West Oxfordshire District Council
3 Welch Way,
Witney, OX28 6JH,
United Kingdom
Witney, OX28 6JH,
United Kingdom
44 19 9386 1000
Government
West Oxfordshire District Council Technographics
West Oxfordshire District Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by West Oxfordshire District Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 West Oxfordshire District Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that West Oxfordshire District Council has purchased the following applications: Unit4 Business World for ERP Financial in 2015, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems West Oxfordshire District Council is running and its propensity to invest more and deepen its relationship with UNIT4 , Salesforce , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing West Oxfordshire District Council revenues, which have grown to $56.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for West Oxfordshire District Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
West Oxfordshire District Council Tech Stack and Enterprise Applications
West Oxfordshire District Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UNIT4 | Legacy | Unit4 Business World | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, West Oxfordshire District Council implemented Unit4 Business World as its ERP Financial solution. The implementation centralized the council's core financial management functions for a 300-employee local government organization, consolidating transactional finance into a single system.
Unit4 Business World was configured to support core ERP Financial capabilities including general ledger, accounts payable, accounts receivable, budgeting and fixed asset management, aligning with standard municipal finance workflows. Configuration emphasized chart of accounts design, fiscal period controls and role-based access to support statutory reporting and budgetary governance.
Operational scope focused on the corporate finance team and extended to procurement and budget holders across council departments for requisition to payment processes and budget monitoring. Governance and process changes introduced standardized approval workflows and centralized master data stewardship, with staged onboarding of finance staff and budget owners to align training and process adoption.
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West Oxfordshire District Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, West Oxfordshire District Council deployed Salesforce Chat (formerly Salesforce Live Agent) on its public website. The implementation uses Salesforce Chat within the Chatbots and Conversational AI category to deliver embedded, real-time web chat capabilities for residents and site visitors, surfacing a web-embedded chat widget and agent console for live interaction.
Functional configuration emphasized web enquiry capture, pre-chat data collection, session routing to available agents, canned responses for common inquiries, and chat transcript capture to support follow-up case handling. Operational scope covered customer services and public facing enquiry channels, with operational ownership assigned to the council contact centre and scripted handling procedures to govern agent interactions. Salesforce Chat (formerly Salesforce Live Agent) was configured to present contextual chat prompts on service pages and to record session transcripts for downstream processing, aligning chat operational workflows with standard Chatbots and Conversational AI practices.
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West Oxfordshire District Council Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020 West Oxfordshire District Council deployed Cisco Webex Meetings as its Audio Video and Web Conferencing solution. The council is using Cisco Webex Meetings on their website to provide direct meeting access to residents and external stakeholders while also supporting internal remote collaboration for staff.
The implementation focuses on web embedded meeting access and standard conferencing capabilities, including browser based join experiences, real time audio and video, screen sharing, meeting controls and recording. Cisco Webex Meetings is configured to surface meeting links and join flows on the public website, enabling scheduled and ad hoc sessions without requiring heavy client installs.
Operational coverage centers on public engagement and council business functions, including community meetings, planning consultations and staff collaboration across departments. Governance emphasizes web based access controls and meeting moderation workflows to align public meeting processes with council procedures, with configuration scoped to the council website rather than third party integrations.
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2017 | 2017 |
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West Oxfordshire District Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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West Oxfordshire District Council CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2019 |
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West Oxfordshire District Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at West Oxfordshire District Council
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by West Oxfordshire District Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from West Oxfordshire District Council IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the West Oxfordshire District Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD West Oxfordshire District Council Technographics
West Oxfordshire District Council is a Government organization based in United Kingdom,
with around 300 employees and annual revenues of $56.0 million.
West Oxfordshire District Council operates a diverse technology stack with applications such as
Unit4 Business World, Salesforce Chat (formerly Salesforce Live Agent) and Cisco Webex Meetings,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
West Oxfordshire District Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UNIT4, Salesforce and Cisco Systems.
West Oxfordshire District Council recently adopted applications including
DocuSign eSignature in 2021, SendinBlue in 2021 and Cisco Webex Meetings in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of West Oxfordshire District Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates West Oxfordshire District Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete West Oxfordshire District Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.