Xylem
301 Water Street SE Suite 200,
Washington, 20003, DC,
United States
Washington, 20003, DC,
United States
1 202-869-9150
Manufacturing
Xylem Technographics
Xylem Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Xylem and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 23000 Xylem employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Xylem has purchased the following applications: Esker Accounts Receivable for AR Automation in 2017, Workday Absence Management for Absence and Leave Management in 2019, ServiceMax for Field Service Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Xylem is running and its propensity to invest more and deepen its relationship with Esker SA , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Xylem revenues, which have grown to $8.56 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Xylem intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Xylem Tech Stack and Enterprise Applications
Xylem ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Esker SA | Legacy | Esker Accounts Receivable | AR Automation | ERP | n/a | 2017 | 2017 |
In 2017, Xylem implemented Esker Accounts Receivable to centralize electronic invoicing and outbound invoice processing. The deployment used Esker’s cloud-based platform in the AR Automation category to deliver e-invoices and to manage mixed digital and print invoice workflows across its operating footprint.
Esker Accounts Receivable was configured to deliver invoices electronically either by email with a PDF attachment or by providing customers a link to an online portal. The implementation applied e-signatures and timestamps to support regulatory compliance in over 50 countries, and the Esker online portal allows both Xylem and its customers to securely access and review invoices while customers select and manage their invoice delivery preferences.
For audit and compliance needs Esker provides unique username and password credentials for internal and external auditors to access invoice records. Where customers prefer paper, Xylem routes those orders to Esker’s mail production facilities where invoices are printed, folded, stuffed, stamped, handed off to the postal service and archived electronically, preserving a single control point for invoice distribution and retention.
The implementation impacted accounts receivable and billing operations and introduced governance changes around customer delivery preferences and credentialed audit access. The solution ties invoice issuance, secure portal access, and managed print and mail services into a consolidated AR Automation workflow designed to meet multi-country e-invoicing access and tax authority requirements.
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ERP Financial | ERP |
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2024 | 2025 |
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Expense Management | ERP |
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2015 | 2015 |
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Subscription and Recurring Billing | ERP |
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2024 | 2024 |
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Xylem HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2019 | 2020 |
In 2019, Xylem implemented Workday Absence Management as part of a broader Workday HCM deployment. The Workday Absence Management implementation was positioned in the Absence and Leave Management category to support centralized absence administration and leave workflows across HR functions.
Implementation scope covered module configuration for absence rules, eligibility, and time off workflows integrated into the companys Core HCM, Talent, and Compensation modules. Configuration work included building custom Workday reports and maintaining security assignments to enforce role based access for absence processing and approvals.
Operational execution was led by a North American data lead who managed data validation and testing across the Workday HRIS implementation, and who trained the global HR team during rollout. The program established a single Workday HCM tenancy for absence and related HR processes and retained Workday AMS and HCM ongoing service vendor support as the primary service channel.
Governance centered on controlled testing cycles, report based validation, and security stewardship maintained by HRIT analysts, with a follow on Phase II that developed Workday Advanced Compensation capabilities. Workday Absence Management at Xylem was therefore embedded into global HR operations, aligned with compensation and talent workflows in the Absence and Leave Management category.
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BackGround Screening | HCM |
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2014 | 2014 |
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Compensation Management | HCM |
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2019 | 2020 |
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Core HR | HCM |
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2019 | 2020 |
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Payroll | HCM |
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2019 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Xylem ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ServiceMax | Legacy | ServiceMax | Field Service Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Xylem implemented ServiceMax as its Field Service Management platform to centralize field operations and service delivery. The deployment is governed by a global team of Salesforce and ServiceMax Administrators, Analysts and Developers, led by a Sr. Manager, Salesforce who is responsible for design, development, implementation and ongoing platform support.
ServiceMax was configured to support core Field Service Management capabilities including work order management, scheduling and dispatch, mobile workforce enablement, asset and service contract tracking, parts and inventory control, and configurable business rules and automation. The implementation emphasized application configuration and business rules authored by the internal team, aligning ServiceMax workflows with Xylem service processes.
The ServiceMax environment is integrated with Xylem’s Salesforce platform, with a shared data model and operational handoffs between CRM and field service systems. Integration points focus on service case creation, technician assignment and customer account synchronization, enabling coordinated field operations across manufacturing and service functions.
