Whistler Blackcomb
4545 Blackcomb Way,
Whistler, V8E 0X9, BC,
Canada
Whistler, V8E 0X9, BC,
Canada
1 604-967-8950
Leisure and Hospitality
Whistler Blackcomb Technographics
Whistler Blackcomb Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Whistler Blackcomb and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Whistler Blackcomb employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Whistler Blackcomb has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2014, Revinate Navis Direct Booking for Reservation and Booking Management in 2019, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Whistler Blackcomb is running and its propensity to invest more and deepen its relationship with UKG , Revinate , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Whistler Blackcomb revenues, which have grown to $500.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Whistler Blackcomb intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Whistler Blackcomb Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2014 | 2014 |
In 2014, Whistler Blackcomb implemented UKG Workforce Central (ex Kronos Workforce Central) deployed using Kronos Cloud hosting. The deployment addressed Workforce Management needs across the resort in British Columbia, Canada and targeted manager and employee workflows for timekeeping, scheduling, and labor costing.
The implementation configured Workforce Central 7 capabilities including advanced data visualizations and analytics, predictive scheduling, mobile manager functionality, Workforce Collaboration for employee engagement, and Workforce Activities for real-time labor costing. Configuration work emphasized scheduling rules, skill coverage visibility, and faster budgeting and forecasting workflows to align staffing with variable resort demand.
Deployed as a cloud-hosted instance, the architecture delivered mobile access and collaboration features to provide managers with in-the-moment workforce information, and to surface scheduling options and labor cost signals for frontline supervisors and HR administrators. The solution connected employee touchpoints for daily shift management, manager approvals, and workforce collaboration across Whistler Blackcomb operations.
Deployment and operational governance leveraged Workforce Central 7 Express Installers and multi-instance provisioning to simplify installs, service pack application, and instance management, reducing application downtime during configuration and upgrades. Governance focused on standardizing scheduling and approval workflows and operational configuration management to sustain consistent workforce administration using UKG Workforce Central (ex Kronos Workforce Central).
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Revinate | Legacy | Revinate Navis Direct Booking | Reservation and Booking Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019 Whistler Blackcomb implemented Revinate Navis Direct Booking on its website, using the solution as part of its Reservation and Booking Management activities to capture direct reservations. The deployment is explicitly customer-facing, embedding Revinate Navis Direct Booking into the public booking flow on whistlerblackcomb.com to handle online booking sessions for resort stays and experiences.
The Revinate Navis Direct Booking implementation centers on a direct booking engine and front-end booking widget, supporting reservation lifecycle management and guest data capture consistent with Reservation and Booking Management functionality. Configuration work focused on mapping availability and rate presentation to the website, orchestrating booking sessions and collecting guest contact and booking details through the Revinate Navis Direct Booking interface.
Operationally the solution is integrated into the consumer e-commerce channel on the corporate website and drives workflows used by reservations, e-commerce, marketing and operations teams across Whistler Blackcomb properties. The implementation scope is centered on direct-to-consumer bookings on the corporate site, with Revinate Navis Direct Booking serving as the primary web booking pathway for guests.
Governance for the deployment emphasized cross-functional ownership between digital commerce and operations, with processes adjusted to route web bookings into existing reservations and guest service workflows. Revinate Navis Direct Booking is referenced as the application managing online reservation capture and booking flow, aligning web checkout behavior with internal operational handling and guest communications.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 Whistler Blackcomb deployed LivePerson Conversational Cloud on its public website to deliver web-based guest engagement, using a Chatbots and Conversational AI solution to handle customer-facing inquiries and on-site information requests. The LivePerson Conversational Cloud implementation is oriented toward the website channel, embedding a conversational widget and supporting real-time messaging for prospective guests and visitors seeking booking and operational information.
The deployment utilized core Chatbots and Conversational AI capabilities common to the product, including conversational workflows, intent recognition, automated messaging and human handover for complex inquiries. Configuration emphasized session management, scripted response libraries and analytics instrumentation to monitor conversational patterns and tune intents over time.
Operational responsibility sits with digital channels and customer service teams, who manage conversational content updates and ongoing intent tuning to align with guest service and front-line support processes. Governance centers on iterative conversational model refinement and operational runbooks for agent escalation, ensuring the LivePerson Conversational Cloud remains aligned with online booking and visitor information workflows.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Campaign Management | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Whistler Blackcomb
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Whistler Blackcomb Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Whistler Blackcomb IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Whistler Blackcomb digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Whistler Blackcomb Technographics
Whistler Blackcomb is a Leisure and Hospitality organization based in Canada,
with around 4500 employees and annual revenues of $500.0 million.
Whistler Blackcomb operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), Revinate Navis Direct Booking and LivePerson Conversational Cloud,
covering areas like Workforce Management, Reservation and Booking Management and Chatbots and Conversational AI.
Whistler Blackcomb has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Revinate and LivePerson.
Whistler Blackcomb recently adopted applications including
Zendesk Support Ticketing System in 2021, LivePerson Conversational Cloud in 2020 and Adobe Audience Manager in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Whistler Blackcomb’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Whistler Blackcomb’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Whistler Blackcomb technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.