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Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Wolseley Canada Inc. Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2020 2020
Application Hosting and Computing Services IaaS 2020 2020
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Supportbench Legacy Supportbench Customer Support CRM n/a 2024 2024 In 2024, Wolseley Canada Inc. moved from email-only support to Supportbench to centralize ticketing and automate routing for its high-volume distributor customer-support operation in Canada. Supportbench is the Customer Support application deployed to consolidate inbound inquiries into a single helpdesk and provide visibility across the companys Canada support teams. The implementation used Supportbench ticketing, configurable workflows, a knowledge base, and analytics modules described in the vendor case study. Ticketing centralized case intake and queuing, configurable workflows automated routing and SLA assignment, the knowledge base enabled agent-authored knowledge articles and self-service content, and analytics provided queue and case-resolution reporting. Operational scope covered Wolseley Canadas customer-support organization in Canada, with rollout activities focused on standardizing case categorization, escalation rules, and queue ownership. Governance established new workflow-driven processes and agent training for queue management, shifting from fragmented email handling to centralized ticket ownership. The company reported improved visibility and faster resolution times following the Supportbench deployment.
ERP Financial Management
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Oracle Legacy Oracle Cloud ERP ERP Financial ERP Financial Management n/a 2016 2016
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Recruiting, Applicant Tracking System HCM 2019 2019
CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Secure Email Gateways (SEGs) CyberSecurity 2019 2019
PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Transactional Email PaaS 2018 2018
SCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Warehouse Management SCM 2009 2009
IT Decision Makers and Key Stakeholders at Wolseley Canada Inc.
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Wolseley Canada Inc. Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Wolseley Canada Inc. Technographics

Wolseley Canada Inc. is a Distribution organization based in Canada, with around 2500 employees and annual revenues of $800.0 million.

Wolseley Canada Inc. operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, Supportbench and Oracle Cloud ERP, covering areas like Application Hosting and Computing Services, Customer Support and ERP Financial.

Wolseley Canada Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, Supportbench and Oracle.

Wolseley Canada Inc. recently adopted applications including Supportbench in 2024, Microsoft Azure Cloud Services in 2020 and Amazon EC2 in 2020, highlighting its ongoing modernization strategy.

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Our research team continuously updates Wolseley Canada Inc.’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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