West Bend Insurance
1900 South 18th Ave,
West Bend, 53095, WI,
United States
West Bend, 53095, WI,
United States
1 262-334-5571
Insurance
West Bend Insurance Technographics
West Bend Insurance Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by West Bend Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1600 West Bend Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that West Bend Insurance has purchased the following applications: Duck Creek Loss Control for Insurance Policy Administration in 2024, Guidewire Predict for Analytics and BI in 2024, Microsoft 365 for Collaboration in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems West Bend Insurance is running and its propensity to invest more and deepen its relationship with Duck Creek Technologies , Oracle , Guidewire or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing West Bend Insurance revenues, which have grown to $380.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for West Bend Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
West Bend Insurance Data, Technology Stack, and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Loss Control | Insurance Policy Administration | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, West Bend Mutual Insurance Company implemented Duck Creek Loss Control to streamline loss prevention processes and raise data quality across its loss control function. The deployment positioned Duck Creek Loss Control alongside West Bend’s Insurance Policy Administration activities to improve policyholder risk visibility and operational consistency for underwriting and actuarial decision making.
The implementation centered on Duck Creek Loss Control’s configuration module and rule-based workflow automations, enabling rapid setup and flexible business configuration without heavy IT involvement. Field data capture on hand-held devices was standardized, and the platform’s configuration capabilities were used to automate report creation and electronic delivery of recommendation letters.
Duck Creek Loss Control leveraged APIs to integrate with the company’s document management systems, automating report uploads and consolidating field data to reduce duplication. Operational coverage included loss control teams, underwriting, actuarial analysts, and administrative support groups, improving cross-functional access to a single source of loss prevention data.
Governance and process change emphasized workflow routing, assignment rules, and reduced manual task handling to increase visibility and KPI reporting. Outcomes reported by West Bend included a 50% reduction in time to process loss prevention requests and tasks, a 60% reduction in administrative support time, an increase in report quality from 85% to 92%, and more than $35,000 per year in reduced operational costs due to electronic handling of recommendation letters.
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Insurance Policy Administration | ERP Services and Operations |
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2024 | 2024 |
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Insurance Pricing and Rating Engine | ERP Services and Operations |
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2010 | 2010 |
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Time Tracking and Billing | ERP Services and Operations |
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2024 | 2024 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire Predict | Analytics and BI | Analytics and BI | Ernst & Young | 2024 | 2025 |
In 2024 West Bend Insurance selected Guidewire Predict as part of a broader Guidewire ClaimCenter deployment on Guidewire Cloud. Guidewire Predict, classified in the Analytics and BI category, will be used to enable proactive claims management analysis and support optimized loss management across West Bend's U.S. footprint.
The implementation centers on embedding Guidewire Predict capabilities directly into claims workflows within Guidewire ClaimCenter, with configuration focused on predictive triage and workload optimization. Functional configuration includes predictive scoring for triage, rules-driven prioritization, and workload balancing to route and sequence claims work for claims handlers and adjusters.
Operational coverage is scoped to claims operations across the United States and is aligned with Guidewire ClaimCenter on Guidewire Cloud as the deployment architecture. Integrations are centered on the Guidewire Cloud hosted ClaimCenter environment, where predictive outputs are surfaced to claims teams and case management processes to influence assignment and remediation decisions.
Ernst & Young LLP will lead the implementation and establish governance for rollout, including workflow redefinition, configuration management, and operational handoff to West Bend claims leadership. West Bend expects improved claims outcomes through the embedded predictive triage and workload optimization capabilities provided by Guidewire Predict.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at West Bend Insurance
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by West Bend Insurance Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD West Bend Insurance Technographics
West Bend Insurance is a Insurance organization based in United States,
with around 1600 employees and annual revenues of $380.0 million.
West Bend Insurance operates a diverse technology stack with applications such as
Duck Creek Loss Control, Guidewire Predict and Microsoft 365,
covering areas like Insurance Policy Administration, Analytics and BI and Collaboration.
West Bend Insurance has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Duck Creek Technologies, Guidewire and Microsoft.
West Bend Insurance recently adopted applications including
Duck Creek Loss Control in 2024, Duck Creek Policy in 2024 and Duck Creek Billing in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of West Bend Insurance’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates West Bend Insurance’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete West Bend Insurance technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.