Chubu Electric Power
1, Higashi-shincho, Higashi-ku,
Nagoya, 461-8680,
Japan
Nagoya, 461-8680,
Japan
81 52-951-8211
Utilities
Chubu Electric Power Technographics
Chubu Electric Power Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Chubu Electric Power and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 28365 Chubu Electric Power employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Chubu Electric Power has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Oracle Utilities Meter Data Management for Utilities ERP in 2020, [24]7 Conversations for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Chubu Electric Power is running and its propensity to invest more and deepen its relationship with SAP , Oracle , Hitachi or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Chubu Electric Power revenues, which have grown to $18.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Chubu Electric Power intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Chubu Electric Power Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP S/4HANA Utilities | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2019 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Utilities Meter Data Management | Utilities ERP | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Chubu Electric Power Grid Co., Inc. implemented Oracle Utilities Meter Data Management as the core of its smart meter program within its Utilities ERP environment. The deployment supported a seven million smart meter rollout tied to a corporate objective to reach 10 million connected residential and commercial properties by 2023, covering the Chubu region of Japan including Aichi, Mie, Gifu, Nagano, and Shizuoka.
Oracle Utilities Meter Data Management was configured to centralize meter data collection and visualization to support operational use cases described by the utility. The implementation enabled meter-level energy usage visualization, customer alerting when consumption approaches targets, accounting for rooftop solar PV generation and enabling diversion of excess energy, and capabilities to support fee calculation and flexible pricing menus including Time of Use rate proposals.
The deployment is integrated with Oracle Utilities Smart Grid Gateway to centralize advanced meter infrastructure data and create a common connection among utility applications and smart grid devices. Data flows are routed to electricity retailers customer information systems at regular intervals to simplify billing, and the architecture supports remote meter commands such as connect and disconnect service and setting energy load limits without a field crew.
Program governance followed an extended rollout path, with Oracle selected in 2013 and pilots beginning in 2014, leading to mass rollout milestones and an upgrade to a newer version of Oracle MDM as the utility scales from seven million to 10 million meters. The project aligns with Japan Ministry of Economy Trade and Industry policy changes that prompted the smart meter program, and operations are coordinated by Chubu Electric Power Grid Co. distribution control engineering leadership.
Explicit outcomes called out by the utility include improved operational efficiency in generation and transmission planning, enhanced customer engagement through usage visualization and alerts, enabling electricity retailers with continuous meter data for refined service and billing, and reduced field operations through remote meter control enabled by Oracle Utilities Meter Data Management and Smart Grid Gateway.
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Utilities ERP | ERP Services and Operations |
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2020 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| [24]7.ai | Legacy | [24]7 Conversations | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Chubu Electric Power deployed [24]7 Conversations, Apps Category . The deployment was announced by [24]7.ai and Mitsui & Co., Ltd., and targeted customer service channels to shift consumer interactions toward online chat and away from phone calls and email. Chubu Electric Power implemented [24]7 Conversations to drive intent-driven customer engagement and to improve agent effectiveness across its contact center operations.
The implementation focused on conversational capabilities common to the category, including intent classification, automated chat routing, live agent assist workflows, and conversational analytics for interaction monitoring. Configuration work centered on training the conversational models on utility-specific intents, establishing routing rules for escalation to agents, and instrumenting dashboards for contact center supervisors. The [24]7 Conversations application was configured to handle consumer inquiries and to provide agent-facing context to reduce handle time.
Operational scope emphasized customer service and contact center functions rather than back office systems, with rollout directed at online chat channels serving retail consumers. Governance included process changes to route interaction volume toward chat and to measure agent effectiveness through the conversational analytics enabled by [24]7 Conversations. The stated aim was to systematically enhance customer experience and reduce inbound calls and emails by serving more consumers through online chat.
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Blockchain Platform | Blockchain |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Collaboration | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Chubu Electric Power
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Chubu Electric Power Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Chubu Electric Power Technographics
Chubu Electric Power is a Utilities organization based in Japan,
with around 28365 employees and annual revenues of $18.30 billion.
Chubu Electric Power operates a diverse technology stack with applications such as
SAP S/4 HANA, Oracle Utilities Meter Data Management and [24]7 Conversations,
covering areas like ERP Financial, Utilities ERP and Chatbots and Conversational AI.
Chubu Electric Power has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Oracle and [24]7.ai.
Chubu Electric Power recently adopted applications including
Magnite (ex Rubicon Project) in 2023, Criteo Commerce Media Platform in 2022 and Oracle Utilities Meter Data Management in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Chubu Electric Power’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Chubu Electric Power’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Chubu Electric Power technographics profile,
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