XNDO
65 Ubi Ave 1, #06-00,
Singapore, 408939,
Singapore
Singapore, 408939,
Singapore
65 6738 0756
Consumer Packaged Goods
XNDO Technographics
XNDO Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by XNDO and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 XNDO employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that XNDO has purchased the following applications: Microsoft Dynamics NAV for ERP Financial in 2014, Zendesk Chat for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems XNDO is running and its propensity to invest more and deepen its relationship with Microsoft , Google , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing XNDO revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for XNDO intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
XNDO Tech Stack and Enterprise Applications
XNDO ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics NAV | ERP Financial | ERP | n/a | 2014 | 2014 |
In 2014, XNDO implemented Microsoft Dynamics NAV as its ERP Financial system. The implementation targeted core finance and warehouse administrative workflows for the Singapore based consumer packaged goods company, aligning Microsoft Dynamics NAV with operational needs for procurement, inventory control and order processing.
Configuration emphasized Finance and Inventory components including General Ledger, Accounts Payable, Inventory Management, Purchasing and Sales Order Management. Microsoft Dynamics NAV was configured to support transaction flows for issuance of Goods Received Notes, coordination of quality checks with Product Development, preparation of delivery documentation and labeling for shipment, handling and re classification of returns, approval driven write offs and stock take activities.
The deployment operated alongside a Warehouse Management System and integrated with Microsoft Office for document preparation and reporting. Operational coverage included warehouse staff, procurement, product development and finance teams, with governance focused on transaction level controls for GRN processing, approval workflows for returns and write offs and documented stock audit procedures, ensuring Microsoft Dynamics NAV served XNDO as the central ERP Financial platform for finance and warehouse operations.
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Payment Processing | ERP |
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2021 | 2021 |
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XNDO AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, XNDO implemented Zendesk Chat on its website to introduce conversational support for online shoppers. XNDO is a Singapore based consumer packaged goods company with approximately 200 employees, and the deployment falls under the Chatbots and Conversational AI category to manage both live agent conversations and automated interactions.
The implementation configures the Zendesk Chat web widget to handle visitor initiated live chat and rule based bot responses, with pre chat capture, canned responses, chat routing, and conversation transcripts used to support agent handovers. Agents use the Zendesk Chat agent console to manage concurrent sessions and maintain conversation context, reflecting standard functional modules in Chatbots and Conversational AI deployments.
Operationally the scope is the public site at https://www.xndo.com, with customer support and e commerce teams responsible for day to day handling of chats and follow up. The deployment anchors web based customer service workflows, positioning chat as a primary touchpoint for product inquiries and order support while preserving transcript data for subsequent case work.
Governance focuses on chat workflow design, agent training on conversational guidelines, creation of scripted responses, and documented escalation rules to align chat handling with existing support processes. Rollout and tuning emphasize page level trigger configuration and iterative adjustment of response flows to improve routing fidelity and conversational consistency.
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XNDO Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2019 | 2019 |
In 2019, XNDO deployed Microsoft 365 as its Collaboration platform. XNDO implemented Microsoft 365 to provide cloud native email, document collaboration, and real time communications for its 200 employee consumer packaged goods operations in Singapore.
The Microsoft 365 deployment was provisioned as a centralized cloud tenancy and uses standard Collaboration modules including Exchange Online for corporate email, SharePoint Online for intranet and shared document libraries, Microsoft Teams for chat and meetings, and OneDrive for personal file storage. Core functional capabilities implemented include email hosting, document co authoring and versioning, team channels and meetings, calendar and presence services, and Office desktop and web productivity apps.
The implementation is visible on XNDO's public website, indicating Microsoft 365 is used to support web linked collaboration or content workflows. Operational coverage extends across product marketing, sales collaboration, finance communications, and IT administration, with the XNDO Microsoft 365 Collaboration environment serving internal communications and document workflow needs.
Governance is structured around an IT managed tenant model with centralized user provisioning, group management, identity and access controls, and content lifecycle or compliance settings aligned to Collaboration workflows. Configuration emphasis is on centralized administration of users and content, role based access patterns, and policy driven controls to support cross functional collaboration and information governance.
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Collaboration | Collaboration |
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2023 | 2023 |
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XNDO eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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XNDO CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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XNDO IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at XNDO
| First Name | Last Name | Title | Function | Department | Phone | |
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General Manager | Manager | Finance | |
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Group Head of IT | Director | IT | |
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Regional Business System Manager | Manager | IT | |
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Senior Accounting Executive | Manager | Finance | |
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Apps Being Evaluated by XNDO Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from XNDO IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the XNDO digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD XNDO Technographics
XNDO is a Consumer Packaged Goods organization based in Singapore,
with around 200 employees and annual revenues of $20.0 million.
XNDO operates a diverse technology stack with applications such as
Microsoft Dynamics NAV, Zendesk Chat and Microsoft 365,
covering areas like ERP Financial, Chatbots and Conversational AI and Collaboration.
XNDO has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Zendesk.
XNDO recently adopted applications including
Google Pay in 2021, Salesforce Commerce Cloud in 2021 and Salesforce Commerce Cloud Einstein in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of XNDO’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates XNDO’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete XNDO technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.