Dania Beach, 33004, FL,
United States
FirstService Residential Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by FirstService Residential and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 29000 FirstService Residential employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that FirstService Residential has purchased the following applications: Microsoft Power BI for Analytics and BI in 2015, AvidInvoice for AP Automation in 2019, Lumen Cloud (ex CenturyLink) for Application Hosting and Computing Services in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems FirstService Residential is running and its propensity to invest more and deepen its relationship with Microsoft , AvidXchange , Lumen Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing FirstService Residential revenues, which have grown to $4.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for FirstService Residential intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Power BI | Analytics and BI | Analytics and BI | n/a | 2015 | 2018 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| AvidXchange | Legacy | AvidInvoice | AP Automation | ERP Financial Management | n/a | 2019 | 2019 |
In 2019, FirstService Residential implemented AvidInvoice as part of an AP Automation initiative to streamline accounts payable and ensure faster, more accurate vendor payments. The deployment targeted invoice capture and payment orchestration to remove manual paper handling across project managers and back office accounting.
AvidInvoice was configured to digitize incoming vendor invoices, centralize invoice indexing and approvals, and automate coding and posting workflows that had previously been handled manually. Before the implementation each paper invoice was collected individually, coded by a project manager and entered into the accounting system by Josephson, and the AvidInvoice configuration shifted those tasks into an automated invoice capture and routing flow.
The implementation included electronic payments through AvidPay to eliminate check writing and mailing, simplifying the payment lifecycle and confirming remittance without stapling checks to invoices. AvidInvoice was integrated with the company accounting system to enable straight through processing from invoice receipt to payment authorization, and the operational scope explicitly covered project management teams and back office AP functions.
Governance was restructured to centralize invoice processing and reduce administrative burden on job site staff, moving coding and validation into the centralized AP workflow. The result documented in the implementation notes shows that AP Automation lowered overhead cost, sped up the payments process and allowed back office processes to continue running without taking time away from job sites.
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ERP Financial | ERP Financial Management |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Lumen Technologies | Legacy | Lumen Cloud (ex CenturyLink) | Application Hosting and Computing Services | IaaS | n/a | 2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2021 | 2021 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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BackGround Screening | HCM |
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2017 | 2017 |
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Learning and Development | HCM |
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2023 | 2023 |
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Recruiting, Applicant Tracking System | HCM |
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2016 | 2016 |
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Time and Attendance | HCM |
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2017 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Lease Management | ERP Services and Operations |
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2009 | 2009 |
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Real Estate Property Management | ERP Services and Operations |
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2013 | 2013 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Order Management | SCM |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2021 | 2021 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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