Puebla, 72008,
Mexico
Volkswagen Servicios Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Volkswagen Servicios and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 Volkswagen Servicios employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Volkswagen Servicios has purchased the following applications: Genpact Cora Finance Analytics for Analytics and BI in 2024, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Volkswagen Servicios is running and its propensity to invest more and deepen its relationship with Genpact , Microsoft , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Volkswagen Servicios revenues, which have grown to $5.1 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Volkswagen Servicios intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genpact | Legacy | Genpact Cora Finance Analytics | Analytics and BI | Analytics and BI | n/a | 2024 | 2024 |
In 2024 Volkswagen Servicios implemented Genpact Cora Finance Analytics to extend data and AI capabilities within its finance and customer service operations. The deployment aligns with Genpact's announced partnership to expand Cora-based AI solutions across Volkswagen Financial Services operations and positions the Genpact Cora Finance Analytics application as the analytics backbone for finance-led operational workflows.
Genpact Cora Finance Analytics delivers Analytics and BI capabilities including centralized data ingestion and modeling, interactive operational dashboards, ad hoc query and reporting, and AI-augmented assistant features inspired by Cora Knowledge Assist and Cora Nudge Coach. Configuration focused on financial reporting views, agent-facing query resolution tooling, and operational insight dashboards to support customer service agents and finance analysts.
Operational coverage targets customer service, collections and back office finance functions within Volkswagen Servicios in Mexico, with data consolidation from core finance sources and contact center activity to enable unified operational reporting. The implementation was planned as a phased rollout with pilot validation tied to agent productivity and data access workflows, while governance emphasized role based access and analytics ownership by finance and operations stakeholders.
Expected outcomes cited in the announcement and local planning include faster query resolution and improved operational insights through AI assistance and consolidated Analytics and BI reporting, consistent with Genpact's intent to expand data and AI innovation across Volkswagen Financial Services operations.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2022 | 2022 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Debt Collection and Recovery | ERP Services and Operations |
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2014 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Asset Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2020 | 2020 |
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