Wollongong City Council
41 Burelli Street,
Wollongong, 2500, NSW,
Australia
Wollongong, 2500, NSW,
Australia
61 2 4227-7111
Government
Wollongong City Council Technographics
Wollongong City Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Wollongong City Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1305 Wollongong City Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wollongong City Council has purchased the following applications: Infor Pathway Revenue Management for AR Automation in 2016, Aurion Payroll for Payroll in 2020, TechnologyOne OneCouncil SaaS ERP for Government ERP in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wollongong City Council is running and its propensity to invest more and deepen its relationship with Infor , Aurion , TechnologyOne or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wollongong City Council revenues, which have grown to $280.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wollongong City Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Wollongong City Council Tech Stack and Enterprise Applications
Wollongong City Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor Pathway Revenue Management | AR Automation | ERP | n/a | 2016 | 2016 |
In 2016, Wollongong City Council implemented Infor Pathway Revenue Management to support AR Automation for rates billing and revenue collection across its Rates and Information Services and Finance functions. The deployment centered on municipal revenue workflows and front-line customer interactions, positioning Infor Pathway Revenue Management as the system of record for property rates, notices, and payment arrangements.
Infor Pathway Revenue Management was configured to handle core accounts receivable and rates management capabilities including rates billing, supplementary list processing, notices of transfer, issuance and verification of Section 603 certificates in both paper and electronic forms, pension rebate processing and verification, direct debit processing and dishonour handling, domestic waste charge generation and cancellation, interest write offs, journal processing, and daily data entry workflows. The system supported monthly compliance reporting and maintenance of accurate subledger balances to ensure billing and account accuracy.
Integrations and operational touchpoints were explicit, with reconciliations between the Pathway subledger and the General Ledger in Technology One forming a regular daily and monthly control, and with external data flows from Land and Property Information and solicitor notifications for ownership changes. The quarterly Pensioner verification process with the Department of Human Services was coordinated through Pathway processes, and copy rate notices and certificates were produced for property settlement and customer service use, connecting revenue operations to customer-facing teams.
Governance and process control were embedded in the rollout and steady state operations, with Rates leadership meetings and a Rates monthly meeting used to manage project tasks, timelines, policies and process documentation. The council documented the Rate Hardship process, coordinated agendas and minutes, ran workshops to capture process feedback, and used Pathway to train and support Customer Service Unit staff, while Team Leads and the Rates Manager retained operational oversight of billing, recovery and reconciliation workflows.
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Wollongong City Council HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Aurion | Legacy | Aurion Payroll | Payroll | HCM | n/a | 2020 | 2020 |
In 2020, Wollongong City Council implemented Aurion Payroll, deploying the Aurion Payroll application to centralize payroll operations for the municipal workforce. Aurion Payroll is positioned as the council’s primary Payroll system to handle core pay processing and remuneration administration.
Configuration work focused on standard Payroll functional capabilities, including core payroll processing, statutory tax and superannuation handling, pay run scheduling, payslip distribution and payroll reporting. The implementation included setup of employee pay templates, leave and entitlements rules and period controls to align payroll calculations with public sector pay cycles.
Operational ownership was assigned to the council’s Application Support teams within the Information Management & Technology Management Team, reporting to the Chief Information Officer. Aurion Payroll was operated alongside Aurion HRIS, TechnologyOne OneCouncil SaaS ERP, HP Records Manager ECM and Microsoft 365, enabling operational coordination across HR, finance and records teams while the Technology Support team managed incidents, service requests and end user communication for payroll issues.
Governance for Aurion Payroll was managed through the IT Service Delivery Manager function, which oversaw vendor performance monitoring, service and quality improvement plans and resource allocation against budgets and service level targets. Ongoing support and optimisation activities were embedded in existing application support processes to maintain alignment with organisational service levels.
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting | HCM |
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2018 | 2018 |
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Recruiting | HCM |
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2018 | 2018 |
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Wollongong City Council ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TechnologyOne | Legacy | TechnologyOne OneCouncil SaaS ERP | Government ERP | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, Wollongong City Council implemented TechnologyOne OneCouncil SaaS ERP as part of a phased cloud first strategy, positioning the council on a vendor-hosted Government ERP platform. The implementation was described as a multi-year program that moved core financial and operational systems onto TechnologyOne OneCouncil SaaS ERP to create shared, integrated and scalable council systems.
The initial deployment in 2018 focused on core ERP capabilities including budgeting, chart of accounts and procurement workflows. In 2019 the council adopted TechnologyOne Ci Anywhere to introduce mobile friendly workflows for purchasing, performance planning and budgeting, and in 2020 the Ci Anywhere footprint expanded to include asset management, construction and maintenance work allocation, and customer service operations. The council planned additional modules for document management, property and rating, policy and compliance, lease management, contracts and project management during 2020 and 2021, reflecting staged module activation across the Government ERP.
Architecturally the program used TechnologyOne’s SaaS platform together with the Ci Anywhere mobile layer to deliver browser and tablet access for field staff, replacing paper based field processes with digital work orders and condition capture. Field mobility was operationalized through more than 140 tablets used by outdoor workers to view work orders, capture asset condition data and receive messages, while also providing on the go access to standard operating procedures, safety information, timesheets and leave requests.
Governance and process change were implemented in partnership with TechnologyOne, with the council aligning workflows and information linkages to support information sharing and improved visibility across business units. The rollout emphasized operational coverage of asset intensive functions, community facilities and service delivery, supporting a $115.8 million capital works program and the council’s waste collection and facilities operations, and produced more integrated and accessible systems for cross team collaboration.
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Government ERP | ERP Services and Operations |
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2016 | 2016 |
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Real Estate Property Management | ERP Services and Operations |
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2016 | 2016 |
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Wollongong City Council Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Document Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2019 | 2019 |
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Wollongong City Council PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2018 | 2018 |
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Wollongong City Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Wollongong City Council
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Chief Digital & Information Officer | CXO | IT | |
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IT Service Delivery Manager | Manager | IT | |
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Finance Manager | Manager | Finance | |
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Apps Being Evaluated by Wollongong City Council Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Wollongong City Council IT executives and key decision makers. This section highlights Wollongong City Council's latest recorded technology evaluations, including Sitecore CMS for Web Content Management on 2025-06-30, Bepoz POS for Point Of Sale on 2025-04-11, and TechnologyOne ERP for ERP Financial on 2025-04-01. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Wollongong City Council digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-06-30 | Wollongong City Council | Evaluated | Sitecore | Sitecore CMS | Web Content Management | Content Management |
| 2025-04-11 | Wollongong City Council | Evaluated | Bepoz | Bepoz POS | Point Of Sale | ERP Services and Operations |
| 2025-04-01 | Wollongong City Council | Evaluated | TechnologyOne | TechnologyOne ERP | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Wollongong City Council Technographics
Wollongong City Council is a Government organization based in Australia,
with around 1305 employees and annual revenues of $280.0 million.
Wollongong City Council operates a diverse technology stack with applications such as
Infor Pathway Revenue Management, Aurion Payroll and TechnologyOne OneCouncil SaaS ERP,
covering areas like AR Automation, Payroll and Government ERP.
Wollongong City Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, Aurion and TechnologyOne.
Wollongong City Council recently adopted applications including
Cloudflare CDN in 2022, Aurion Payroll in 2020 and Micro Focus Content Management in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Wollongong City Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Wollongong City Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Wollongong City Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.