Zalora
Unit A-5-1, Level 5, Block A, Southgate Commercial Centre (2, Jalan Dua Off Jalan Chan Sow Lin),
Kuala Lumpur, 55200,
Malaysia
Kuala Lumpur, 55200,
Malaysia
60 3-2385-8200
Professional Services
Zalora Technographics
Zalora Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zalora and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Zalora employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zalora has purchased the following applications: Orisoft HCM for Core HR in 2014, Zendesk Chat for Chatbots and Conversational AI in 2019, Google Workspace (Formerly Google G-Suite) for Collaboration in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zalora is running and its propensity to invest more and deepen its relationship with Orisoft Technology Berhad , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zalora revenues, which have grown to $325.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zalora intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zalora Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Orisoft Technology Berhad | Legacy | Orisoft HCM | Core HR | HCM | n/a | 2014 | 2018 |
In 2014 Zalora implemented Orisoft HCM as its Core HR system with vendor Orisoft Technology Berhad. The deployment is listed on the vendor website as a named customer and targeted Zalora's Malaysia HR organization supporting roughly 2,000 employees, centralizing employee master data and organizational structure across the business.
The Orisoft HCM implementation focused on Core HR capabilities such as personnel administration, organizational management, employee self-service, absence and leave management, and configurable HR workflows for onboarding and offboarding. Configuration efforts emphasized centralized recordkeeping, role based access controls, and process driven approvals to standardize HR operations and orient HR and people operations teams around a single application for employee lifecycle management.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Zalora implemented Zendesk Chat on its public website to introduce a real-time conversational layer consistent with Chatbots and Conversational AI functionality. The deployment placed the Zendesk Chat web messaging widget on zalora.com.my to support customer-facing interactions for Zalora Malaysia.
Zendesk Chat was configured using native capabilities including the web chat widget, agent console, proactive triggers, canned responses, conversation history, and scripted transfer workflows to support both synchronous chat and asynchronous follow up. Configuration emphasized specialist queue routing and agent handoff to ensure conversations could be escalated within support workflows.
Operational coverage focused on customer service and contact center teams covering order inquiries, returns, and product questions on the Malaysia storefront, with the Zendesk Chat application serving as the primary conversational interface on the site. The implementation aligned chat handling with e-commerce customer service functions and storefront engagement patterns.
Governance and process work included defining chat routing rules, agent training on conversational handling, and transcript monitoring for quality and compliance. Reporting from Zendesk Chat supported operational oversight and iterative adjustments to workflows while the full application name Zendesk Chat is referenced as the installed conversational solution.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2013 | 2013 |
In 2013, Zalora implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The implementation is observable in Zalora's website source, indicating organization-wide SaaS provisioning for corporate email and collaboration services across Zalora's Malaysia operations, managed under the corporate domain.
Google Workspace (Formerly Google G-Suite) was configured to provide core Collaboration capabilities such as Gmail, Google Drive, Docs, Calendar, and Meet to support corporate communications, document co-authoring, calendaring, and real-time meetings. The deployment was managed through a centralized admin console with domain-managed accounts, role-based access controls, and policy enforcement for user lifecycle and data governance, aligning the application with Zalora business functions for internal communication and content collaboration.
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2013 | 2013 |
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Customer Data Platform | CRM |
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2019 | 2019 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement, Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2024 | 2024 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2012 | 2012 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
|
2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Zalora
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Zalora Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zalora IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zalora digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Zalora Technographics
Zalora is a Professional Services organization based in Malaysia,
with around 2000 employees and annual revenues of $325.0 million.
Zalora operates a diverse technology stack with applications such as
Orisoft HCM, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Core HR, Chatbots and Conversational AI and Collaboration.
Zalora has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Orisoft Technology Berhad, Zendesk and Google.
Zalora recently adopted applications including
FreshDesk Customer Support in 2024, AB Tasty Instant Analytics in 2021 and Akamai mPulse in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zalora’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zalora’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zalora technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.