York University
York University Technographics
York University Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by York University and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 7000 York University employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that York University has purchased the following applications: IBM Maximo for Enterprise Asset Management in 2012, IBM Watson Visual Recognition for Computer Vision in 2020, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems York University is running and its propensity to invest more and deepen its relationship with IBM , Contentsquare , Prism PPM or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing York University revenues, which have grown to $1.75 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for York University intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
York University Tech Stack and Enterprise Applications
York University ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | n/a | 2012 | 2013 |
In 2012, York University deployed IBM Maximo as its Enterprise Asset Management solution. The deployment is exposed through an IBM Maximo web client on the university website, indicating a web-based application tier used for asset and work order access.
IBM Maximo was configured to support core Enterprise Asset Management functions including asset lifecycle management, work order management, preventive maintenance scheduling, inventory control, and condition inspections. The implementation uses the IBM Maximo webclient interface, which implies configuration around role-based access, browser-based forms for work order intake, and operational workflows aligned to campus maintenance needs.
Operational coverage centers on campus facilities and maintenance workflows, tying asset records and maintenance schedules to facilities management business functions across York University. Governance measures were established to centralize asset registers and standardize work order processes, reinforcing consistent maintenance execution and asset data stewardship.
|
York University AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Watson Visual Recognition | Computer Vision | AI-Powered Application | n/a | 2020 | 2020 |
In 2020 York University implemented IBM Watson Visual Recognition to support a skin cancer detection research project, integrating IBM Watson Visual Recognition and Watson Assistant into a Computer Vision workflow. The deployment focused on model development and an online demonstrator, with the project run using Python locally and production hosting on IBM Cloud.
The implementation included custom image scraping and dataset engineering, images mined from multiple medical websites and Google Images and classified through manual and scripted labeling workflows. The team created and configured the visual recognition project inside Watson Studio, loaded data assets, and executed iterative training cycles for the IBM Watson Visual Recognition model using supervised image classification pipelines.
Integrations were explicit and pragmatic, the visual recognition model was linked to Watson Assistant to surface results through a conversational interface, and the application was executed locally in Python before being deployed to IBM Cloud for online access. The architecture therefore combined Watson Studio model training artifacts, the IBM Watson Visual Recognition service for inference, Watson Assistant for interaction, and IBM Cloud for runtime hosting and resource consumption.
Operational governance emphasized dataset curation and retraining cadence, reproducible training projects in Watson Studio, and deployment controls for the cloud hosted application, with paid cloud resources used during development and a provided estimate of production costs. The work produced an online deployed application for skin cancer detection research using IBM Watson Visual Recognition, maintaining clear separation between data ingestion, model training, inference, and conversational access.
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York University CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
In 2021, York University deployed Hotjar on its website. The implementation uses Hotjar as a Customer Experience platform to capture user behavior across the university web estate, supporting digital marketing, web experience optimization, admissions communications, and student services touchpoints.
Platform configuration centers on Hotjar modules such as heatmaps, session recordings, conversion funnels, on-page feedback widgets and short surveys to collect qualitative interaction data. Implementation scope covers the public-facing web properties instrumented with Hotjar tracking scripts, with governance focused on web analytics tagging, cookie consent alignment, and privacy controls consistent with institutional data policies. Operational ownership rests with web analytics and digital channels teams at York University, who use Hotjar to surface usability issues and inform content and UX workflows.
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York University PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
 |
|
|
Project Portfolio Management | PPM |
|
2021 | 2021 |
|
York University CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Web Gateways (SWG) | CyberSecurity |
|
2018 | 2018 |
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IT Decision Makers and Key Stakeholders at York University
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by York University Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from York University IT executives and key decision makers. This section highlights York University's latest recorded technology evaluations, including Bloomberg Terminal for Investment Research and Market Intelligence on 2026-03-26, SmartSimple Cloud for CRM on 2025-06-25, and Salesforce Sales Cloud for CRM, Sales Automation, Sales Engagement on 2025-05-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the York University digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-26 | York University | Evaluated | Bloomberg | Bloomberg Terminal | Investment Research and Market Intelligence | Investment Management |
| 2025-06-25 | York University | Evaluated | SmartSimple Solutions | SmartSimple Cloud | CRM | CRM |
| 2025-05-28 | York University | Evaluated | Legacy Vendor | Legacy | Legacy System | Legacy |
| 2025-05-28 | York University | Evaluated |
|
|
CRM, Sales Automation, Sales Engagement | CRM |
| 2025-03-18 | York University | Evaluated |
|
|
ERP Financial | ERP |
| 2025-02-11 | York University | Evaluated |
|
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eCommerce | eCommerce |
| 2024-12-16 | York University | Evaluated |
|
|
Retail Management | ERP Services and Operations |
| 2024-11-13 | York University | Evaluated |
|
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Cognitive Computing | AI-Powered Application |
| 2024-11-05 | York University | Evaluated |
|
|
Asset and Wealth Management | Investment Management |
| 2024-11-05 | York University | Evaluated |
|
|
Portfolio and Investment Management | Investment Management |
FAQ - APPS RUN THE WORLD York University Technographics
York University is a Education organization based in Canada,
with around 7000 employees and annual revenues of $1.75 billion.
York University operates a diverse technology stack with applications such as
IBM Maximo, IBM Watson Visual Recognition and Hotjar,
covering areas like Enterprise Asset Management, Computer Vision and Customer Experience.
York University has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM and Contentsquare.
York University recently adopted applications including
Hotjar in 2021, Prism PPM in 2021 and IBM Watson Visual Recognition in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of York University’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates York University’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete York University technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.