VodafoneZiggo
Boven Vredenburgpassage 128,
Utrecht, 3511 WR,
Netherlands
Utrecht, 3511 WR,
Netherlands
31 800 0094
Communications
VodafoneZiggo Technographics
VodafoneZiggo Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by VodafoneZiggo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 VodafoneZiggo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that VodafoneZiggo has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, Oracle Cloud HCM Absence Management for Absence and Leave Management in 2020, Deepdesk for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems VodafoneZiggo is running and its propensity to invest more and deepen its relationship with Oracle , Starred , Qualtrics or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing VodafoneZiggo revenues, which have grown to $1.75 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for VodafoneZiggo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
VodafoneZiggo Tech Stack and Enterprise Applications
VodafoneZiggo ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, VodafoneZiggo implemented Oracle Cloud ERP. The Oracle Cloud ERP deployment targeted ERP Financial functions to standardize core accounting and financial management across the organization.
The implementation consultant configured core financial modules within Oracle Cloud ERP, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Cash Management, and Financial Reporting, and aligned the chart of accounts to support consolidated accounting workflows. Period close orchestration and reconciliation workflows were automated using native Oracle Cloud ERP capabilities, and role based security and segregation of duties controls were configured to support financial governance.
The deployment leveraged Oracle Cloud ERP cloud native, modular architecture to centralize finance process execution for corporate finance, accounting, and treasury teams at VodafoneZiggo. Operational scope emphasized finance operations and month end processes, with configuration focused on standard financial workflows, auditability, and controlled access.
An Implementation Consultant for Oracle Cloud ERP led configuration, testing, and knowledge transfer activities, establishing finance change control practices and training programs for finance personnel. Governance centered on process standardization and release coordination to sustain Oracle Cloud ERP driven ERP Financial operations.
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VodafoneZiggo HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM Absence Management | Absence and Leave Management | HCM | n/a | 2020 | 2020 |
In 2020, VodafoneZiggo implemented Oracle Cloud HCM Absence Management as part of a single-platform HR IT initiative. The deployment targeted the Absence and Leave Management domain within the broader Oracle HCM Cloud technology stack for HR operations.
The implementation included Core HR, Absence Management, Document Management, Workforce Compensation, HCM Security, and Payroll processes, with Oracle Cloud HCM Absence Management acting as the core absence engine. The project followed a full implementation cycle from initiating through designing, configuring, testing, deploying, and supporting, with the Oracle HCM Cloud Architect and senior designer providing subject matter expertise on module configuration and solution design.
Architecturally, the solution used Oracle Integration Cloud to orchestrate integrations between Oracle HCM Cloud and multiple third party vendors including Tasper, Peachy Mondays, Archipel (Schouten & Nelissen), UWV, Visma|Raet, Robidus, Starred, and D'Arbois (Zorg van de Zaak). Integrations employed SOAP message and REST API interfaces and leveraged Layer 7 and MFT platforms for transport. System design artifacts were produced with Topteam, UML, and Eclipse to define interfaces, data flows, and integration patterns, and project workstreams spanned Core HR, Integrations, Data Migration, Change Management, and Operations and Support.
Governance focused on defining scope, assumptions, risks, issues, and dependencies, assuring architectural guidelines across the new HR IT landscape, delivering regular status updates to project management, and supporting test and user acceptance activities to operationalize Oracle Cloud HCM Absence Management across VodafoneZiggo HR functions.
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Candidate Relationship Management | HCM |
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2019 | 2019 |
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Compensation Management | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2020 | 2020 |
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Employee Experience | HCM |
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2017 | 2017 |
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Employee Experience | HCM |
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2021 | 2021 |
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Learning and Development | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2020 |
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Workforce Management | HCM |
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2010 | 2010 |
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VodafoneZiggo AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deepdesk | Legacy | Deepdesk | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021 VodafoneZiggo implemented Deepdesk in its customer service and CRM channels in the Netherlands, deploying the Deepdesk virtual Agent Assist as part of its Chatbots and Conversational AI strategy. The deployment focused on surfacing best-answer suggestions, links and resources in real time to human agents, embedding conversational AI into live contact center workflows.
The implementation emphasized the Agent Assist capability that delivers real-time answer suggestions and resource links to agents, automating response selection in conversational touchpoints. According to the vendor case study the deployment automated over 30% of live agent conversations, lowered average handle time for top agents by about 15% reported, and saved an estimated 70,000 agent hours.
Integrations centered on customer service and CRM channel routing, with the virtual Agent Assist operating alongside existing agent desktops and escalation paths to human operators. Operational coverage targeted VodafoneZiggo contact center agents in the Netherlands, influencing customer support, knowledge management and CRM operations through embedded conversational assistance.
Governance and rollout activities included aligning knowledge resources and response templates and conducting agent training so teams could accept and act on real-time suggestions. The implementation positioned Deepdesk as an assistive layer within VodafoneZiggo’s contact handling processes, coupling conversational AI suggestions with human decision points to maintain agent-led resolution.
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VodafoneZiggo Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2016 | 2016 |
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VodafoneZiggo eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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VodafoneZiggo CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2015 | 2015 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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VodafoneZiggo SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2018 | 2018 |
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Sales Performance Management | SPM |
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2019 | 2019 |
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VodafoneZiggo TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Treasury Management | TRM |
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2018 | 2018 |
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VodafoneZiggo PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management, iPaaS (Integration Platform as a Service) | PaaS |
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2020 | 2020 |
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2018 | 2019 |
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Master Data Management | PaaS |
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2020 | 2020 |
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VodafoneZiggo IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2019 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at VodafoneZiggo
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Customer Service B2B | Director | Customer Service | |
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Director Customer Experience | Director | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Manager Digital Service | Manager | IT | |
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Team Manager Omnichannel Engagement Center | Manager | Customer Service | |
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Team Manager Omnichannel Engagement Center | Manager | Customer Service | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by VodafoneZiggo Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from VodafoneZiggo IT executives and key decision makers. This section highlights VodafoneZiggo's latest recorded technology evaluations, including Workday Succession Planning for Succession and Leadership Planning on 2025-09-25 and Salesforce CPQ for Configure Price Quote (CPQ) on 2025-03-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the VodafoneZiggo digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-25 | VodafoneZiggo | Evaluated | Workday | Workday Succession Planning | Succession and Leadership Planning | HCM |
| 2025-03-12 | VodafoneZiggo | Evaluated | Salesforce | Salesforce CPQ | Configure Price Quote (CPQ) | SPM |
FAQ - APPS RUN THE WORLD VodafoneZiggo Technographics
VodafoneZiggo is a Communications organization based in Netherlands,
with around 7000 employees and annual revenues of $1.75 billion.
VodafoneZiggo operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Cloud HCM Absence Management and Deepdesk,
covering areas like ERP Financial, Absence and Leave Management and Chatbots and Conversational AI.
VodafoneZiggo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Deepdesk.
VodafoneZiggo recently adopted applications including
Insocial Employee Experience in 2021, Deepdesk in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of VodafoneZiggo’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates VodafoneZiggo’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete VodafoneZiggo technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.