WG+E
WG+E Technographics
WG+E Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by WG+E and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 WG+E employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that WG+E has purchased the following applications: UKG Pro Workforce Management (Ex UKG Dimensions) for Workforce Management in 2016, LiveChat for Chatbots and Conversational AI in 2018, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems WG+E is running and its propensity to invest more and deepen its relationship with UKG , LiveChat, Inc. , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing WG+E revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for WG+E intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
WG+E Tech Stack and Enterprise Applications
WG+E HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Workforce Management (Ex UKG Dimensions) | Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016, WG+E implemented UKG Pro Workforce Management (Ex UKG Dimensions) for Workforce Management. WG+E positioned UKG Pro Workforce Management as the primary platform to centralize scheduling, timekeeping, attendance and absence management for its utilities operations and HR functions.
The implementation included core Workforce Management modules common to the product family, including automated time capture and timecard processing, shift scheduling and coverage planning, absence and leave administration, labor analytics and reporting, and supervisor and employee mobile access. Configuration work focused on time policies, overtime rules, approved shift patterns and automated exception workflows to support hourly operations and field staffing practices.
Deployment used a cloud-hosted UKG Pro Workforce Management architecture with centralized configuration, role based access control and mobile client access to support distributed field crews and site based administrators. The architecture emphasized centralized schedule orchestration and a single system of record for hours and attendance, with operational terminology aligned to workforce scheduling, time and attendance, and workforce analytics.
Governance included establishing timekeeping rules, supervisor approval workflows and a phased rollout plan across HR and operations to align scheduling governance with utility workforce practices. The program documented configuration standards and operational processes to sustain scheduling and attendance disciplines under the UKG Pro Workforce Management environment.
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WG+E AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, WG+E deployed LiveChat on its public website to deliver real-time customer engagement. The implementation uses the LiveChat web widget and cloud-hosted application model, providing an agent-facing console, chat routing, and automated greeting and canned response workflows consistent with Chatbots and Conversational AI capabilities. Configuration emphasized web session capture, visitor context capture in-browser, transcript retention, and an automated responder layer to triage inbound inquiries before agent handoff. The LiveChat application was instrumented to record chat transcripts and visitor metadata for operational continuity and service follow-up.
Operational coverage is web-first, supporting customer service and customer engagement functions including billing inquiries and outage reporting through front-line chat workflows. Governance included defining online hours, escalation routing to specialty owners, and retention policies for chat records, with rollout focused on site-level embedding rather than on-premise components. The deployment aligns WG+E, LiveChat, and the Chatbots and Conversational AI category with the customer service business function, instrumenting digital support and establishing a foundation for incremental conversational automation.
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WG+E Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, WG+E implemented Microsoft 365 to provide enterprise Collaboration services across the organization. WG+E uses Microsoft 365 on their website and as the platform for cloud email, document collaboration, and team communications.
The Microsoft 365 deployment supports core Collaboration capabilities such as SharePoint intranet style content, OneDrive document sync, Teams style unified communication, and Office productivity applications. WG+E Microsoft 365 Collaboration supports internal communications, records management, and operational document workflows for its utility business functions in the United States.
Administration was configured through centralized tenant controls and platform native identity and access policy features, establishing consistent user provisioning and permission governance for 100 employees. Configuration emphasis appears aligned with collaboration governance, including content sharing policies and centralized mail and calendaring to support administrative and field operations. The provided source documents usage on the website and does not list specific third party integrations or implementation partners.
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WG+E CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Analytics | CRM |
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2020 | 2020 |
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WG+E TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Critical Event Management | TRM |
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2018 | 2018 |
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WG+E IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2001 | 2001 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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WG+E CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at WG+E
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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General Manager | Manager | Finance | |
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HR Coordinator/Records Manager | Manager | HR | |
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Information Technology Application Development Manager | Manager | IT | |
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IT Manager | Manager | IT | |
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Operations Manager | Manager | Finance | |
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Accounting Manager | Manager | Finance | |
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Apps Being Evaluated by WG+E Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from WG+E IT executives and key decision makers. This section highlights WG+E's latest recorded technology evaluations, including Infor VISUAL for Manufacturing ERP on 2026-05-20 and Siemens Teamcenter for Product Lifecycle Management on 2025-08-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the WG+E digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-05-20 | WG+E | Evaluated | Infor | Infor VISUAL | Manufacturing ERP | ERP Services and Operations |
| 2025-08-22 | WG+E | Evaluated | Siemens Digital Industries Software | Siemens Teamcenter | Product Lifecycle Management | PLM and Engineering |
FAQ - APPS RUN THE WORLD WG+E Technographics
WG+E is a Utilities organization based in United States,
with around 100 employees and annual revenues of $50.0 million.
WG+E operates a diverse technology stack with applications such as
UKG Pro Workforce Management (Ex UKG Dimensions), LiveChat and Microsoft 365,
covering areas like Workforce Management, Chatbots and Conversational AI and Collaboration.
WG+E has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, LiveChat, Inc. and Microsoft.
WG+E recently adopted applications including
Mixpanel in 2020, Barracuda Email Security Gateway in 2020 and Microsoft 365 in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of WG+E’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates WG+E’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete WG+E technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.