Burlington, L7N 3V6, ON,
Canada
Wolseley Canada Inc. Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Wolseley Canada Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Wolseley Canada Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Wolseley Canada Inc. has purchased the following applications: Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2020, Supportbench for Customer Support in 2024, Oracle Cloud ERP for ERP Financial in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Wolseley Canada Inc. is running and its propensity to invest more and deepen its relationship with Microsoft , Amazon Web Services (AWS) , Supportbench or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Wolseley Canada Inc. revenues, which have grown to $800.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Wolseley Canada Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2020 | 2020 | ||
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Supportbench | Legacy | Supportbench | Customer Support | CRM | n/a | 2024 | 2024 | In 2024, Wolseley Canada Inc. moved from email-only support to Supportbench to centralize ticketing and automate routing for its high-volume distributor customer-support operation in Canada. Supportbench is the Customer Support application deployed to consolidate inbound inquiries into a single helpdesk and provide visibility across the companys Canada support teams. The implementation used Supportbench ticketing, configurable workflows, a knowledge base, and analytics modules described in the vendor case study. Ticketing centralized case intake and queuing, configurable workflows automated routing and SLA assignment, the knowledge base enabled agent-authored knowledge articles and self-service content, and analytics provided queue and case-resolution reporting. Operational scope covered Wolseley Canadas customer-support organization in Canada, with rollout activities focused on standardizing case categorization, escalation rules, and queue ownership. Governance established new workflow-driven processes and agent training for queue management, shifting from fragmented email handling to centralized ticket ownership. The company reported improved visibility and faster resolution times following the Supportbench deployment. |
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Warehouse Management | SCM |
|
2009 | 2009 |
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