Baku, AZ1065,
Azerbaijan
Xalq Bank Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Xalq Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 753 Xalq Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Xalq Bank has purchased the following applications: Oracle Flexcube for Core Banking in 2015, Userlike for Chatbots and Conversational AI in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Xalq Bank is running and its propensity to invest more and deepen its relationship with Oracle , Userlike , Onicon or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Xalq Bank revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Xalq Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Flexcube | Core Banking | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 Xalq Bank implemented Oracle Flexcube version 14 as its Core Banking platform, selecting Oracle as the vendor. The transition was driven by planned business expansion and the bank's need for a more modern functional and productive solution.
The Oracle Flexcube implementation concentrated on core banking capabilities consistent with Core Banking deployments, including account processing, deposit management, loan servicing, payments clearing, and customer data management. Configuration and parameterization of Oracle Flexcube focused on supporting both retail and corporate banking workflows and centralized transaction processing.
The implementation project was executed by Datas Technology and covered all 30 branches operating throughout Azerbaijan, centralizing core processing on the Oracle Flexcube platform and aligning branch operations to the centralized core. Deployment activities emphasized system provisioning, version switch to Flexcube 14, and coordination of branch cutover across the bank's nationwide network.
Project governance combined bank-side configuration control with implementation oversight from Datas Technology, with rollout planning aimed at standardizing core processing across sites. The rollout positioned Xalq Bank's Oracle Flexcube Core Banking environment to support the bank's stated expansion objectives.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Userlike | Legacy | Userlike | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Xalq Bank implemented Userlike as a web-based chat platform categorized under Chatbots and Conversational AI to provide customer-facing messaging on its public website. Userlike is installed as an embedded web chat widget on Xalq Bank's site and is used to handle live and asynchronous customer interactions through browser-accessible agent tools.
The implementation leverages typical Chatbots and Conversational AI functional capabilities, including a browser-based operator console, live chat routing, canned responses, visitor monitoring, offline messaging, and chat transcripts for record keeping. Configuration appears focused on conversation handling, automated reply templates, and operator session management to support front-line inquiry triage and simple conversational workflows.
Architecturally the solution is delivered as a web-embedded widget connected to Userlike’s hosted platform, with bank agents accessing the operator interface via web browsers. The deployment scope is the public website and front-office digital channel, serving retail customer inquiries and online support touchpoints rather than internal applications.
Governance centered on assigning chat responsibilities to front-office teams and defining chat handling and escalation workflows into existing service processes. Source documentation does not specify integrations with back-end systems, therefore the implementation emphasizes the web channel, operator workflow, and message capture for audit and compliance.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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