Warrenville, 60555, IL,
United States
XcelPros Technographics
XcelPros Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by XcelPros and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 35 XcelPros employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
XcelPros has purchased the following applications: Landbot for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems XcelPros is running and its propensity to invest more and deepen its relationship with Hello Umi , Google , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing XcelPros revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for XcelPros intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
XcelPros Tech Stack and Enterprise Applications
XcelPros AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hello Umi | Legacy | Landbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, XcelPros implemented Landbot on their website to introduce Chatbots and Conversational AI functionality for client engagement. The deployment used Landbot as a cloud-hosted conversational platform embedded as a website chat widget, with conversation flows authored in Landbot's visual builder to handle initial client interactions and intake. The implementation was scoped to a US-based professional services firm of 35 employees and targeted front-end website engagement rather than broad back-office automation. Landbot is the primary conversational interface on public site pages, standardizing how initial inquiries are collected and routed for follow-up.
Configuration focused on conversational flow design, lead qualification scripts, scripted FAQ automation, and handoff triggers for human follow-up, reflecting common Chatbots and Conversational AI capabilities. Operational ownership is concentrated in marketing and client services, who maintain conversation builders, update scripted knowledge, and govern versioning and iterative improvements. Integrations were limited to website embedding, with captured conversation data retained in Landbot for export or manual review, and no external system integrations are specified. The rollout emphasized maintaining a compact, web-first architecture to support client intake and preliminary triage workflows.
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XcelPros Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, XcelPros implemented Google Workspace (Formerly Google G-Suite). The deployment is classified under Collaboration and was provisioned for the entire 35 person professional services firm headquartered in the United States. Google Workspace (Formerly Google G-Suite) was used for core collaboration functions including Gmail email, Calendar scheduling, Google Docs and Sheets collaborative editing, and Drive based centralized file storage and shared drives.
Operational architecture reflects a single domain tenancy administered through the Google Workspace admin console with centralized account provisioning, role based admin controls, and shared drive organization to support client engagement and internal operations. Mobile access and browser based collaboration were enabled across departments, and public site metadata indicates XcelPros uses Google Workspace (Formerly Google G-Suite). Governance practices align with Collaboration category norms such as account lifecycle management and permission controls.
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XcelPros CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, XcelPros implemented Hotjar on its public website to capture visitor behavior and improve site-level engagement. XcelPros implemented Hotjar for Customer Experience to support website analytics and user behavior analysis, linking the application directly to marketing and digital engagement functions.
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XcelPros IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at XcelPros
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Managing Member and Co-Founder | CXO | Finance | |
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Consultant | Manager | Finance | |
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Head of Microsoft Dynamics Practice | Director | IT | |
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Apps Being Evaluated by XcelPros Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||