Operational governance centers on a centralized administration model, with Analysts and Developers maintaining release cadence, change control, and configuration management for both Salesforce and ServiceMax. This structure supports consistent governance across regions and business units, and positions Xylem to iterate on service workflows through joint Salesforce and ServiceMax administration.
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Rental Management System | ERP Services and Operations |
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2019 | 2019 |
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Travel Management | ERP Services and Operations |
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2015 | 2015 |
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Xylem Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2012 | 2018 |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Xylem Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Xylem Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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Intelligent Document Processing | Content Management |
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2022 | 2022 |
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Xylem CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Call Center | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Xylem EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2017 | 2017 |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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Xylem ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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Xylem PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Geographic Information System | PLM and Engineering |
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2021 | 2021 |
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Xylem IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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SD-WAN | IaaS |
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2023 | 2023 |
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Xylem CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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VPN | CyberSecurity |
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2023 | 2023 |
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VPN | CyberSecurity |
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2023 | 2023 |
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Xylem Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Professional Services | Professional Services |
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2015 | 2016 |
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IT Decision Makers and Key Stakeholders at Xylem
| First Name | Last Name | Title | Function | Department | Phone | |
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Sales Leader, America\'s Commercial Team, Water Solutions | Director | Finance | |
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Director of Sales | Director | Finance | |
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Vice President, Human Resources Applied Water and Global Enabling Functions | VP | HR | |
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Director Global Credit and Collectons | Director | Finance | |
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VP, Controller & Chief Accounting Officer | CXO | Finance | |
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US Controller, Director of FP&A | Director | Finance | |
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Regional Finance Director | Director | Finance | |
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Vice President, Human Resources, Applied Product Technologies & Treatment | Director | HR | |
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Sr HR Director, Corporate Functions | Director | HR | |
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Senior Vice President, Chief People and Sustainability Officer | CXO | HR | |
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Vice President, Human Resources & Strategic Projects | VP | HR | |
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Finance Director | Director | Finance | |
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Director, Operational Finance | Director | Finance | |
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Sr. Manager, Finance R&D | Manager | Finance | |
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Director of Finance, Assessment Services | Director | Finance | |
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Procurement Manager | Manager | Procurement | |
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Global Procurement Director, Risk Management | Director | Procurement | |
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Sr Director, Finance and Accounting Systems | Director | Finance | |
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IT Director, Commercial Systems | Director | IT | |
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Chief Information Officer | CXO | IT | |
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Senior Vice President and Chief Financial Officer | CXO | Finance | |
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Global ERP Transformation Leader | Manager | IT | |
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Manager, ERP Technologies and Financial Systems, Americas | Manager | IT | |
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Apps Being Evaluated by Xylem Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Xylem IT executives and key decision makers. This section highlights Xylem's latest recorded technology evaluations, including Tyler Munis ERP for Government ERP on 2026-02-27, TEAM Software WinTeam eHub for Employee Self Service on 2025-10-14, and Microsoft Project Online for Project Portfolio Management on 2025-09-19. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Xylem digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-02-27 | Xylem | Evaluated | Tyler Technologies | Tyler Munis ERP | Government ERP | ERP Services and Operations |
| 2025-10-14 | Xylem | Evaluated | TEAM Software | TEAM Software WinTeam eHub | Employee Self Service | HCM |
| 2025-09-19 | Xylem | Evaluated | Microsoft | Microsoft Project Online | Project Portfolio Management | PPM |
| 2025-02-28 | Xylem | Evaluated |
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Supplier Relationship Management | Procurement |
| 2024-11-28 | Xylem | Evaluated |
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Manufacturing Execution System | ERP Services and Operations |
| 2024-07-29 | Xylem | Evaluated |
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Incentive Compensation Management | SPM |
FAQ - APPS RUN THE WORLD Xylem Technographics
Xylem is a Manufacturing organization based in United States,
with around 23000 employees and annual revenues of $8.56 billion.
Xylem operates a diverse technology stack with applications such as
Esker Accounts Receivable, Workday Absence Management and ServiceMax,
covering areas like AR Automation, Absence and Leave Management and Field Service Management.
Xylem has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Esker SA, Workday and ServiceMax.
Xylem recently adopted applications including
Oracle Cloud ERP in 2024, Zuora Billing in 2024 and ServiceMax in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Xylem’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Xylem’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Xylem technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.