Western Water
36 Macedon St,,
Sunbury, 3429, VIC,
Australia
Sunbury, 3429, VIC,
Australia
61 13 0065-0422
Utilities
Western Water Technographics
Western Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Western Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 452 Western Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Western Water has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2012, Frontier Software iChris for Core HR in 2016, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Western Water is running and its propensity to invest more and deepen its relationship with Oracle , TechnologyOne , Frontier Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Western Water revenues, which have grown to $521.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Western Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Western Water Tech Stack and Enterprise Applications
Western Water ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP Financial Management | n/a | 2012 | 2012 |
In 2012, Western Water implemented Oracle E-Business Suite as its ERP Financial platform in Australia, aligning corporate financial operations with a government-owned utility operating drinking water, sewerage, trade waste, and recycled water services. The deployment established Oracle E-Business Suite 12.2.4 as the primary financial application for the organization, positioning the suite to handle core accounting and reporting workloads within the utility environment.
The implementation focused on core financial functional modules consistent with an ERP Financial deployment, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and integrated financial reporting and workflow controls. Configuration work emphasized chart of accounts standardization and transaction workflow automation to support finance and corporate administrative functions across the utility business.
The Oracle E-Business Suite environment was paired with Oracle Database 12c, Oracle Fusion Middleware, and OBIEE for analytics and reporting, and secured using Advanced Database Security plus Advanced Application and Middleware Security. Governance concentrated on consolidated financial controls and application security hardening, with operational coverage directed at finance and corporate functions that support service delivery across Western Water's Australian service region.
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ERP Financial | ERP Financial Management |
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2020 | 2020 |
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Western Water HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Frontier Software | Legacy | Frontier Software iChris | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, Western Water implemented Frontier Software iChris as its Core HR application to support People & Culture operations at its Sunbury VIC site. The implementation focused on centralizing HR administration tasks, including recruitment, training and development, employment lifecycle management, and coordination of employee reward and recognition programs.
Frontier Software iChris was configured to manage employee master data, HR case and workflow tracking, position and vacancy management, and talent administration consistent with Core HR functional capabilities. Operational ownership rested with the People & Culture team, with an HR Administration Officer providing day to day HR advice and administration, maintaining records, and contributing to P&C strategy and project delivery.
The iChris deployment operated alongside the HR recordkeeping practices noted at Western Water, with HR information and employee records maintained in Chris21 and Dataworks; iChris was configured to interface with those systems to preserve data integrity and a consolidated HR record. Governance emphasized centralized data stewardship by People & Culture, standardized employment lifecycle workflows, and coordinated recruitment and training processes at the Sunbury site.
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Western Water AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Western Water deployed LivePerson Conversational Cloud on its public website to provide Chatbots and Conversational AI for customer service and web self service. The LivePerson Conversational Cloud implementation is delivered as a cloud hosted conversational layer embedded in the website, enabling automated bot workflows, conversational routing to live agents, and session analytics consistent with Chatbots and Conversational AI functional capabilities. This configuration focuses on customer facing interactions that support customer service and contact center workflows for Western Water.
The operational footprint is web based, with the website messaging widget acting as the primary touchpoint for customers, and governance centered on conversational workflow configuration, bot orchestration, and agent escalation rules. The implementation emphasizes conversational management and analytics modules to monitor interactions and tune automated responses, supporting a mix of automated self service and agent assisted outcomes for Western Water users.
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Western Water Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2014 | 2014 |
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Analytics and BI | Analytics and BI |
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2012 | 2012 |
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Western Water Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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Western Water Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2020 | 2020 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Western Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Western Water ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Western Water PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2012 | 2012 |
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Western Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Database Management | IaaS |
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2012 | 2012 |
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Western Water CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EMM / MDM / MAM | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Western Water
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Western Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Western Water IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Western Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Western Water Technographics
Western Water is a Utilities organization based in Australia,
with around 452 employees and annual revenues of $521.0 million.
Western Water operates a diverse technology stack with applications such as
Oracle E-Business Suite, Frontier Software iChris and LivePerson Conversational Cloud,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Western Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Frontier Software and LivePerson.
Western Water recently adopted applications including
SAP SuccessFactors Recruiting in 2021, Craft CMS in 2021 and Wingify VWO in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Western Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Western Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Western Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.