Xiamen, 361008,
China
Xiamen Milesight Technology Co. Technographics
Xiamen Milesight Technology Co. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Xiamen Milesight Technology Co. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Xiamen Milesight Technology Co. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Xiamen Milesight Technology Co. has purchased the following applications: FreshDesk Customer Support for Customer Support in 2021, Huawei Cloud for Application Hosting and Computing Services in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Xiamen Milesight Technology Co. is running and its propensity to invest more and deepen its relationship with Freshworks , Huawei Enterprise or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Xiamen Milesight Technology Co. revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Xiamen Milesight Technology Co. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Xiamen Milesight Technology Co. Tech Stack and Enterprise Applications
Xiamen Milesight Technology Co. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2021 | 2021 |
In 2021, Xiamen Milesight Technology Co. deployed FreshDesk Customer Support for Customer Support on its corporate website. The implementation used FreshDesk Customer Support as a cloud hosted service, embedding a web support widget to capture inbound customer inquiries directly from product pages and support sections.
Configuration centered on core FreshDesk capabilities aligned with Customer Support workflows, including ticket management, a public knowledge base, automated ticket routing, SLA configuration and canned responses to standardize first response. Administrators configured queues and agent roles to manage incident classification and prioritization consistent with typical customer support process automation.
Operational scope covered Milesight's customer service and technical support teams, processing web originated tickets related to product configuration, warranty and after sales support. The deployment scale reflected a 100 employee manufacturing organization and used a lightweight SaaS administration model with browser based admin and agent consoles.
Governance emphasized administrator accounts, role based access controls, ticket assignment and escalation workflows, and documented SLA policies to route and prioritize work inside support and product teams. The rollout prioritized web channel servicing and standardized support workflows rather than extensive system to system orchestration.
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Xiamen Milesight Technology Co. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Huawei Enterprise | Legacy | Huawei Cloud | Application Hosting and Computing Services | IaaS | n/a | 2011 | 2011 |
In 2011, Xiamen Milesight Technology Co. deployed Huawei Cloud for Application Hosting and Computing Services. Huawei Cloud is used as infrastructure as a service to host the company website and public-facing web applications for the China-based manufacturing firm.
The implementation is oriented around core Application Hosting and Computing Services capabilities, leveraging virtual compute instances, object and block storage, and virtual networking to provision web servers, store site assets, and manage DNS-based routing for the site. Operational coverage focuses on the corporate website and associated web applications, with web operations and IT teams responsible for provisioning, configuration, and centralized hosting governance using Huawei Cloud.
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IT Decision Makers and Key Stakeholders at Xiamen Milesight Technology Co.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Xiamen Milesight Technology Co. Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-25 | Xiamen Milesight Technology Co. | Evaluated | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| 2026-01-08 | Xiamen Milesight Technology Co. | Evaluated | Cisco Systems | Cisco BroadWorks | Collaboration | Collaboration |