FirstService Residential
1855 Griffin Rd Suite A-330,
Dania Beach, 33004, FL,
United States
Dania Beach, 33004, FL,
United States
1 954-926-2921
Construction and Real Estate
FirstService Residential Technographics
FirstService Residential Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by FirstService Residential and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 29000 FirstService Residential employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FirstService Residential has purchased the following applications: AvidInvoice for AP Automation in 2019, Starlims Abbott eScreen for BackGround Screening in 2017, PayLease Online Payments for Lease Management in 2009 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FirstService Residential is running and its propensity to invest more and deepen its relationship with AvidXchange , FirstService Residential , STARLIMS or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FirstService Residential revenues, which have grown to $4.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FirstService Residential intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
FirstService Residential Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AvidXchange | Legacy | AvidInvoice | AP Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, FirstService Residential implemented AvidInvoice as part of an AP Automation initiative to streamline accounts payable and ensure faster, more accurate vendor payments. The deployment targeted invoice capture and payment orchestration to remove manual paper handling across project managers and back office accounting.
AvidInvoice was configured to digitize incoming vendor invoices, centralize invoice indexing and approvals, and automate coding and posting workflows that had previously been handled manually. Before the implementation each paper invoice was collected individually, coded by a project manager and entered into the accounting system by Josephson, and the AvidInvoice configuration shifted those tasks into an automated invoice capture and routing flow.
The implementation included electronic payments through AvidPay to eliminate check writing and mailing, simplifying the payment lifecycle and confirming remittance without stapling checks to invoices. AvidInvoice was integrated with the company accounting system to enable straight through processing from invoice receipt to payment authorization, and the operational scope explicitly covered project management teams and back office AP functions.
Governance was restructured to centralize invoice processing and reduce administrative burden on job site staff, moving coding and validation into the centralized AP workflow. The result documented in the implementation notes shows that AP Automation lowered overhead cost, sped up the payments process and allowed back office processes to continue running without taking time away from job sites.
|
|
|
|
|
ERP Financial | ERP Financial Management |
|
2014 | 2014 |
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| STARLIMS | Legacy | Starlims Abbott eScreen | BackGround Screening | HCM | n/a | 2017 | 2017 |
In 2017, FirstService Residential implemented Starlims Abbott eScreen for BackGround Screening. Starlims Abbott eScreen was used to centralize drug screening and candidate screening workflows within the companys HR operations and property management support processes.
The implementation focused on core BackGround Screening capabilities, including ordering and tracking pre-employment drug screens, managing candidate screening records, and handling results reporting and compliance-oriented documentation. Configuration work emphasized workflow orchestration between hiring requisitions and screening orders, with role-based access for HR generalists and property management stakeholders.
Operational use was tightly coupled to everyday HR and property manager activities, supporting more than 40 property managers and new hire orientation across three offices. Workflows documented in the operational playbook show initiation of background checks with Asurint and execution of drug screenings via eScreen, while unemployment claim handling and worker compensation paperwork were managed in parallel through ADP processes and HR casework. Learning assignments were administered through the companies LMS Skillsoft as part of onboarding and regulatory training programs.
Governance and case handling protocols were managed by HR generalists who used Starlims Abbott eScreen outputs to support employee relations investigations, OSHA related inquiries, and unemployment hearings. The rollout emphasized operational alignment between candidate screening, onboarding paperwork, and downstream HR processes rather than broad technical replatforming.
|
|
|
|
|
Learning and Development | HCM |
|
2023 | 2023 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2016 | 2016 |
|
|
|
|
|
Time and Attendance | HCM |
|
2017 | 2018 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PayLease | Legacy | PayLease Online Payments | Lease Management | ERP Services and Operations | n/a | 2009 | 2009 |
In 2009, FirstService Residential implemented PayLease Online Payments. The PayLease Online Payments deployment functioned as a Lease Management payment orchestration layer to support HOA assessment collections within FirstService Residential property management operations in the United States.
The implementation combined a customer facing payment portal embedded into the corporate website with back end payment processing and reconciliation capabilities. Functional configuration focused on online payments, recurring assessment billing, automated receipt posting, and accounts receivable reconciliation workflows consistent with Lease Management use cases.
Integrations connected the PayLease Online Payments portal to the company website and to accounting software, enabling automated posting of homeowner payments into billing and collections ledgers. Governance centered on centralized payment processing ownership by billing and accounting teams, with role based access, reconciliation workflow controls, and configuration to support HOA assessment collection processes, a model similar to the integration outcomes documented in the Wentworth Property Management case where website and accounting software integration transformed HOA collections.
|
|
|
|
|
Real Estate Property Management | ERP Services and Operations |
|
2013 | 2013 |
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2018 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2021 | 2021 |
|
|
|
|
|
Collaboration | Collaboration |
|
2021 | 2021 |
|
Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2021 | 2021 |
|
SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Order Management | SCM |
|
2015 | 2015 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2021 | 2021 |
|
|
|
|
|
Utilities Customer Care and Billing | CRM |
|
2015 | 2015 |
|
EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Financial Consolidation and Close | EPM |
|
2018 | 2018 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at FirstService Residential
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by FirstService Residential Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from FirstService Residential IT executives and key decision makers. This section highlights FirstService Residential's latest recorded technology evaluations, including GenieeDMP for Data Management Platform on 2026-02-27, FirstService Residential CamAcct for ERP Financial on 2024-08-27, and Microsoft Dynamics GP for ERP Financial on 2024-06-07. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the FirstService Residential digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD FirstService Residential Technographics
FirstService Residential is a Construction and Real Estate organization based in United States,
with around 29000 employees and annual revenues of $4.30 billion.
FirstService Residential operates a diverse technology stack with applications such as
AvidInvoice, Starlims Abbott eScreen and PayLease Online Payments,
covering areas like AP Automation, BackGround Screening and Lease Management.
FirstService Residential has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as AvidXchange, STARLIMS and PayLease.
FirstService Residential recently adopted applications including
Adobe Learning Manager (formerly Adobe Captivate Prime) in 2023, Cisco Webex Meetings in 2021 and Microsoft 365 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of FirstService Residential’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates FirstService Residential’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete FirstService Residential technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.