in the United Kingdom. Implementation signals emphasize Service Level Management and business service insight capabilities, reflecting the SLM use cases associated with the Oblicore offering. Configuration activity would have focused on formal SLA definitions, metric collection and centralized service-quality reporting dashboards, while category-aligned functionality such as threshold monitoring and scheduled compliance reports supported operational visibility. The deployment leveraged Broadcom CA Business Service Insight to correlate service level metrics with business service views for ongoing service monitoring. Operational coverage was centered in the United Kingdom and tied to BT service delivery and network operations teams responsible for SLA governance and supplier performance oversight. Governance and process restructuring accompanying the rollout included formalized SLA governance, escalation workflows and recurring service-quality reporting cycles to inform operational decision making. The citation of BT as an Oblicore customer, and the association with Broadcom CA Business Service Insight, signals structured SLA management and business service reporting within BT's IT Service Management practice. | |
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Visionway Portugal | Professional Services | 25 | $2M | Portugal | Broadcom | Broadcom CA Business Service Insight | IT Service Management | 2012 | n/a | In 2012, Visionway Portugal implemented Broadcom CA Business Service Insight to provide real-time dashboards, SLA monitoring and service-performance reporting for its service-provider customers. The deployment targeted IT Service Management use cases, positioning Broadcom CA Business Service Insight as the primary platform for visibility and SLA governance across Visionway’s managed service offerings in Portugal. The implementation focused on the service-level management and ITSM for a service provider modules, configuring real-time dashboards, SLA monitoring and scheduled service-performance reporting as core functional capabilities. Configurations emphasized automated SLA alerting and customer-facing reporting workflows to surface service health and compliance with contracted service levels. Broadcom CA Business Service Insight was aligned with Visionway’s service delivery and incident management workflows to enable operational teams to correlate incidents to service impact and to generate consistent customer reports. Operational coverage centered on Visionway’s professional services and service delivery teams supporting service-provider customers in Portugal. Governance adjustments formalized SLA measurement and reporting processes, and established escalation paths based on monitored thresholds. According to the cited case study, the rollout increased transparency and customer satisfaction for Visionway’s service-provider customers. |
Buyer Intent: Companies Evaluating Broadcom CA Business Service Insight
- Amasol, a India based Professional Services organization with 15 Employees
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