List of [24]7 Conversations Customers
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Since 2010, our global team of researchers has been studying [24]7 Conversations customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased [24]7 Conversations for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using [24]7 Conversations for Chatbots and Conversational AI include: Delta Air Lines, a United States based Transportation organisation with 103000 employees and revenues of $61.64 billion, Best Buy, a United States based Retail organisation with 85000 employees and revenues of $41.53 billion, Chubu Electric Power, a Japan based Utilities organisation with 28365 employees and revenues of $18.30 billion, Patelco Credit Union, a United States based Banking and Financial Services organisation with 750 employees and revenues of $72.0 million and many others.
Contact us if you need a completed and verified list of companies using [24]7 Conversations, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The [24]7 Conversations customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Best Buy | Retail | 85000 | $41.5B | United States | [24]7.ai | [24]7 Conversations | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Best Buy implemented [24]7 Conversations to handle online customer service interactions for orders, payments and product support across the United States. The deployment leveraged [24]7 Conversations web chat capability to route customer inquiries into live and automated conversational sessions, and to surface case context to contact center agents for resolution. The implementation centers on the application [24]7 Conversations and the Apps Category .
Operational scope was limited to Best Buy customer service channels in the United States and focused on e commerce order support, payment inquiries and product troubleshooting. Best Buy publicly acknowledged a 2017 third party chat security incident tied to the vendor platform, attributing the issue to the [24]7.ai chat environment during the period when [24]7 Conversations was active. Specific integration details, governance models and rollout metrics were not provided.
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Chubu Electric Power | Utilities | 28365 | $18.3B | Japan | [24]7.ai | [24]7 Conversations | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Chubu Electric Power deployed [24]7 Conversations, Apps Category . The deployment was announced by [24]7.ai and Mitsui & Co., Ltd., and targeted customer service channels to shift consumer interactions toward online chat and away from phone calls and email. Chubu Electric Power implemented [24]7 Conversations to drive intent-driven customer engagement and to improve agent effectiveness across its contact center operations.
The implementation focused on conversational capabilities common to the category, including intent classification, automated chat routing, live agent assist workflows, and conversational analytics for interaction monitoring. Configuration work centered on training the conversational models on utility-specific intents, establishing routing rules for escalation to agents, and instrumenting dashboards for contact center supervisors. The [24]7 Conversations application was configured to handle consumer inquiries and to provide agent-facing context to reduce handle time.
Operational scope emphasized customer service and contact center functions rather than back office systems, with rollout directed at online chat channels serving retail consumers. Governance included process changes to route interaction volume toward chat and to measure agent effectiveness through the conversational analytics enabled by [24]7 Conversations. The stated aim was to systematically enhance customer experience and reduce inbound calls and emails by serving more consumers through online chat.
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Delta Air Lines | Transportation | 103000 | $61.6B | United States | [24]7.ai | [24]7 Conversations | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Delta Air Lines deployed [24]7 Conversations as an online chat service for customer support in the United States. The application [24]7 Conversations, Apps Category , was used to manage bookings, payments, and flight inquiries through embedded web chat sessions on Delta digital properties.
Implementation focused on core web chat capabilities consistent with 24/7 Conversations deployments, including real time session routing, customer intent classification, scripted agent escalation and in chat payment input handling. Configuration and workflow mapping connected chat intents to contact center queues and human agent handoffs, with session context preserved across transfers to support booking and payment interactions.
The deployment covered Delta customer support operations in the United States for booking, payment and flight inquiry use cases, and was operational in 2017. A 2017 security incident involving the vendor's chat platform potentially exposed some customers payment information, creating a data handling risk tied to in chat payment workflows. Post incident attention focused on payment data handling controls and adjustments to contact center processes and governance around chat based payment interactions.
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Banking and Financial Services | 750 | $72M | United States | [24]7.ai | [24]7 Conversations | Chatbots and Conversational AI | 2025 | n/a |
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