Wilsons Epsom
Wilsons Epsom Technographics
Wilsons Epsom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wilsons Epsom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 223 Wilsons Epsom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wilsons Epsom has purchased the following applications: Keyloop DMS for Dealership Management in 2020, Visitor Chat for Chatbots and Conversational AI in 2019, CodeTwo Email Signatures for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wilsons Epsom is running and its propensity to invest more and deepen its relationship with Keyloop , Visitor Chat , CodeTwo or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wilsons Epsom revenues, which have grown to $163.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wilsons Epsom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wilsons Epsom Tech Stack and Enterprise Applications
Wilsons Epsom ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Keyloop | Legacy | Keyloop DMS | Dealership Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Wilsons Epsom implemented Keyloop DMS to centralize service and aftersales operations. Wilsons Epsom used the Dealership Management application to underpin workshop diary, booking workflows and parts and labour visibility across its service departments.
Keyloop Service Booking was introduced after a 2022 demonstration and integrated with the Keyloop DMS to populate the booking diary in real time. The combined deployment automated booking intake, introduced visible parts and labour pricing, and delivered a service job sheet workflow that removed the previous manual inbox processing and reduced the risk of customers arriving without appointments.
Implementation involved on-site engagement between Keyloop and Wilsons Epsom stakeholders, with Scott Billings Aftersales Director and Sam Dawe Systems Administrator driving internal adoption. Prior to the integration Wilsons relied on website enquiry forms and an in-house technical solution that required third party integrations and created ongoing maintenance overhead, so the integrated Keyloop DMS consolidated activity across manufacturer and internal systems and simplified booking administration.
Operational coverage spans three service departments supporting seven brands and processes approximately 500 bookings per month through the Service Booking integration. The deployment eliminated no-show bookings at arrival, improved precision of workshop appointment availability, and delivered an average reported time saving of 10 minutes per booking while enabling Wilsons to meet manufacturer booking SLAs and reallocate staff time to preparation follow ups and customer service.
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Wilsons Epsom AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Visitor Chat | Legacy | Visitor Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Wilsons Epsom deployed Visitor Chat on their website. Visitor Chat is a Chatbots and Conversational AI application implemented to manage web inquiries, capture leads and provide session based customer engagement for the automotive retail site. The implementation focuses on web based conversational flows and a visible chat widget embedded in customer facing pages.
The deployment configures automated conversational scripts for common dealership queries, lead capture forms and staged escalation to human agents supporting sales and aftersales teams. Operational ownership sits with the dealership customer service and sales functions, with configuration centered on conversation design, response templates and agent handover procedures. Visitor Chat is instrumented to run continuously on the website and to present contextual entry points for vehicle inquiries and service booking interactions.
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Wilsons Epsom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CodeTwo | Legacy | CodeTwo Email Signatures | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Wilsons Epsom deployed CodeTwo Email Signatures to centralize email signature management and standardize customer-facing communications on their website and across corporate mail. The deployment uses CodeTwo Email Signatures as a Collaboration solution to enforce branded templates, dynamic contact data, and rule-based signature assignment, delivering a single administrative console for template creation and policy application.
Configuration focused on signature templates, automated attribute population from the corporate identity store, and rule sets that vary signatures by business function such as sales and service. The implementation is integrated with the company email delivery path and website contact channels to ensure consistent presentation, and governance has been organized around centralized administration with delegated template editing for marketing and compliance.
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Collaboration | Collaboration |
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2015 | 2015 |
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Online Meeting Scheduling | Collaboration |
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2022 | 2022 |
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Wilsons Epsom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Wilsons Epsom ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2012 | 2012 |
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Wilsons Epsom PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Wilsons Epsom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Wilsons Epsom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Wilsons Epsom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wilsons Epsom IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wilsons Epsom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Wilsons Epsom Technographics
Wilsons Epsom is a Automotive organization based in United Kingdom,
with around 223 employees and annual revenues of $163.0 million.
Wilsons Epsom operates a diverse technology stack with applications such as
Keyloop DMS, Visitor Chat and CodeTwo Email Signatures,
covering areas like Dealership Management, Chatbots and Conversational AI and Collaboration.
Wilsons Epsom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Keyloop, Visitor Chat and CodeTwo.
Wilsons Epsom recently adopted applications including
Keyloop Service Booking in 2022, Cloudflare CDN in 2022 and CodeTwo Email Signatures in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wilsons Epsom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wilsons Epsom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wilsons Epsom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.