Wien Energy
Wien Energy Technographics
Wien Energy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wien Energy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2185 Wien Energy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wien Energy has purchased the following applications: Onlim Chatbots for Chatbots and Conversational AI in 2020, Celonis Execution Management Platform for Process Mining in 2018, BTL Interbit Platform for Blockchain Platform in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wien Energy is running and its propensity to invest more and deepen its relationship with Onlim , Celonis GmbH , BTL Group or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wien Energy revenues, which have grown to $1.68 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wien Energy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wien Energy Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Onlim | Legacy | Onlim Chatbots | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Wien Energy deployed Onlim Chatbots on its website. The Onlim Chatbots implementation provides a customer-facing conversational interface aligned with the Chatbots and Conversational AI category. The deployment was scoped to digital customer service interactions for Wien Energy, a utilities provider in Austria, to support common customer inquiries and self-service workflows.
Configuration emphasized intent recognition, dialog flow management, and FAQ automation consistent with Chatbots and Conversational AI functionality. Onlim Chatbots was embedded as a website widget to triage routine inquiries, surface contextual energy account information, and escalate complex cases into existing human contact workflows. Operational ownership and content governance were aligned to digital channels and customer service teams, who maintained conversational content, escalation rules, and channel routing. The technical architecture centered on a cloud-hosted conversational engine exposed via the public site, integrated into customer-facing processes without specifying back-end system connectors.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Celonis GmbH | Legacy | Celonis Execution Management Platform | Process Mining | Analytics and BI | n/a | 2018 | 2018 |
In 2018 Wien Energy implemented Celonis Execution Management Platform to instrument core operational processes and centralize visibility. The deployment targeted Process Mining for Purchase-to-Pay, Meter-to-Cash, and Plant Maintenance, and was positioned to enable the company to gain more transparency and make qualified, data-based decisions toward perfect execution.
The Celonis Execution Management Platform aggregates event and transactional data into process models and execution insights, with implemented capabilities including process discovery, conformance analytics, bottleneck identification, root-cause analysis, and execution management workflows. Wien Energy used the Celonis Execution Management Platform as a Process Mining layer to support procurement, billing, and plant maintenance business functions, providing operational transparency that informs governance and decision making across those functional domains.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| BTL Group | Legacy | BTL Interbit Platform | Blockchain Platform | Blockchain | Ernst & Young | 2017 | 2017 |
In 2017, Wien Energie ran a three month pilot of the BTL Interbit Platform, executed from March to May 2017, to evaluate blockchain use cases for energy trading reconciliation. The pilot used the BTL Interbit Platform in a Blockchain Platform context and was supported operationally and for governance by Ernst & Young. The engagement targeted Wien Energie operations in Austria and focused on back office processes in energy trading and finance rather than front office market operations.
The pilot concentrated on automated smart contract based reconciliation and immutable transaction recording, aligning with standard Blockchain Platform capabilities for deterministic settlement logic and cryptographically verifiable audit trails. Implementation work simulated reconciliation workflows and instrumented smart contract logic to compare ledger records against expected trading and settlement events. Configuration emphasized transaction lifecycle orchestration, reconciliation rulesets, and persistent ledger entries for post trade confirmation and accounting traceability.
Integrations were scoped to back office reconciliation workflows and trading counterparty exchange processes as part of the pilot, with Ernst & Young advising on process design and validation. Governance for the three month pilot included structured testing windows, validation of automated reconciliation outcomes, and oversight of smart contract behavior to surface process optimisation opportunities. The pilot aimed to demonstrate automated smart contract reconciliation and to explore related process optimisation and cost savings without reporting realized financial outcomes.
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2015 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Digital Workspace | IaaS |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Wien Energy
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Wien Energy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wien Energy IT executives and key decision makers. This section highlights Wien Energy's latest recorded technology evaluations, including Spotler for Marketing Automation on 2026-02-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wien Energy digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Wien Energy Technographics
Wien Energy is a Utilities organization based in Austria,
with around 2185 employees and annual revenues of $1.68 billion.
Wien Energy operates a diverse technology stack with applications such as
Onlim Chatbots, Celonis Execution Management Platform and BTL Interbit Platform,
covering areas like Chatbots and Conversational AI, Process Mining and Blockchain Platform.
Wien Energy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Onlim, Celonis GmbH and BTL Group.
Wien Energy recently adopted applications including
New Relic APM in 2021, Cloudflare CDN in 2021 and Onlim Chatbots in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wien Energy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wien Energy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wien Energy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.