List of [24]7 Conversations Customers
24 7.ai
2001 Logic Dr 200,
San Jose, 95124, CA,
United States
San Jose, 95124, CA,
United States
1 703-844-4382
Professional Services
15000
$1.3B
Since 2010, our global team of researchers has been studying [24]7 Conversations customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased [24]7 Conversations for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using [24]7 Conversations for Chatbots and Conversational AI include: Delta Air Lines, a United States based Transportation organisation with 103000 employees and revenues of $61.64 billion, Best Buy, a United States based Retail organisation with 85000 employees and revenues of $41.53 billion, Chubu Electric Power, a Japan based Utilities organisation with 28365 employees and revenues of $18.30 billion, Patelco Credit Union, a United States based Banking and Financial Services organisation with 750 employees and revenues of $72.0 million and many others.
Contact us if you need a completed and verified list of companies using [24]7 Conversations, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The [24]7 Conversations customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Best Buy | Retail | 85000 | $41.5B | United States | [24]7.ai | [24]7 Conversations | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Best Buy implemented [24]7 Conversations to handle online customer service interactions for orders, payments and product support across the United States. The deployment leveraged [24]7 Conversations web chat capability to route customer inquiries into live and automated conversational sessions, and to surface case context to contact center agents for resolution. The implementation centers on the application [24]7 Conversations and the Apps Category .
Operational scope was limited to Best Buy customer service channels in the United States and focused on e commerce order support, payment inquiries and product troubleshooting. Best Buy publicly acknowledged a 2017 third party chat security incident tied to the vendor platform, attributing the issue to the [24]7.ai chat environment during the period when [24]7 Conversations was active. Specific integration details, governance models and rollout metrics were not provided.
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Chubu Electric Power | Utilities | 28365 | $18.3B | Japan | [24]7.ai | [24]7 Conversations | Chatbots and Conversational AI | 2018 | n/a |
In 2018, Chubu Electric Power deployed [24]7 Conversations, Apps Category . The deployment was announced by [24]7.ai and Mitsui & Co., Ltd., and targeted customer service channels to shift consumer interactions toward online chat and away from phone calls and email. Chubu Electric Power implemented [24]7 Conversations to drive intent-driven customer engagement and to improve agent effectiveness across its contact center operations.
The implementation focused on conversational capabilities common to the category, including intent classification, automated chat routing, live agent assist workflows, and conversational analytics for interaction monitoring. Configuration work centered on training the conversational models on utility-specific intents, establishing routing rules for escalation to agents, and instrumenting dashboards for contact center supervisors. The [24]7 Conversations application was configured to handle consumer inquiries and to provide agent-facing context to reduce handle time.
Operational scope emphasized customer service and contact center functions rather than back office systems, with rollout directed at online chat channels serving retail consumers. Governance included process changes to route interaction volume toward chat and to measure agent effectiveness through the conversational analytics enabled by [24]7 Conversations. The stated aim was to systematically enhance customer experience and reduce inbound calls and emails by serving more consumers through online chat.
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Delta Air Lines | Transportation | 103000 | $61.6B | United States | [24]7.ai | [24]7 Conversations | Chatbots and Conversational AI | 2017 | n/a |
In 2017, Delta Air Lines deployed [24]7 Conversations as an online chat service for customer support in the United States. The application [24]7 Conversations, Apps Category , was used to manage bookings, payments, and flight inquiries through embedded web chat sessions on Delta digital properties.
Implementation focused on core web chat capabilities consistent with 24/7 Conversations deployments, including real time session routing, customer intent classification, scripted agent escalation and in chat payment input handling. Configuration and workflow mapping connected chat intents to contact center queues and human agent handoffs, with session context preserved across transfers to support booking and payment interactions.
The deployment covered Delta customer support operations in the United States for booking, payment and flight inquiry use cases, and was operational in 2017. A 2017 security incident involving the vendor's chat platform potentially exposed some customers payment information, creating a data handling risk tied to in chat payment workflows. Post incident attention focused on payment data handling controls and adjustments to contact center processes and governance around chat based payment interactions.
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Patelco Credit Union | Banking and Financial Services | 750 | $72M | United States | [24]7.ai | [24]7 Conversations | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Patelco Credit Union deployed [24]7 Conversations to introduce browser based video chat and virtual agents intended to enhance digital banking member support. The implementation aligns Patelco with Chatbots and Conversational AI capabilities, using conversational agents to address account openings and more complex member inquiries while offering live video escalation.
The [24]7 Conversations deployment centers on virtual agent workflows and a browser based video chat feature, configured to handle end to end account opening interactions and to triage complex support cases. Functionality implemented includes conversational intent handling, scripted account opening guidance, session escalation to live video agents, and conversational session continuity between virtual agents and human members of the support team.
Operational coverage targeted digital banking channels and member support functions, with the virtual agents operating alongside contact center workflows to reduce friction during account opens and transfers to specialist teams. The deployment integrated into online member touchpoints and the contact center routing environment to provide seamless handoffs from automated conversations to live video assisted sessions without naming specific backend systems.
Governance for the rollout emphasized conversation design, escalation policies, and compliance review for account opening procedures, with phased provisioning across digital channels to manage risk and agent adoption. The implementation of [24]7 Conversations positions Patelco Credit Union to use Chatbots and Conversational AI for both automated handling of routine inquiries and browser based video assisted resolution of complex member issues.
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Buyer Intent: Companies Evaluating [24]7 Conversations
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD [24]7 Conversations Coverage
[24]7 Conversations is a Chatbots and Conversational AI solution from [24]7.ai.
Companies worldwide use [24]7 Conversations, from small firms to large enterprises across 21+ industries.
Organizations such as Delta Air Lines, Best Buy, Chubu Electric Power and Patelco Credit Union are recorded users of
[24]7 Conversations for Chatbots and Conversational AI.
Companies using [24]7 Conversations are most concentrated in Transportation, Retail and Utilities, with adoption spanning over 21 industries.
Companies using [24]7 Conversations are most concentrated in United States and Japan, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of [24]7 Conversations across Americas, EMEA, and APAC.
Companies using [24]7 Conversations range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 25%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 75%.
Customers of [24]7 Conversations include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified [24]7 Conversations customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.