AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Xiamen Milesight Technology Co. Tech Stack and Enterprise Applications

Xiamen Milesight Technology Co. CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy FreshDesk Customer Support Customer Support CRM n/a 2021 2021
In 2021, Xiamen Milesight Technology Co. deployed FreshDesk Customer Support for Customer Support on its corporate website. The implementation used FreshDesk Customer Support as a cloud hosted service, embedding a web support widget to capture inbound customer inquiries directly from product pages and support sections. Configuration centered on core FreshDesk capabilities aligned with Customer Support workflows, including ticket management, a public knowledge base, automated ticket routing, SLA configuration and canned responses to standardize first response. Administrators configured queues and agent roles to manage incident classification and prioritization consistent with typical customer support process automation. Operational scope covered Milesight's customer service and technical support teams, processing web originated tickets related to product configuration, warranty and after sales support. The deployment scale reflected a 100 employee manufacturing organization and used a lightweight SaaS administration model with browser based admin and agent consoles. Governance emphasized administrator accounts, role based access controls, ticket assignment and escalation workflows, and documented SLA policies to route and prioritize work inside support and product teams. The rollout prioritized web channel servicing and standardized support workflows rather than extensive system to system orchestration.
Xiamen Milesight Technology Co. IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Huawei Enterprise Legacy Huawei Cloud Application Hosting and Computing Services IaaS n/a 2011 2011
In 2011, Xiamen Milesight Technology Co. deployed Huawei Cloud for Application Hosting and Computing Services. Huawei Cloud is used as infrastructure as a service to host the company website and public-facing web applications for the China-based manufacturing firm. The implementation is oriented around core Application Hosting and Computing Services capabilities, leveraging virtual compute instances, object and block storage, and virtual networking to provision web servers, store site assets, and manage DNS-based routing for the site. Operational coverage focuses on the corporate website and associated web applications, with web operations and IT teams responsible for provisioning, configuration, and centralized hosting governance using Huawei Cloud.

IT Decision Makers and Key Stakeholders at Xiamen Milesight Technology Co.

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Xiamen Milesight Technology Co. Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Xiamen Milesight Technology Co. IT executives and key decision makers. This section highlights Xiamen Milesight Technology Co.'s latest recorded technology evaluations, including ServiceNow ITSM for IT Service Management on 2026-02-25 and Cisco BroadWorks for Collaboration on 2026-01-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Xiamen Milesight Technology Co. digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
2026-02-25 Xiamen Milesight Technology Co. Evaluated ServiceNow ServiceNow ITSM IT Service Management ITSM
2026-01-08 Xiamen Milesight Technology Co. Evaluated Cisco Systems Cisco BroadWorks Collaboration Collaboration
FAQ - APPS RUN THE WORLD Xiamen Milesight Technology Co. Technographics
Xiamen Milesight Technology Co. is a Manufacturing organization based in China, with around 100 employees and annual revenues of $10.0 million.
Xiamen Milesight Technology Co. operates a diverse technology stack with applications such as FreshDesk Customer Support and Huawei Cloud, covering areas like Customer Support and Application Hosting and Computing Services.
Xiamen Milesight Technology Co. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Freshworks and Huawei Enterprise.
Xiamen Milesight Technology Co. recently adopted applications including FreshDesk Customer Support in 2021 and Huawei Cloud in 2011, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Xiamen Milesight Technology Co.’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Xiamen Milesight Technology Co.’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Xiamen Milesight Technology Co. technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.